SaaStr

DECEMBER 13, 2021

We’re currently in the age of the public cloud. Databricks started out in the Cloud; we never provided an on-prem offering, only a SaaS Cloud offering. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. Open Source is here to stay—and Open Source + SaaS is the future.

Enterprise 246

Enterprise AI SaaS AWS 246

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. On top of that, churn and expansion tend to be quite predictable with low volatility. This is why the consumption players (Snowflake, Mongo, Confluent, Azure, AWS, etc) so more variability in the macro slowdown.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo?

New CTO 316

New CTO Scale Sales Hiring CTO Hire 316

Chargify

AUGUST 17, 2020

However, with the introduction of Events-Based Billing by Chargify, this event-based billing model is now available to small and medium-sized businesses, giving them the ability to offer the same pricing models and bill customers just as precisely as Amazon Web Services (AWS) or the popular voice and messaging platform Twilio.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

NOVEMBER 24, 2021

Salespeople are often compensated at the highest rate when they win brand new business, but that might not be good for revenue expansion and might contribute to churn. So instead, Roberge suggests updating sales comp plans to pay higher for expansion revenue wins over brand new wins.

Sales Hiring 260

Sales Hiring Scale Compensation Sales 260

Clouded Judgement

AUGUST 11, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The weakness they called out was from larger cloud-native businesses. The good news is gross retention (ie churn) stayed constant. Private companies like CoreWeave and Lambda (who offer cloud GPUs) are also seeing a big boost.

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this? A few more.

Cloud 113

Cloud Scale AWS Artificial Intelligence 113

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. They’re scrutinizing their existing status and cloud spend more than ever. And so we will have additional churn challenges across SaaS.

Software Review 259

Software Review Scale Technical Review SaaS 259

CloudGeometry

MARCH 3, 2022

Cost to serve a customer-facing feature is money that comes out of your pocket, and goes straight into the cloud provider’s pocket. When you want to procure more cloud resources faster, cloud providers make it easiest to buy speed, whether or not that pays off for you in the long run. It‘s almost always a function of time.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

User Pilot

APRIL 2, 2025

This helps you spot friction early, like a glitchy signup field or a poorly adopted flow, so you can improve before it leads to churn. Userpilots data is fully encrypted and stored with SOC-compliant vendors like Amazon AWS and Google Cloud. Monitor mobile metrics effectively with Userpilot.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

SaaStr

JUNE 26, 2024

MongoDB was down 23%, a great Cloud stock consistently growing in the 30s. Then, MongoDB lowered to 12% growth from 57%, and even though there isn’t more logo churn, people are trying to use it less to manage spend. You can see the growth on the platform side with Azure, Google, and AWS and how much it’s accelerating in AI.

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

User Pilot

MARCH 5, 2025

How Userpilot increases customer loyalty + reduces churn Dont take my word for it heres a real life example of how Userpilot helps SaaS companies boost engagement: Before coming to Userpilot, Attention Insight struggled to engage new users and drive activation. Pricing packages in Adobe Experience Cloud. Adobe dashboard.

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

JULY 14, 2024

Cloud technologies (bonus) : Familiarity with cloud platforms like AWS or Azure can give you an edge in the job market. Google Cloud Blog – Looker : Looker, now part of Google Cloud, offers a powerful BI platform for data exploration and analysis. Consider courses on DataCamp or Codecademy.

Artificial Intelligence 98

Artificial Intelligence Business Payments Sales Recruiting 98

Baremetrics

MARCH 30, 2021

It is perfect for any cloud-based business of any size that manages subscriptions through product catalogs and multiple payment methods. Their integration to SF is also quite awful, and most of the time, the data does not appear. Get deep insights into MRR, churn, LTV and more to grow your business. Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ProfitWell

MAY 15, 2020

It seems as though more and more companies are jumping on the cloud bandwagon…and for good reason. If you haven’t transitioned to SaaS yet, I promise moving to a cloud-based computing system sounds more complicated than it actually is. Simply, any company that sells software via a central, cloud-based system can be considered SaaS.

SaaS Payments 75

SaaS Payments Payment Services Payment Solutions Payments 75

Full Session

DECEMBER 30, 2024

Its good for teams focused on retaining users, reducing churn and increasing conversion rates. PostHogs ability to host data on your servers offers greater privacy control than VWOs cloud-based model. Integrations PostHog works well with Kafka, Slack, AWS, Google Cloud, GitHub, Tableau, and Looker.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

ProfitWell

SEPTEMBER 10, 2020

Gartner is estimating that the cloud services industry as a whole will outpace the growth of overall IT services by a factor of three, with SaaS making up $143.7 28% of IT spending will shift to the cloud by 2022. Gartner is also predicting that nearly a third of IT spending will shift to the cloud by that same year.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Sales Hacker

MARCH 10, 2020

Nicole is the VP of Marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. She’s the VP of marketing at Tackle.io, a company that helps ISVs sell their software through the cloud marketplaces. Sam Jacobs: Hey everybody, it’s Sam Jacobs. Welcome to the Sales Hacker Podcast.

Sales Hiring 85

Sales Hiring Scale Marketing AWS 85

How To Buy Saas

SEPTEMBER 5, 2024

The other half, meanwhile, churned in a more passive fashion, either because they were unhappy with a company’s offerings or service standards or because they found a better deal elsewhere. In 2019, around half of the clients were trying to find new insurance services.

