ChurnZero

AUGUST 11, 2020

Customer Success teams are in a unique position to listen to their customers’ challenges. You and I both know how awful it feels to have someone disregard what we say and focus on their end goal instead. According to Will, this specific type of role playing helped CSMs develop stronger and deeper relationships with their customers.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

SaaStr

SEPTEMBER 12, 2019

Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. They have a customer success team.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. They’re giving us the connectivity to communicate with our colleagues, friends and family.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Frontegg

FEBRUARY 24, 2022

In reality, many devices and computing systems have weak or ineffective authentication, or authentication is not properly configured by administrators, resulting in severe security risks. Secure authentication mechanisms are necessary to enable easy development, prevent accidental data exposure, and protect against cyber attacks.

Strategy 98

Strategy Underperforming Technical Team Application Development Mobile 98

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. This allows product teams to group users who meet certain criteria.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

SaaStr

AUGUST 20, 2019

We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun. We had created an incredible brand with developers, in particular, and created developer love for what we did and the product. ” I didn’t do all those things. I won’t lie.

Scale 155

Scale Acquisition Scaling Sales Hiring 155

Crafty CTO

APRIL 23, 2024

Inception: Direct Database Access for the Data Team Our immediate need was getting the data science team programatic access to a read replica of our production database, an Amazon RDS Postgres cluster. SMSM has one significant drawback: targeted at dev and devops folks, it is configured and run through the AWS command line interface.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) AWS Underperforming Technical Team ECS (Elastic Container Service) 40

Audacix

JULY 28, 2022

Application security is seldom considered during the ideation phase of web application development - unless the development team has previously been hacked and survived to tell the tale. The most secure web applications use best practice security features throughout the software development lifecycle. Not really.

Cybersecurity 52

Cybersecurity AWS Underperforming Technical Team Scale 52

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. That’s a mistake. So, uh, Merry Christmas!).

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Audacix

NOVEMBER 14, 2023

Table Of Contents Security testing tools are crucial in software development lifecycles because they empower you and your software teams to shift left and help your developers proactively detect and mitigate security weaknesses which can be a security threat if left unattended. AWS, Azure or GCP.

Underperforming Technical Team 40

Underperforming Technical Team GCP(Google Cloud Platform) Mobile Cloud 40

All that Saas

JUNE 22, 2021

It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work. This is why teams and organizations prefer Ayoa because it takes online collaborative whiteboards to a new level.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Full Session

NOVEMBER 27, 2024

While Mixpanel is scalable, its pricing can be high for large teams or heavy data users, starting at $24/month. UXCam focuses on mobile app analytics, providing session recordings, heatmaps, journey mapping, funnel analysis and crash analytics to inform product design and development decisions.

Software Review 52

Software Review Software Technical Review Systems Review 52

Full Session

NOVEMBER 27, 2024

While Mixpanel is scalable, its pricing can be high for large teams or heavy data users, starting at $24/month. UXCam focuses on mobile app analytics, providing session recordings, heatmaps, journey mapping, funnel analysis and crash analytics to inform product design and development decisions.

Software Review 52

Software Review Software Technical Review Systems Review 52

All that Saas

DECEMBER 24, 2021

Customer Advisory Group for feature suggestions and direct facetime with the Product and Engineering teams with priority access to features and planned deployments. This software also integrates well with Slack and submits the user’s expenses directly to the business communication platform. Dedicated Enterprise Account Manager.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team?

Sales Hiring 244

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? It’s pretty cool.

Scale 301

Scale Underperforming Technical Team Engineering Wireless 301

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Use your voice, communicate your goals often and don’t lose alone!

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SmartKarrot

JUNE 30, 2022

It is crucial to start by getting to know your new customer success team. Before taking action to prevent departures, you must meet with each team member and quickly assess the likelihood that they would leave and the potential harm that would result if they do. Have a consistent compensation model for customer success teams.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It helps me and the team be so much more productive. And this year I came back to work and had so many emails in my inbox the number was scary.

