SaaStr

OCTOBER 26, 2023

The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. Now, over the next decade, they need to think about other things their customers do in hiring that aren’t done well and could be scaled. There’s so much bias in AI models.

Sales Hiring 274

Sales Hiring AI SMB Scale 274

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. Scale and accessibility are key. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. The design team at IBM likes to employ a “make to learn” method.

AI Search 245

AI Search AI Scale Machine Learning 245

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

OCTOBER 4, 2020

Or perhaps you may need to leverage data to scale an existing marketing channel. In an ideal case, your analytics agency will have more advanced technology such as machine learning algorithms which can crunch and manipulate data for deeper analysis. A Well-rounded Team. Syncing With Your Team.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. We had a great easy-to-use pricing model. Sameer Dhokalia: The go-to-market model was magical.

Scale 147

Scale Acquisition Scaling Sales Hiring 147

Sales Hacker

JULY 8, 2020

Michael talks about how he does that at scale and how he thinks about scale. The origins of Compass, how it achieved scale, and its competitive advantage [7:13]. Michael has 15 years of experience running global sales and product teams across multiple software and FinTech companies. with Andrew Sykes. We’re on iTunes.

Scale 125

Scale Scaling VP of Engineering Technical Review 125

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

DECEMBER 20, 2021

Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Some organizations may be unable to make full use of innovations such as artificial intelligence.

Investment 123

Investment Technical Review Underperforming Technical Team Artificial Intelligence 123

Sales Hacker

SEPTEMBER 15, 2022

Such statistics leave little room for doubt that the B2B sales industry is in dire need of full-scale modernization. Why your sales team is losing deals in 2022. 43% cited poor timing or insufficient data on when to reach out. 33% had poor sales demos. Our survey puts those concerns into much needed context. .

Scale 126

Scale Technical Review Development Team Review Underperforming Technical Team 126

Neil Patel

JANUARY 25, 2021

Your team is the very pulse of your business, which is why their skillset is the most crucial factor when it comes to choosing a software tool. Figure out the technical knowledge of your team. Do you have a team of engineers and data scientists who know programming languages like Python, SQL, and R? User Skillset.

Data Analysis 128

Data Analysis Software Data Scale 128

Sales Hacker

NOVEMBER 21, 2019

Sales is traditionally a people-to-people business, but technologies like artificial intelligence are making expert sellers rethink the balance between human and machine. Leaders looking for ways to transform their bottom line should look to artificial intelligence to provide solutions. Understandably so.

Scale 102

Scale AI Search Artificial Intelligence AI 102

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. “How do you make sense of and identify the trends in the many conversations your team is having with your customers?” What does success look like?

Scale 211

Scale Underperforming Technical Team Trends Metrics 211

Sales Hacker

MARCH 30, 2021

Scaling sales during the pandemic. How to build a winning sales team. Scaling Up During The Pandemic [11:40]. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. For example: customer testimonials from the sales and customer success teams. Do you want Artificial Intelligence/Machine learning capabilities? But then what? Source: Indicative.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Intercom, Inc.

MAY 12, 2021

When it comes to supporting and engaging customers, striking the balance between personalization and efficiency is critical if you want to operate at scale. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale. Want to see these features in action?

Communication 118

Communication Underperforming Technical Team Mobile Machine Learning 118

Sales Hacker

NOVEMBER 16, 2021

Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. Ability to search and connect with prospects on scale. What is lead generation automation? SalesHandy.

Scale 127

Scale Outsourcing Services Machine Learning Artificial Intelligence 127

Neil Patel

SEPTEMBER 15, 2021

DataOps are the architectures and software developed to do all of this at scale, in an agile, responsive manner. You’ll want environments for developing DataOps, for testing and analyzing, and for going live. This prevents your data from becoming skewed by bad development or bugs. How to Implement DataOps.

DevOps as a Service 130

DevOps as a Service Software Underperforming Technical Team Scale 130

Sales Hacker

OCTOBER 13, 2020

What Ryan has learned about how salespeople are performing [10:51]. Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Sam’s Corner [33:50 ].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Buffer Resources

SEPTEMBER 25, 2023

These tools leverage artificial intelligence (AI) and natural language processing (NLP) technologies to assist in creating, optimizing, and managing content for various social media platforms. This tool also offers a unique feature that gives you smart alerts on audience sentiment using machine learning.

Social Media 132

Social Media AI Search AI Artificial Intelligence 132

InsightSquared

JUNE 16, 2020

Fortunately, many sales teams are improving coaching and executing using the new Guided Selling technology. While the term is not new, Guided Selling has recently gained momentum in the B2B selling world due to its ability to adapt on demand and scale coaching across an entire sales team. Update and Scale Best Practices.

Scale 71

Scale Underperforming Technical Team Sales Machine Learning 71

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Ready to scale up self-service analytics for your SaaS?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. Even at spectacular scale, they’re still growing at 30%. This episode is sponsored by Outgrow.

Sales Hiring 227

Sales Hiring Scale Payments Cloud 227

Sales Hacker

DECEMBER 8, 2020

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Unthinkable.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Neil Patel

JANUARY 18, 2023

If there’s a story to tell from 2022, it’s that Google’s algorithm updates continue to impact the past, present, and even future of both web development and content creation. Understanding where the industry is heading lets your team lay the groundwork for success today. Branding is back at the forefront of search concerns.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

Sales Hacker

MARCH 18, 2025

Mutiny helps enterprises restore the human element in modern buying at scale, and is used by some of the fastest growing companies in the world including Amplitude, Snowflake and Qualtrics. Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years.

Scale 66

Scale AI Marketing Sales 66

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How to develop your frontline managers [15:54]. This week on the Sales Hacker podcast, we speak with Dan O’Connell, Chief Strategy Officer at Dialpad. About Dan O’Connell & Dialpad [2:00].

AI Search 101

AI Search AI Sales Hiring Scale 101

Intercom, Inc.

JANUARY 10, 2019

As the world’s population grows – and that population migrates online – bots are increasingly being used to address the challenge of helping businesses scale. And then you can get smarter with machine learning and stuff. People started to think that bots were the answer to the internet scale challenge they have.

Scale 143

Scale Banking Technical Review Systems Review 143

Sales Hacker

JULY 2, 2019

Keep reading to learn why the old virtual handshake has run its course, the #1 thing you can do to turn things around, and a simple way to start getting real results now. It’s the year mail sequences became the new norm for sales teams across the entire tech community. And I want to assure you, it’s not all bad. Be a Human.

Scale 107

Scale Technical Review Social Media Sales 107

Scytale

JUNE 12, 2024

The Role of Technology in Reshaping Security Compliance With the rapid development and integration of emerging technologies, the security landscape can utilize significant opportunities for innovation and efficiency. However, it all boils down to the poor use of data. Let’s take a look.

compliance 52

compliance Technology Artificial Intelligence Blockchain 52

Sales Hacker

JULY 14, 2020

This week on the Sales Hacker podcast, we speak with Ernest Owusu , Senior Director of Sales Development at 6sense. Now in a leadership role, he promotes the importance of team culture to keep BDRs connected during any crisis. Sales development leadership [07:23]. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Scale 90

Scale Sales Hiring Underperforming Technical Team Sales 90

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 163

Payments Merchant Services Payment Solutions Payment Services 163