Blockchain 52

Blockchain Technical Review Underperforming Technical Team Systems Review 52

OpenView Labs

MARCH 4, 2021

The company struggled with poor churn and anemic expansion revenue. Products like Snowflake and Google Cloud Platform take this a step further and even offer $300+ in free usage credits for new developers to test drive their products. Once a customer has churned off the platform, it’s extremely difficult to win them back.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Blulogix

NOVEMBER 8, 2023

Whether it’s cloud computing resources, software applications, or data storage, usage-based pricing offers adaptability and efficiency. Reduced Churn Customers are more likely to stay with a service that provides them with the exact value they need, no more and no less. Reduced churn is a natural outcome of usage-based pricing.

Technology 52

Technology Pricing Payment Features Subscription 52

Chart Mogul

DECEMBER 22, 2021

Cloud destinations (coming soon) — we are in process of adding the ability to export your MRR movements data from ChartMogul onto the cloud. We will support exports to Amazon S3, Microsoft Azure Blob, and Google cloud storage. This year, we also migrated ChartMogul to AWS cloud.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

User Pilot

JULY 28, 2024

Churn Prediction : Customer churn is a major concern for SaaS companies. Data scientists build churn prediction models to identify customers at risk of leaving. Bonus points : Experience with cloud platforms (AWS, Azure, GCP). This helps personalize the user experience and target marketing efforts effectively.

Data 52

Data Technical Review Artificial Intelligence Machine Learning 52

Chart Mogul

JUNE 23, 2022

If you think about your DevOps, moving from one cloud infrastructure setup to another is quite a demanding task that requires resources and manpower. You might be hard-pressed by your AWS bill but you’re not going to start replacing the engine to lighten the load mid-flight. — Travis.web1 (@coloradotravis) May 22, 2022.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

OpenView Labs

FEBRUARY 11, 2021

For example, when coming to a cloud vendor, deciding to be vendor agnostic at the time of product design ensures you aren’t tied down to AWS, Microsoft Azure, or Google Cloud. It’s logical, therefore, that spoilage is a leading indicator of churn. Look at spoilage as a loan from the customer. It also requires vigilance.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

User Pilot

JUNE 27, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. AWS Certified Solutions Architect for tech products). This free Google certification equips you with those fundamentals.

Leadership 52

Leadership Market Research Healthcare Trends 52

User Pilot

JULY 14, 2024

Bonus points : Experience with cloud platforms (AWS, Azure, GCP). Churn Prediction : Customer churn is a major concern for SaaS companies. Data scientists build churn prediction models to identify customers at risk of leaving. Experience with data visualization tools (e.g., Tableau, Power BI).

Data 52

Data Technical Review Artificial Intelligence Machine Learning 52

Outseta

AUGUST 23, 2017

Perhaps worst of all, those last few accounts that they had so desperately tried to close would cancel, churning at a much higher rate than the business they closed earlier in the quarter. What would happen is one of the development guys would come to me and say ‘We need more cloud hosting servers, I think we should use these, can we do it?’

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SmartKarrot

OCTOBER 17, 2022

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores.

Customer Success 19

Customer Success Scale AWS Cloud 19

Full Session

NOVEMBER 27, 2024

Its a good option for growth marketers, UX designers, and customer success teams focused on driving feature engagement and reducing churn. Integration with data sources : Connect to a variety of data sources, including databases, spreadsheets, cloud services, and big data platforms.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

Its a good option for growth marketers, UX designers, and customer success teams focused on driving feature engagement and reducing churn. Integration with data sources : Connect to a variety of data sources, including databases, spreadsheets, cloud services, and big data platforms.

Software Review 52

Software Review Software Technical Review Systems Review 52

SmartKarrot

JANUARY 18, 2021

Customer Lifetime Value Increasing customer retention/reducing customer churn Customer account expansion through upsells/cross-sells. E.g. deploying an overlay network on top of public cloud services like AWS, Google cloud or Alibaba cloud. Let’s understand each of the above points in detail.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

SaaStr

JUNE 19, 2020

What’s your churn rate? Know your data, know your metrics, know your churn rate, know your revenue growth rate. This is one of the most iconic cloud companies of our lifetimes. I didn’t say their technology is terrible, the audio is awful. So just answer the question. How much money are you raising?

Software Review 225

Software Review Technical Review Sales Hiring Startup 225

Sales Hacker

AUGUST 18, 2023

Lucas Price , former SVP Sales @ Zipwhip, now Founder/CEO at Yardstick I work with a lot of partners that are trying to make this leap by working with Cloud Platforms or large System Integrators (Deloitte, Accenture). Seth Hammac , Global Partnerships & Alliances @ AWS Ok so what CAN you do to set yourself up for success?

Scale 90

Scale VP of Engineering Sales Hiring Enterprise 90

SaaStr

APRIL 24, 2020

John Mellor: But then probably the biggest transition was watching Adobe transition into the subscription business model with its Creative Cloud product as it’s known today. And so, you’ve got this tendency to evaluate scenarios in your head, and some of those scenarios are pretty awful. Our CEO, of course, was there.

Scale 239

Scale Leadership Technology Strategy 239

User Pilot

APRIL 4, 2025

It provides the necessary insights to refine app design, optimize user flows, and reduce churn. All customer information is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud. Why it matters: Frequent crashes lead to user frustration , poor reviews, and high churn.

Mobile 66

Mobile Metrics Cross-platform App Design (Application) Scale 66