Outsourcing Services 118

Outsourcing Services Scale Outsourced Development AWS 118

Intercom, Inc.

JANUARY 12, 2022

However, we’ve had a great team. They could solve that by saying, “Hey, let’s put our product in more data centers in AWS,” or in whatever hosting product they were using. It’s not like, “I’m going to get really good at this particular thing.” Academics are paid to do that.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 260

Sales Hiring Scale Technical Review Outsourcing Services 260

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. I have about 140 folks and that includes the sales development reps. powered by Sounder. What You’ll Learn.

Sales Recruiting 107

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 107

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. We were one of the first agencies where you can develop a program in in the US and carry that program over to the Chinese market, and we would just do a great job.

Payment Solutions 147

Payment Solutions SaaS Payments Strategy Software 147

Sales Hacker

NOVEMBER 10, 2020

If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable. This episode is brought to you by Loopio.

VP of Engineering 106

VP of Engineering Scale Development Team Review Technical Review 106

Chart Mogul

AUGUST 13, 2024

We also often overwhelmed the database leading to poor frontend response times. upgrade the instance type on AWS), but they’re expensive and optimally we’d like the system to self-regulate. You can have multiple processes per instance , which will typically live somewhere in the cloud, for example as an AWS EC2 instance.

Scale 52

Scale Systems Review AWS Technical Review 52

Teamgate

OCTOBER 19, 2019

Which is an awfully bad news for marketers who need to keep their audience glued to their screens. Focus on developing strong relationships with your prospects and learn how to boost your credibility if it’s a little shaky. Team up with influencers . Social proof. Image Source: Engadget.

Scale 68

Scale Social Media Underperforming Technical Team Content Marketing 68

OpenView Labs

JANUARY 29, 2020

Freemium Model for SaaS – The Good, The Bad, and The In-between. For certain customer profiles or market segments, it may be necessary to combine freemium with a sales team. It includes screenshots from strong PLG brands like Wix and how they communicate the value of a paid product to free user.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Upscope

JUNE 9, 2021

Mostly from other departments not communicating with us. A couple of them our team did. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. What can we learn from this? Its a tough job.

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. And the problem was, I have no clue in software development. So I just had this idea.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. If you enjoy our conversation, check out more episodes of our podcast.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

SaaStr

JULY 29, 2020

In this talk, Michelle will share how she made her business idea come to life and some lessons learned that can help other entrepreneurs—from solving a real, meaningful problem, to communicating in a crisis, prioritizing when there’s a true lack of resources and more. And I remember like AWS was growing really quickly.

Sales Hiring 251

Sales Hiring Outsourcing Services Scale Sales Recruiting 251

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. You have to continually take a pulse of your team and how they’re feeling. Aaron Levie: Everybody had their digital team. Justin Bedecarre: So, it truly has to be employee-led and it emphasizes choice.

Sales Recruiting 210

Sales Recruiting Cloud CTO Hire Sales Hiring 210

User Pilot

APRIL 4, 2025

All customer information is fully encrypted, managed, and stored by SOC-compliant vendors such as Amazon AWS and Google Cloud. Userpilot helps you solve this without developer support. Why it matters: Frequent crashes lead to user frustration , poor reviews, and high churn. Again, you can’t go wrong choosing Userpilot.

Mobile 66

Mobile Metrics Cross-platform App Design (Application) Scale 66

Intercom, Inc.

MARCH 11, 2019

To move quickly towards a mission, the core attributes of product teams –strategy, design and engineering – need to be well aligned. I gave a talk at Building Intercom on alignment as a key quality of a great product team. At Intercom , we structure our product teams to try and capture each of these dimensions, too.

Underperforming Technical Team 160

Underperforming Technical Team Engineering Startup AWS 160

SaaStr

JULY 10, 2020

” And invest your team’s time and energy to say, “Hey, if this, then that. ” And then we debated like how across the leadership team to say, “Hey, can we afford this or not?” And what’s the best case? What’s the base case?” And really, that’s essential.

Scale 270

Scale Sales Hiring Pricing Sales Recruiting 270