SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. It was an administrative nightmare to get someone to sit for an hour, onboard, and get a solid result to personalize an interface for their instance of ZoomInfo. What technologies do they use?

New CTO 316

New CTO Scale Sales Hiring CTO Hire 316

Intercom, Inc.

MARCH 26, 2020

We are conducting interviews and onboarding new employees remotely. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). AWS is the leading cloud provider in the industry, and we leverage their portfolio of globally redundant services to ensure Intercom runs reliably.

AWS 192

AWS Scale Business Cloud 192

SaaStr

JULY 1, 2024

When you go upmarket, they’ll likely want you to integrate with some legacy technology, like MS Dynamics or AWS. As you go into these larger organizations with more complex environments, more onboarding, more users, and more internal change management that you have to help them navigate, consider hiring onboarding specialists.

Sales Hiring 305

Sales Hiring Scale SMB compliance 305

Intercom, Inc.

AUGUST 30, 2022

Can we easily onboard new employees or teams as our numbers grow? How much training will this tool require for onboarding and maintenance? AWS – Cloud computing. Many of the biggest and best companies in the world use AWS – and many of them were once startups using AWS, too. Questions to ask. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

SaaStr

DECEMBER 26, 2022

The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. . Tackle.io’s 2021 state of cloud marketplaces report highlighted a similarly dramatic shift.

Software Review 245

Software Review Software Azure Cloud 245

Sales Hacker

JANUARY 7, 2025

With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It was the most seamless onboarding experience – everything in my inbox synced within minutes. And I remember at AWS, suddenly there’s no margin.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

SaaStr

JANUARY 2, 2024

Next, they moved to credits, which are very popular, with AWS and Google Cloud being great examples of companies that are always giving credits out to startups. At Zendesk, they spent a lot of time onboarding new partners, but only a small percentage were actually sending startups to them. It amounted in a lot of wasted time.

Startup 267

Startup Scale Underperforming Technical Team AWS 267

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

CloudGeometry

JANUARY 15, 2022

Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process. Onboarding operationalizes your user model by expressing it through tenant context.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

SaaStr

JULY 1, 2020

We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.

Merchant Services 265

Merchant Services Scale Sales Recruiting Sales 265

CloudGeometry

MARCH 22, 2022

If the architecture specifies tracking of user-level activity, it’s not difficult to slice-and-dice the log data to select for a user parameter (such as with a JWT token ), or using tags to match user/tenant activity to the per unit billing that AWS itemizes in your monthly cloud bill. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

CloudGeometry

FEBRUARY 7, 2022

The AWS Well-Architected Framework is one such approach that helps adopt architectural best practices (whether or not you run on AWS) and adapt continuously. This allows shared services such as logging, object storage, user onboarding, etc., to be leveraged across multiple tenants.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

Baremetrics

OCTOBER 28, 2021

If you’ve seen our recent articles on AWS migration, the updated stripe integration and the acquisition of Flightpath Finance, it will come as no surprise to you that our team is getting pretty busy! Here are the teams we want to introduce you to: Onboarding Specialists We’ve developed a team of 7 onboarding specialists.

AWS 94

AWS Forecasting Onboarding Finance 94

Intercom, Inc.

JULY 24, 2018

If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be. You can get an awful lot of focused work done in the quiet of your own home, and of course you’re free to rock your pyjamas all day long if you please. We felt like we were growing something from scratch.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

CloudGeometry

JULY 8, 2021

and onboarding new customers. Well-Architected Framework scorecard : One of the great advantages AWS has over other cloud providers is what it learns from the Amazon consumer eCommerce business. Bottom-up cost transparency is a key feature of any public cloud platform. See a useful background talk from their CTO Pini Reznik here ).

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

User Pilot

MAY 10, 2023

They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. or onboarding messages.

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

OpenView Labs

JANUARY 27, 2021

From these conversations, I learned a ton about what devs are looking for in a software website, in developer documentation, in onboarding, and even in sales interactions. Do you need your prospective buyer to connect your tool into their AWS account and then load in a ton of data in order for them to see the product in action?

Development 105

Development DevOps as a Service Software AWS 105

CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. When you are solving a relatively new problem for your particular set of customers: the time required to make a decision about subscribing to your platform may be longer.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Frontegg

JUNE 17, 2021

High onboarding frequency scenarios. The result – lowered operational costs Feature Rich and User Friendly – Onboarding is significantly faster and easier. Going the Amazon Web Services (AWS) route? Your SaaS tech stack should ideally be powered by Python, React, and AWS programming combo. What’s it right for?

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) EKS (Elastic Kubernetes Service) 97

User Pilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Additionally, Userpilots analytics helped them spot and address friction points in the onboarding flow. The result?

