Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Today, we have an interesting topic to discuss.

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Artificial Intelligence Machine Learning AI Search AI 249

Tom Tunguz

NOVEMBER 8, 2023

LLMs Transform the Stack : Large language models transform data in many ways. If you’re curious about the evolution of the LLM stack or the requirements to build a product with LLMs, please see Theory’s series on the topic here called From Model to Machine.

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Artificial Intelligence Trends Data Software Review 223

SaaStr

APRIL 8, 2025

Many of the early break out leaders in AI for B2B and otherwise have been “small but mighty teams” Honestly we’d all love it if that scaled. The Second “Problem” With Small But Mighty AI Teams … Is Enterprise Sales A tiny team can be fairly efficient with a 100% self-serve and PLG motion.

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AI Sales Hiring Scale B2B 283

SaaStr

APRIL 30, 2024

How do you build GTM efficiency in SMB sales? The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. Ways to scale that don’t include rampant inefficiency and burn. Kyle made this mistake in his first startup.

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Scale SMB Sales Hiring Sales 301

SaaStr

APRIL 7, 2025

and try it here : I did a deep dive live on Workshop Wednesday with my Top 10 Learnings, and brought in Simon Farshid, founder of Assistant UI , which offers the leading platform to add ChatGPT-like interfaces to your own app and to add some color. 10 Key Learnings From Our AI Roll-Out: 1. It’s run by Delphi.ai

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AI B2B ChatGPT Scale 214

SaaStr

JULY 31, 2020

The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. Keep in mind that Conversation Intelligence is the fastest-growing segment in sales technology, with much traction in the enterprise. No doubt, Chorus provides this at scale. Yet the growth is likely to accelerate.

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Scale Artificial Intelligence Payments Payment Services 359

Sales Hacker

MARCH 18, 2020

Informed and actionable business decisions now happen easily, thanks to artificial intelligence (AI) and machine learning (ML). The stressful lead scoring and nurturing in the sales process is gradually becoming a soft work. And it’s becoming the secret weapon for top sales organizations.

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Artificial Intelligence Machine Learning Scale AI 122

SaaStr

APRIL 26, 2024

At Glasswing Ventures, they tell their AI-native companies not to lead with AI because it’s such a superficial indication of interest. Culture Structure You want a culture of checking results and having metrics to evaluate those results from the LLM or a more traditional model. They’ll need GPUs. What do you do instead?

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AI Search AI Artificial Intelligence Scale 287

Unbounce

JUNE 24, 2020

No incoming martech makes a better case for this sort of incremental innovation than artificial intelligence. Marketing and AI: A “Meet Cute” For marketers interested in learning what AI can do for them, right now , debates and philosophy about artificial intelligence can be heady stuff.

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Artificial Intelligence AI Search Machine Learning Marketing 145

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

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Scale Customer Support Scaling Strategy 178

SaaStr

OCTOBER 30, 2023

For some context on the company, Weights & Biases is an AI developer platform to help train and deploy all Machine Learning models. Capturing learnings from those experiments and converting them into playbooks. Funnels lead to linear growth. It’s not ok for experiments to fail without learning something.

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Scale Scaling AI Search Social Media 273

Sales Hacker

DECEMBER 17, 2024

Building ‘opinionated products’ and the importance of customer intimacy Lessons learned from scaling Twitter’s ad business from zero to $650 million in three years. 15:41) Scaling Twitter’s ad business and managing hyper-growth. (26:54) Plus, an analysis of the top 75 trending sales AI tools.

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Scale Engineering Acquisition Scaling 102

Tom Tunguz

SEPTEMBER 6, 2023

But the ability of large language models to extract insights from unstructured information changes this architecture : data repositories like data lakes are becoming essential parts of modern SaaS stacks. Data lakes allow for the storage of both structured and unstructured data at scale.

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Artificial Intelligence Software Data Scale 308

Tom Tunguz

MAY 15, 2023

A product manager today faces a key architectural question with AI : to use a small language model or a large language model? the company would prefer to rely on external experts to drive innovation within the models. the product lead would like to minimize career risk by choosing a well-known player.

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Artificial Intelligence AI Machine Learning Scale 220

SaaStr

JUNE 1, 2023

Make is the leading visual platform for anyone to design, build, and automate anything – from tasks and workflows to apps and systems – without coding. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. SAP for Startups?

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Scale Payments Payment Solutions Artificial Intelligence 245

The Daily Egg

APRIL 18, 2021

As a CRM and ERP, Microsoft Dynamics is a top solution for businesses that want to drive growth through building and maintaining strong relationships with their customers at scale. The post Microsoft Dynamics CRM Review appeared first on The Daily Egg.

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Artificial Intelligence Scale Scaling Management 300

SaaStr

OCTOBER 20, 2023

OpenAI’s Head of Sales, Aliisa Rosenthal, joined OpenAI a year and a half ago — before ChatGPT launched. After the launch of ChatGPT, they went from 30 leads a week to 10,000. In June 2020, they launched GPT3 — its first state-of-the-art large language model. They had this model in place just in time for ChatGPT.

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ChatGPT Scale AI Search Sales Hiring 292

SaaStr

JUNE 13, 2024

Earlier this month, Gong’s CEO and Co-Founder Amit Bendov sat down with SaaStr Founder and CEO Jason Lemkin at SaaStr Europa 2024 to talk about all things AI and the lessons learned while scaling to billions. What Does AI-Enhanced Sales Look Like In Two Years Everyone’s thinking about it. First, no drudgery. Yes,” Amit says.

