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Right now, you may have 3-4-stage sales processes that work for SMB customers. Hopefully, you’ve built a partnership ecosystem for SMB customers, but it’s probably a completely different strategy for what you need to go upmarket for a couple of reasons. So, find sellers inside your sales org who can at least get you started.
So to serve both segments at the simultaneously, ZoomInfo has been rolling out a Product-led sales motion, that gives the ability for an SMB customer to sign up directly on their website for a free trial and grow into a paid customer, without ever having to talk to an sales rep or go through a demo process. What technologies do they use?
Then, we’ll end of the day with me and Stewart Butterfield and obviously Slack is doing well, but Slack also has a massive SMB base and its challenges. For example, we’ve got like Roman from Gorgeous that Sam knows at the end of the day talking about dealing with SMB turns, they did something interesting at Gorgeous.
The other thing that dropped our odds of success was the fact that we were focused on small business, on the SMB market, and everyone we talked to, literally everyone. Do not…,” and the reason is no one hardly ever has succeeded in building a big business in SMB. I’m paraphrasing… [laughter].
Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So as Lauren sort of alluded to, we started by focusing on SMB’s. It’s not going to work.
AWS and other infrastructure providers have been using UBP for nearly a decade. Simpler segmentation approach : By bucking the good, better, best seat-based pricing model, a single price point can be used to satisfy cost-conscious SMB customers as well as mid-market/enterprise businesses.
We’ve all seen AWS and what they’ve done with their platform. Everyone knows Shopify for what it is today, but in the earlier days, it really was the best SaaS platform for SMB eCommerce providers. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering.
But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience?
Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Identify, track, and improve the health status of each of your customers.
With a background that includes leadership roles at AWS, Microsoft, and Lenovo, Fred brings a wealth of experience in building high-performing teams and driving revenue growth. It was the most seamless onboarding experience – everything in my inbox synced within minutes. And I remember at AWS, suddenly there’s no margin.
Everything from sourcing, finding the right candidates to onboarding, and then managing the employee experience once folks come on board. I actually was supposed to go to AWS and he called me and he said, “Hey, I’m going to go work for Paul Allen.” I was working with HR on his behalf, of finance.
It took me a long time to admit to myself that I don’t enjoy transactional SMB sales. Depending on the company that you are starting your career with, there could be varying levels of support when it comes to onboarding, management, training, etc. What is your best piece of career advice for women in sales?
So what we think a lot about internally is how do we create the necessary scaffolding to onboard different kinds of users when their use cases are all completely different. Harry Stebbings: In terms of unlocking the potential, you said about the onboarding process there. I’m always fascinated by onboarding processes.
Each segment, whether SMB, mid-market, or enterprise, has its own nuances, but they all share a familiar core. It was a seamless onboarding experience and Superhuman works with your existing Gmail or Outlook accounts. Culture becomes the engine.
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