ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. The differences between SaaS and B2C companies. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

SaaStr

NOVEMBER 2, 2022

The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. While common in B2C, it’s interesting how big a deal this is for Duolingo. So it’s doing what Wall Street wants today. But is Duolingo SaaS? Well, it’s SaaS-ish.

Scale 321

Scale B2C SMB B2B 321

SaaStr

MAY 10, 2024

We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. B2C and B2B2C are usually ahead of B2B. That’s a lot of apps. But 2023? It came roaring back. And 2024 is just as strong.

B2C 288

B2C Mobile B2B Payment Features 288

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions 128

Payment Solutions Payment Features Payment Methods Software Review 128

Sales Hacker

JUNE 3, 2021

B2B vs B2C CRMs — let’s break it down. Doing this helped me secure 10 users into paying $50 to use the platform , and once it was ready, they signed on for a three-month subscription. Now, there are many companies out there that target both B2C and B2B, like Amazon, Yelp, or OpenTable. Marketing vs. sales.

B2C 105

B2C B2B Business Payment Features 105

SaaStr

DECEMBER 16, 2021

Determined to understand the disconnect, Peacock began watching customer behavior more closely and realized that customers spent lots of time reconciling bills and invoices on the Quickbooks platform. But then something puzzling happened: Hardly anybody used it. Says Peacock, “We talked about this being the age of the customer.

Strategy 275

Strategy B2C Scale Payment Features 275

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Acquisition Retention 118

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. He called me almost immediately. He said he’d cancel (well maybe, maybe not).

Pricing 273

Pricing Payment Features B2C Churn 273

SaaStr

MARCH 11, 2021

SaaS then remixed this model by charging less in Year 1 for a “subscription”, but often more over time, especially by Year 3. Today’s buyer is as much influenced by Slack, Zoom, and even B2C apps as how someone used to pay for Oracle. You no longer bought. You rented :). Salesforce perfected this is the enterprise.

Merchant Services 287

Merchant Services SaaS Payments Payment Solutions Payments 287

Subscription Flow

JUNE 26, 2024

What Mol did was identify how badly traditional banks’ online payment processing worked for small European businesses, before offering Mollie recurring payments as an alternative to these businesses that were nearing bankruptcy during the lockdown. How to handle Mollie recurring payments?

Payment Features 52

Payment Features Payment Methods Payment Services Payment Solutions 52

SaaStr

JULY 6, 2022

That’s pretty efficient, higher than the $250k we often see for scaling SaaS companies, although not the crazy high efficiency we see in some B2C and other companies. 24 Month Subscription Backlog of 21%. A key contribution to profitability. And a few other interesting learnings: #6.

B2C 311

B2C Scaling Finance Enterprise 311

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

DECEMBER 14, 2020

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., the dynamics are similar.

Churn 362

Churn Sales Hiring Systems Review B2C 362

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 141

Payment Methods Merchant Services Payment Services Payments 141

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Intercom, Inc.

DECEMBER 11, 2018

Elegant Themes is using Visitor Auto Messages to convert 3x more paid subscriptions. Divi is a volume based product with a fairly low average subscription price, so Mitch hypothesized that live chat could be used to accelerate interested buyers toward a faster purchase decision. “We

Scale 126

Scale B2C Sales Payment Features 126

User Pilot

OCTOBER 19, 2024

11 Retently for both B2C and B2B companies with predictive survey analytics Retently survey builder. Retently is a survey platform designed for both B2B and B2C businesses (SaaS, ecommerce, agencies, insurance, etc.). Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans.

Software Review 105

Software Review Technical Review Software B2C 105

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

Clouded Judgement

AUGUST 25, 2023

We focused on marketing automation for business-to-consumer, or B2C, companies within retail and eCommerce as our first application, and we believe our software is highly extensible across a broad range of functions for B2C and B2B businesses alike.” The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments? Predictable income.