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Scale AI Sales Underperforming Technical Team 306

Tom Tunguz

OCTOBER 14, 2021

We are thrilled to announce that Redpoint has partnered with Spot AI to lead their $20M Series A. Spot AI builds an artificially intelligent camera system that stores video, analyzes it, and enables collaboration across a team. co-authored with Patrick Chase. Spot AI enables simple access to insight from video.

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Artificial Intelligence Scale AI Banking 289

SaaStr

DECEMBER 22, 2022

Drata is the world’s most advanced security and compliance automation platform with the mission to help companies earn and keep the trust of their users, customers, partners, and prospects. Qwilr is the tool of choice for scaling B2B sales teams. An unpredictable pipeline leads to unpredictable revenue generation.

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Scale Onboarding Government compliance 54

Intercom, Inc.

FEBRUARY 22, 2019

Artificial intelligence is radically redefining the customer service landscape. Here’s a look at how customer service chatbots can improve your service experience, and a few examples of intelligent bots that will inspire you to create your own. What is a customer service chatbot, and do I need one?

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AI Search Artificial Intelligence AI Scale 267

SaaStr

MARCH 5, 2021

Flock Safety’s Founder and CEO, Garrett Langley, and its VP of Growth, Alex Latraverse, know a bit about sales. Enough to go from 0 to 100 sales reps in about 18 months — and they’re looking to be well beyond 100 by the end of this month. Here are some things to remember when you think about scaling your next big SaaS company.

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Sales Recruiting Sales Hiring Scale Sales 255

SaaStr

MARCH 9, 2025

Jess Clark, Head of User Experience at Calendly Jess leads Calendly’s user experience initiatives, working closely with Steven to create intuitive scheduling experiences that help people connect more efficiently and achieve their desired outcomes. His background combines deep product strategy with practical AI implementation experience.

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AI Scale Education User Experience 202

Intercom, Inc.

MARCH 27, 2018

Then, as the customer base and market matures, successful disruptive technologies evolve with them, adding the sophistication that ever larger customers need as they scale. Salesforce is a great example of this – when they started, they focused on sales teams with only 5 reps. I studied artificial intelligence in college in 2004.

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Artificial Intelligence Scale Machine Learning Technology 224

Neil Patel

NOVEMBER 3, 2021

You can decrease overall costs while improving efficiency and machine learning processes with the right platform on your side. Data labeling is the process of analyzing raw data and labeling it to provide context to machine learning software, algorithms, and end-users. What Is Data Labeling? How Does Data Labeling Work?

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Scale Outsourcing Services Artificial Intelligence Scaling 125

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

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Benchmarks Artificial Intelligence Data Software Review 246

Neil Patel

DECEMBER 23, 2020

Language is natural to humans, but the same can’t be said for computers. Natural Language Processing is an area of artificial intelligence (AI) that leans on disciplines like computer science and computational linguistics to enable computers to interpret, comprehend, and manipulate the often arbitrary, ruleless world of human language.

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Artificial Intelligence AI Search Scale Marketing 145

Tom Tunguz

DECEMBER 28, 2021

Large software companies accelerated growth this year, despite their scale reinforcing the notion that users write data into systems but rarely delete it. GTP-3 and BERT are massive machine learning systems called neural nets. Or a personalized email to a sales prospect. Or a tweet. same as last year.

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Scale Blockchain Banking Machine Learning 275

SaaStr

JANUARY 17, 2024

Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues. CIOs often lead the charge because they represent the demands of the entire company. ’ That’s really incredible.

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User Pilot

MAY 10, 2023

Apart from artificial intelligence itself, AI is often referred to as Deep Learning and Machine Learning (ML) technologies and Natural Language Processing (NLP). The post AI Product Management 101: How to Leverage Artificial Intelligence Successfully? What do we mean by AI?

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Artificial Intelligence AI Management Machine Learning 98

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. Like most AI systems, NLP and machine learning operate by analyzing massive datasets in order to continuously yield more sophisticated outputs.

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Artificial Intelligence AI Scale Machine Learning 118

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

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Scale Payment Services Payment Methods Scaling 160

Sales Hacker

FEBRUARY 7, 2025

The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Tiered pricing models emerge to address these differences. Scaling Operations: As the customer base grows, the company refines its pricing strategy to optimize customer acquisition costs and lifetime value.

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Pricing Scale SaaS Technical Review 112

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

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Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStr

NOVEMBER 12, 2022

They see it as a key differentiator to win as you scale. Still, some VCs want to see at least one solid VP on the team, or at least, one solid manager you can scale under. Others want more than just the CEO here to see they can scale in the Bay Area / the U.S. The Googlers. The Palantirians. They want that. It just varies.

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Scale Sales Recruiting Machine Learning Artificial Intelligence 343

SaaStr

OCTOBER 20, 2022

Sales tools seem under more pressure right now than infrastructure, for example. If no one is buying sales and marketing tools, why are ZoomInfo and HubSpot growing at record rates, for example? 32% are increasing investment in artificial intelligence (AI) and 24% in hyperautomation”, per Gartner.

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User Pilot

AUGUST 18, 2024

Salesforce is the best sales automation tool. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Trello is the best task management tool.

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Scale Scaling Software Review Social Media 104