User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

SaaStr

MARCH 19, 2021

Shopify, since last year, has nearly tripled in market cap driven by the rise of e-commerce, but also the digital payments and the QR code system they provide for contactless payments. We’re bringing S-M-B back with SaaS. Data and machine learning infrastructure accelerates to new heights.

Cloud 273

Cloud Scale Payment Methods Payment Solutions 273

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. The number one is Klaviyo, the only SaaS IPO in two years.

Sales Hiring 290

Sales Hiring Payment Solutions AI SaaS Payments 290

FastSpring

APRIL 26, 2024

This year’s themes cover the big topics in tech, including the Creator Economy, Gaming and eSports, B2B, and, of course, Artificial Intelligence. FastSpring is how SaaS companies sell online in more places around the world. Schedule a demo now or at VivaTech in person!

Merchant Services 132

Merchant Services Payment Solutions Payment Methods Artificial Intelligence 132

Baremetrics

JANUARY 25, 2022

In recent years, a new discipline of financial management has emerged in response to cloud technologies and organizations growing reliance on cloud IT architectures and cloud-based business processes. Act FinOps Tools Cost Management Software Financial Modeling Tools EDI Systems Conclusion. Which cloud service providers do you use?

Payment Services 97

Payment Services SaaS Payments Payment Solutions Scaling 97

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. Who needs my service? – Who are the customers already doing business with you?

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Point Nine Land

SEPTEMBER 6, 2023

One of the lessons I, along with many other founders and investors, have learned in my roughly 15-year journey in SaaS investing is that most businesses adopt new technologies at a painfully slow pace. ServiceTitan, a leading vertical SaaS for home services, penetrated 1% of its core TAM of 900,000 home services businesses.

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

Stax

FEBRUARY 26, 2024

The commerce landscape—whether it’s retail, services or software—is moving faster than ever. We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments. Learn More What are Recurring Billing and Payments?

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

Payrix

MARCH 6, 2024

Embedded Payments have become a popular feature in the ecosystem of software developers who understand their role in driving better user engagement, value, growth, and competitive advantage. But in the rapidly evolving world of digital payments, nothing stays the same for long. How will security and compliance impact Embedded Payments?

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

Neil Patel

NOVEMBER 9, 2020

For example, HR and finance SaaS vendor Workday bought Scout RFP (a San Francisco startup with a team of 8) for $540 million. The Race for Artificial Intelligence With Micro Startups. Another major trend in micro startup acquisitions is artificial intelligence. Key Features. 30-day closing period. No middlemen.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

FastSpring

JANUARY 10, 2023

In broad strokes, recurring billing consists of four steps: Setting up trials, recurring billing intervals, and pricing models. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. FastSpring: All-in-One Billing Solution for SaaS.

Payment Solutions 144

Payment Solutions Payment Features Payment Methods Software Review 144

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. Visualize every process from end to end. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you. Process Visualization. Process Automation.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. In this article, you’ll learn the differences between these providers and gain valuable insights for positioning your offerings successfully. What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Stax

AUGUST 22, 2024

Digital payments are increasingly becoming the norm. According to Forrester’s data, digital payments are the most used payment method today, with 69% of American adults using them to make payments online. Businesses must therefore adapt and be able to accept such payments.

Merchant Services 88

Merchant Services Payment Services Payfac SaaS Payments 88

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. In this article, we’ll discuss everything you need to know about ensuring AML compliance as a payment facilitator (or PayFac).

Merchant Services 88

Merchant Services Payment Services Payfac Technical Review 88

Intercom, Inc.

NOVEMBER 27, 2019

As the team at the Saas Commerce Platform Paddle has learned, real growth is about entering new markets – and that takes thoughtful attention to pricing, making inroads into new geographic regions, deciding whether to move upmarket (or downmarket), and offering new standalone products instead of bloated features tacked onto old ones.

Payments 186

Payments Scale Revenue SaaS Payments 186

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence. Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . B2B is an acronym for Business-to-Business, a model for selling, relationship-building or engagement. .

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Baremetrics

AUGUST 17, 2021

A customer could stop using your service for one or more reasons, whether it’s a one-time customer or a loyal customer. There are several ways to measure attrition, and the process differs depending on the type of business. This is the first step in saying goodbye to declined payments. How do you measure customer attrition?