Merchant Services 68

Merchant Services Payment Features SaaS Payments Payment Services 68

SaaStr

FEBRUARY 2, 2022

This isn’t B2C. Consumers cancel their Netflix and Disney+ subscriptions just 90 days after signing up just for a new hit movie. If you feel like your product is getting less competitive, it is. If you feel like you are behind hiring those key VPs, you are. Finally — you do have time. That doesn’t happen in SaaS.

Scale 287

Scale Sales Hiring B2C Mobile 287

User Pilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2C North Star Metric example.

B2C 98

B2C Metrics B2B Retention 98

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

FastSpring

JULY 15, 2022

How tax liabilities vary for B2B and B2C purchases in different areas of the world. FastSpring’s secure payment system has everything SaaS developers need to securely process payments, collect taxes, manage chargebacks, and much more — all while remaining compliant with tax regulations around the world.

SaaS Payments 128

SaaS Payments Payment Services Payment Solutions Payment Features 128

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Subscription 98

Subscription Payment Features SaaS Technical Review 98

Stax

MARCH 14, 2024

Business to business organizations provide services or goods to other companies, unlike business to consumer (B2C), which is when businesses transact with consumers (individuals). Business to business payments, therefore, refer to the payment processes and activities between two businesses.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

Subscription Flow

OCTOBER 22, 2024

B2B or B2C? Whether you sell B2B (business to business), or B2C (business to customer) makes a difference. B2C is more likely to be taxable across the world as compared to B2B. Easy to Integrate: SubscriptionFlow allows you to integrate Avalara with external accounting, invoicing and payment processing platforms in your use.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

User Pilot

APRIL 30, 2024

Quickbooks and Xero are accounting SaaS products that help you send invoices, track expenses, and process payroll. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. You don’t handle maintenance or updates. Userpilot ’s integrations.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Payments 126

Payments Payment Methods Payment Services Merchant Services 126

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic.

Business 184

Business B2C Scale Headcount 184

Chart Mogul

JUNE 9, 2021

His first tech startup was called MyCase, a SaaS product that, “keeps all of your important case details — documents, contacts, calendars, emails, tasks, invoices — in a single, organized location.” Matt’s first SaaS success led to more and after some experimentation in B2C, he decided to start another B2B legal tech company, Lawmatics.

Payment Features 101

Payment Features Strategy Entrepreneurship B2C 101

Baremetrics

JULY 8, 2021

MetricFire offers five subscription tiers according to the needs of different organization types. Stripe is the leading payment processing service for SaaS and subscription businesses. SaaS companies might segment customers according to MRR, whether they’re B2B or B2C, or in MetricFire's case, geographic location.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Your top subscription news. Navigating subscription with Etihad Airways. The modern business model is at it again, permeating another sector of travel as Abu Dhabi-based Etihad Airways launches subscription flight. We’re curious to know: What do you think of subscription travel?

Subscription 80

Subscription Payment Features Airlines Travel 80

Intercom, Inc.

FEBRUARY 6, 2020

Leveraging data from both the B2C and B2B sides, she examines each market closely before launching a course collection in a new language – using quantitative signals like pipeline growth along with qualitative feedback from sales reps. The patterns Yvonne and the team see on the B2C side often foreshadow behavior on the B2B side. “We

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Baremetrics

JULY 22, 2021

This is why PayPal users love Baremetrics, the ultimate business analytics solution that helps SaaS and subscription businesses monitor and understand subscription data. Recurring Payments Profile Report s are accessible to merchants or payment processing partners who have already integrated the Recurring Payments Product.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

BrightBack

JUNE 13, 2019

B2C, B2B and hybrid companies do things differently. B2B and B2C companies have their own ideas. For B2C and hybrid companies, the market is far broader, so these organizations are focused on improving customer satisfaction through better customer support. We published the results of our Customer Retention Survey.

B2C 56

B2C B2B Retention Trends 56