Software Review 52

Software Review Engagement Software Scale 52

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. Rather than slow our engineers down, we invest in systems and build a culture around what it means to build fast and safe. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Management Systems Review 118

Frontegg

MAY 27, 2021

But back to the product side, adopting PLG means creating the optimal user journey to engage the customer from the login stage onwards – seamless login, onboarding, subscriptions plans, built-in security, and support features all need to work in tandem to create the best results. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

User Pilot

JANUARY 26, 2024

Provide onboarding experiences personalized to unique user needs to reduce time-to-value. For example, self-service onboarding and resources can dramatically reduce the number of support tickets. For example, your AWS bill will most likely go up, but this is the case regardless of the growth model.

SaaS 103

SaaS Acquisition Onboarding Retention 103

User Pilot

AUGUST 21, 2024

RecruitNow onboarding survey. Personalized experiences for different segments You can trigger a welcome survey to collect first-party customer data upfront and use that information to deliver personalized onboarding flows. However, ensure that your welcome survey is as brief as possible.

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

APRIL 21, 2023

It’s useful for optimizing your user onboarding and pricing plans. It’s another metric that you should track to improve your user onboarding processes. Cohort analysis also helps you assess the impact of changes to the product functionality or onboarding practices. A secondary onboarding tooltip.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Intercom, Inc.

JANUARY 24, 2019

It’s less expensive than it’s ever been in terms of actually getting a product to market, whether it’s leveraging platforms like Salesforce or GCP or AWS or Heroku. Just from a platform perspective, we can look at it: everybody knows from the AWS perspective how inexpensive it is to go to market.

Scale 151

Scale Machine Learning Artificial Intelligence Technical Review 151

User Pilot

AUGUST 18, 2024

Marketplaces – Online platforms like AWS Marketplace and Salesforce AppExchange let you list your product and attract new users by giving you access to a wider audience base. Onboarding – Walk new users through your platform with personalized in-app flows and checklists to drive product adoption.

AI Search 105

AI Search AI Scale Strategy 105

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Scytale

JUNE 24, 2024

Deel Deel is the all-in-one Global People Platform that simplifies and streamlines every aspect of managing an international workforce – from culture and onboarding, to local payroll and compliance.

compliance 52

compliance Scale AWS Cybersecurity 52

User Pilot

FEBRUARY 21, 2023

For example, you can create segments based on: event completion – frequency, number, time-frame demographics User segmentation enables you to: better understand the behavior of specific user groups if combined with an adoption tool, you can target users with personalized communications and onboarding experiences Heap Segmentation.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

User Pilot

FEBRUARY 15, 2024

This includes user in-app behavior data, like completed events, engagement with specific features or onboarding flows , as well as in-app survey responses. The data is stored in AWS (for 2 years only), so you don’t own it. Thanks to that, Salesforce users enhance their contact databases with Userpilot data.

Cloud 105

Cloud Engagement AWS Data 105

OpenView Labs

FEBRUARY 3, 2022

AWS and other infrastructure providers have been using UBP for nearly a decade. To improve net dollar retention, examine just how you’ve designed your product packages, pricing model , customer onboarding, and sales compensation. Focus on nailing your onboarding experience to create happy self-sufficient customers from the start.

Headcount 73

Headcount SaaS Compensation Acquisition 73

User Pilot

JULY 23, 2020

It’s easy to get hung up on sectoral benchmarks that ignore the huge variety of business types covered by a term like “SaaS” – which range from the incredibly sticky, such as AWS and Microsoft Azure, to services customers may only use rarely. All that matters is: The retention rate you have now. What that means for your business.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

SaaStr

JUNE 1, 2021

They’re onboarding, and their job is to make the customer successful and help them use the features of the product. I would love to say, “Oh, I wrote this software, and I put two servers on AWS, and put a credit card form up, and the money just kept flowing in.” Then, bam, they move to a competitor in one day.

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

SaaStr

OCTOBER 15, 2019

But the goal is that when their boss starts to get a little bit more serious about Mapistry and starts thinking to themselves, I think this would be a good solution for us, but I want to make sure my team’s onboard. I think maybe once we saw the deck that they were using and it was pretty awful.

Underperforming Technical Team 222

Underperforming Technical Team Sales Hiring SMB compliance 222

BetterCloud

APRIL 15, 2020

AWS was launched in 2006, and the term “DevOps” was first used in 2009. Then you must manage a subset of those apps, including controlling access and authentication, as well as automating user lifecycle management (like onboarding and offboarding). Fatunla: Our process for onboarding to apps is seamless and fully automated.

Management 52

Management GCP(Google Cloud Platform) AWS SaaS 52

Baremetrics

FEBRUARY 19, 2018

one related to selling your main product such as subscription services, and another for billings from your onboarding/consulting sales. For example, Amazon Web Services or AWS in the bank description is very likely to go to Cost of Revenue under Hosting. Sales & Marketing. Next, we set up your Sales & Marketing (S&M) costs.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81