Artificial Intelligence 95

Artificial Intelligence Payments SaaS Payments Payment Services 95

Neil Patel

DECEMBER 30, 2020

An affiliate network connects publishers, like blog owners or influencers, with companies looking to promote their products or services. Publishers or site owners sign up, choose the products or services they want to promote and receive custom links that track how many people purchase from their sites. What is an Affiliate Network?

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

Subscription Flow

AUGUST 6, 2024

Artificial Intelligence or AI has been an industry-wide transformative force. Working with large quantities of data, AI can help improve company performance by offering accurate trend predictions. In the SaaS industry AI exists primarily in the form of support chatbots. What is AI Customer Support?

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence AI 52

FastSpring

AUGUST 1, 2024

User Experience Enhancements : Simplify navigation and streamline the checkout process. Learn more about contacting FastSpring’s Customer Support. Managing Payment Issues Expect Declines : Higher transaction volumes can lead to payment issues. Be prepared to address declined or canceled payments calmly.

Payment Methods 102

Payment Methods Payment Solutions SaaS Payments Payment Services 102

Stax

JUNE 18, 2024

In a subscription business model, customers pay a recurring fee in exchange for a product or service. This could be a subscription box, a SaaS (Software as a Service) product, or even just a streaming platform like Netflix. In fact, 70% of customers now expect websites to include a self-service function.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

User Pilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Frictionless sign-up flows reduce time to value, so eliminate unnecessary steps, collect only key user details, and consider enabling SSO and delaying email confirmations. Fasten your seatbelts and let’s get right to it!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 167

Payments Merchant Services Payment Solutions Payment Services 167

Buffer Resources

JANUARY 15, 2024

." Her favorite example of a B2B brand putting this mantra into practice is the payments infrastructure provider Paddle and their content marketing project Paddle Studios.    "When you land on the Paddle Studios homepage, you’re welcomed with a Netflix-esque streaming service vibe. "  2.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Baremetrics

AUGUST 30, 2021

Unfortunately, this also means that our guard is up even when it comes to being sold a product or service that can actually help us. You could treat these events as customer discovery too, and ask participants for light feedback on your services. This brings us to a need for control. Collaborations are a prime example.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

SaaSOptics

MARCH 10, 2022

It’s common for companies to have digitized some of their financial processes. While this is a step in the right direction, there are gaps in many processes that companies currently use that finance and billing tools can fill. Utilizing ePay tools makes sending invoices and receiving customer their payments easy. SaaSOptics.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

User Pilot

FEBRUARY 28, 2024

helps with high-touch marketing through social media campaigns and gives insights to improve the buying process. GetResponse enables email campaign tracking and simplifies connecting with potential customers. It’s a solution that enables you to analyze a custom funnel and monitor progression. Funnel analysis in Userpilot.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

Subscription Flow

DECEMBER 12, 2023

In this article, we are going to go into details so that the best CRM for B2B SaaS can be found. Dynamics of SaaS Businesses Companies are more conscious when they are looking for CRMs for SaaS companies. Coming towards another very important factor that changes the scenario for SaaS companies is the customer retention rate.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

Subscription Flow

DECEMBER 25, 2023

Since its introduction, the SaaS business model has grown in popularity and transformed many industries. Why are SaaS software adoption rates among businesses so high? These features make it easier for SaaS users to scale their businesses as they expand and help them run more productive businesses.

Payments 52

Payments SaaS Payments Payment Solutions Trends 52

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? Plus, learn four efficient strategies to lower your churn rate. Use machine learning tools , such as Amplitude, to identify high risk customers who are likely to churn. Revenue churn.

Churn 98

Churn SaaS Payments Payment Solutions Customer Lifetime Value 98

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. The Ultimate Sales Machine. Blueprints for a SaaS Sales Organization. The Selling Revolution: Prospering in the New World of Artificial Intelligence. You Can’t Teach a Kid to Ride a Bike at a Seminar.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?. What You’ll Learn. How Revenue Grid enables smarter selling. powered by Sounder. Guided selling and engagement.

Scale 111

Scale Payments Technical Advisors Sales Recruiting 111