SaaStr

JANUARY 11, 2024

500k in revenue per employee at $2 Billion in ARR, and profitable. But our B2C friends obsess about Product-Led Retention. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. A magic cure for sales costs that are just too high. Sometimes it does work.

Retention 321

Retention B2C B2B Churn 321

SaaStr

NOVEMBER 2, 2022

The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. While common in B2C, it’s interesting how big a deal this is for Duolingo. 52% of revenue from Apple App Store, and 20% from Google Play. But is Duolingo SaaS? Billion market cap. #7.

Scale 321

Scale B2C SMB B2B 321

Neil Patel

SEPTEMBER 6, 2021

That is where B2C niche marketplaces can help. Today, with 11 percent of all shopping is done online , it’s vital you know the digital platforms that will give your B2C niche service brand the reach it needs to flourish. What Are B2C Niche Marketplaces? As a B2C brand, it’s even more important to make the right decision.

Marketplace as a Service 139

Marketplace as a Service B2C Payment Services Payments 139

FastSpring

JANUARY 10, 2023

Chargebee: Supports Complex Subscription Management. Recurly: Easily Integrates with Multiple Payment Gateways. Zoho Subscriptions: Online Subscription Billing Platform. Wave: Invoicing and Accounting Software for Small Businesses. Fully Compliant, Custom Trial and Subscription Options (Without Writing Code).

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

SaaStr

DECEMBER 16, 2021

How do you take good revenue growth to great revenue growth? Intercom CEO Karen Peacock reveals the top strategies that accelerate revenue growth and the steps to take your business to the next level. . Strong revenue health means your ARR, NRR, and GRR are all working together in a positive direction. Know Your Business.

Strategy 275

Strategy B2C Scale Payment Features 275

SaaStr

JULY 6, 2022

At a $6 Billion revenue run ($4.5B in SaaS revenue), it’s growing an impressive 22% with fairly epic operating cash flows of 30% (more on that below). #1. 9,500 customers at $6B in ARR, so about $600,000 ACV per customer. GRR is revenue retention from existing accounts, including churn but excluding any account expansion.

B2C 311

B2C Scaling Finance Enterprise 311

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. The differences between SaaS and B2C companies. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. Don’t Shortchange Second-Order Revenue. He called me almost immediately.

Pricing 273

Pricing Payment Features B2C Churn 273

SaaStr

DECEMBER 14, 2020

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., See more from that session below.

Churn 362

Churn Sales Hiring Systems Review B2C 362

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Acquisition Retention 118

FastSpring

JANUARY 9, 2023

For example, Stripe advertises subscription management features, however, many companies end up integrating with another service like Chargebee or Recurly to get the subscription management features they need. More subscription management features. Leverage Multiple Payment Processors to Increase Revenue.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Clouded Judgement

AUGUST 25, 2023

Klaviyo Overview From the S1 - “Klaviyo enables businesses to drive revenue growth by making it easy to bring their first-party data together and use it to create and deliver highly personalized consumer experiences across digital channels. The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

FEBRUARY 2, 2022

These are highly effective ways to keep momentum going, even if your smallest customers become a smaller and smaller percent of your revenue. Datadog is at $1.2B+ in ARR now, and 80% of its revenue now comes from its largest customers. This isn’t B2C. Be careful abandoning the low-end of the market and/or a Free edition.

Scale 287

Scale Sales Hiring B2C Mobile 287

Baremetrics

SEPTEMBER 15, 2021

Software monetization is simply the act of generating revenue from software. We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

Intercom, Inc.

DECEMBER 11, 2018

Elegant Themes is using Visitor Auto Messages to convert 3x more paid subscriptions. Divi is a volume based product with a fairly low average subscription price, so Mitch hypothesized that live chat could be used to accelerate interested buyers toward a faster purchase decision. “We

Scale 126

Scale B2C Sales Subscription 126

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments?

Merchant Services 68

Merchant Services Payment Features SaaS Payments Payment Services 68

User Pilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. And should you, as a product manager care about it?

B2C 98

B2C Metrics B2B Retention 98

FastSpring

OCTOBER 25, 2023

And does it improve B2B sales too, or is it more just a B2C advantage? How B2B vs. B2C sales compare. could mean a lot more revenue if it’s a slice of a much larger pie. While in prior reports, we focused on a small segment of specific companies over three years for B2C vs. B2B comparisons, this year, we expanded the data set.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Merchant Services 159

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Informing our approach to the market.

Business 184

Business B2C Scale Headcount 184

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Subscription 98

Subscription Payment Features SaaS Technical Review 98

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. Specifically on the B2B side, we’re also looking at where has the business come from and where are we seeing revenue and pipeline popping? What started off as little more than an experiment has paid dividends.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

FastSpring

OCTOBER 13, 2022

In November, software companies see 11% to 24% over the average monthly revenue. At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? If you think globally, there are dozens of holidays you can leverage to run promotions and drive revenue.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

Baremetrics

SEPTEMBER 10, 2021

Before we look at the promised SaaS revenue models, let’s get a couple definitions out of the way. We need to differentiate among three similar sounding but very different concepts: revenue stream, revenue model, and business model. Revenue stream: This is a single source of revenue for a company.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. The worst thing about it is that a healthy chunk of that “reliable” revenue is actually pretty unreliable. Your subscription churn rate is the number of subscribers you lose over a given period. Yes, we’re talking about churn. What is churn?

Payment Methods 96

Payment Methods Churn Subscription Payment Features 96

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Provide electronic invoicing of all transactions.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. We saw the momentum increase, and we were nailing that B2C customer. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision. So, let me walk you through that.

B2B 170

B2B B2C Scale New CTO 170

Chart Mogul

FEBRUARY 27, 2020

more revenue from the group that values our service, we’ve more than made up for the customer group turned away by the pricing increase. HostiFi uses ChartMogul to track key subscription metrics. Scaling SaaS Pricing For Both B2B and B2C Customers. SaaS Metrics Refresher #7: Revenue Recognition. By generating 2.5X

Outsourcing Services 131

Outsourcing Services Revenue Outsourced Development Scale 131

Baremetrics

JULY 8, 2021

MetricFire offers five subscription tiers according to the needs of different organization types. Stripe is the leading payment processing service for SaaS and subscription businesses. As a workaround, Langston would create dummy accounts in Stripe and link those to the incorrectly recorded payments.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105