Incredo

NOVEMBER 21, 2019

And end up wasting their time and resources with affiliates that underperform. I see many SaaS companies jump headlong into creating an affiliate program thinking it will bring in a large number of customers without much effort. In our case, we needed to invest a lot in product development. And this is a B2B partner program.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Neil Patel

SEPTEMBER 1, 2021

B2B and B2C content marketing require entirely different strategies. As mentioned, B2B content marketing presents different challenges from B2C content marketing. With B2B, you’re targeting other businesses, whereas, with B2C, you’re targeting individual consumers. Evaluate their strengths and weaknesses.

B2B 144

B2B Strategy B2C Content Marketing 144

OpenView Labs

MARCH 8, 2021

Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? The last thing you can afford is a bad sales hire.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Neil Patel

MARCH 2, 2021

To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. Let’s start with B2C. B2C Review Sites. B2C” businesses sell goods and services directly to consumers. If you’re a B2C business, opt for popular, high-traffic review sites to maximize your exposure. Angie’s List.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Plus, our team provided personalized recommendations for ways NotePlan could improve their checkout experience to optimize conversions. Stop bad actors before a transaction is even processed.

Payment Services 115

Payment Services Payment Methods Merchant Services Software Review 115

Buffer Resources

OCTOBER 24, 2023

  After graduating, I worked in various B2C marketing roles with tourism companies and heritage sites, which meant working alongside digital marketing agencies. After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team.  This felt like a missed opportunity.

Outsourcing Services 121

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 121

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Want to see more content like this?

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

SaaStock

FEBRUARY 13, 2019

was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Its solution builds on its previous B2C online retail infrastructure. It provides smart hardware self-development and cloud service. Founders : Max Armbruster. Founded : 2014. SurePromise.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. To keep the development work going, work in small increments, ship them often, and resist the temptation to ‘just add this in’. Average ships per person in the team.

Technical Review 82

Technical Review Management Underperforming Technical Team Leadership 82

FastSpring

JULY 11, 2024

The most common examples of successful CRO tactics provided at many conferences tend to focus on B2C ecommerce, but what are the proven winning tactics you can use in your B2B CRO strategy? We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective. It’s good.

B2B 125

B2B Scale Underperforming Technical Team Sales 125

SaaStr

AUGUST 19, 2022

And also on the side, doing a strategy of pure, just changing our ICP and fully picking it and making it super narrow and super focused, and having 25% of the team doing that. And 75% of the team continuing business as usual. No one has an engineering team with the time to build anything. Jason Lemkin: Yep. So, thanks.

Scale 204

Scale Sales Hiring Scaling VP of Engineering 204

Sales Hacker

MARCH 16, 2020

They’re taking a more B2C-like approach, optimizing the buying experience to win more business. The 2016 Sales Development Benchmark Report indicated that SDRs who leveraged a triple touch approach (phone, email, LinkedIn) had a 28% higher SQL conversion rate than SDRs who only used phone and email. How are you?

Technical Review 109

Technical Review B2C Social Media Underperforming Technical Team 109

Neil Patel

OCTOBER 13, 2021

Use your results to prove you’re the best and develop a deeper know, like, and trust factor with your audience. Support Your Sales Team. If there is one thing that can ruin a potential sale, it’s bad sales rep interactions. By training your team. Develop a Strong Email Marketing Strategy.

B2B 135

B2B Social Media Sales Underperforming Technical Team 135

Baremetrics

JULY 23, 2020

I also knew that my target group would be companies: “B2C is the most demanding customers for the least money. This soft launch already showed me that the demand for this second product was much stronger than the first one: This table shows our customer development until reaching $1,000 MRR. It took us 23 customers to get there.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

OpenView Labs

APRIL 2, 2020

It blurred the lines between B2C and B2B products as enterprise companies began demanding the same kind of intuitive, well-designed user experience featured in consumer products like mobile apps. This time, it’s less about blurring the lines between B2C and B2B than it is about getting rid of them all together.

Marketing 63

Marketing B2C Underperforming Technical Team B2B 63

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

OpenView Labs

DECEMBER 1, 2021

In a conversation on The BUILD Podcast with Blake Bartlett , Hubert talked about how it’s bad for business to create a situation in which only the founder is allowed to be brilliant. Rather than creating a bottleneck, it’s much smarter to inspire each member of a team to find their own brilliance. Five or six UX interviews won’t do it.

Scale 76

Scale Underperforming Technical Team B2C Engineering 76

OPEXEngine

AUGUST 9, 2022

A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it. Yet too many sales teams use outdated practices in making account and territory assignments. Zero-base sales capacity. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

ProfitWell

JUNE 7, 2020

Poor customer service. Poor understanding of the value of your product/service. For example, a B2B customer likely tracks different metrics than a B2C customer. The true benefit of customer engagement lies in the emotional connection customers (or prospective customers) develop with a brand. Credit card payment failures.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Neil Patel

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. Naturally, your blog readers, email subscribers, and customers might have developed an emotional connection with your content.

Strategy 145

Strategy Social Media Underperforming Technical Team Development Team Review 145

Neil Patel

DECEMBER 3, 2020

Even for fully-staffed marketing teams, it can be overwhelming. In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. Align your in-house team. Doing this ensures team alignment between the agency and your company.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

Stax

FEBRUARY 28, 2024

SaaS billing solutions are usually talked about within the context of B2C payment processing. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later). Don’t forget to conduct penetration testing and security audits to detect and address potential weaknesses.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Sales Hacker

NOVEMBER 22, 2019

In the world of sales development, nothing stays a novelty for long. Generic sales emails are just as bad. Nowadays, you’re more likely to present your unique value proposition to a five-person team than just one leader. We use it to provide comprehensive services that cover lead-generation and sales development.

Social Media 113

Social Media Technical Review Sales Underperforming Technical Team 113

OpenView Labs

OCTOBER 29, 2021

On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. She is currently SVP, Head of Product Management at The Knot Worldwide.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

Casey Accidental

JULY 30, 2018

Launching the product and making sure users (in B2C) or customers and salespeople (in B2B) understand its value. What that means in practice is that with well oiled product marketing teams, they owned the relationship with the consumer or customer and the outlets for how to reach them. Drive demand and usage of the product.

Product Marketing 75

Product Marketing Marketing Underperforming Technical Team Outsourced Development 75

Baremetrics

APRIL 16, 2021

This capital should be used for product development and the people required to help you build it. Not so much in the Valley, but across the rest of the country, especially if you’re a SaaS business, not the case for B2C. Debt capital gets a bad name. This is not the time to invest in sales and marketing. Company Stage.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Upscope

MAY 24, 2019

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. Even KONE elevators have found customers to be more demanding at every level wanting real time information and B2C type customer service. Question 3: Who are you willing to be bad for?

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. But that’s not where they started.

Payment Methods 119

Payment Methods Marketing Payments SaaS Payments 119

SaaStr

MARCH 8, 2019

People talk about B2C marketing. Increasingly organizations talk about B2D marketing, to developers. Brian Halligan: Now, those examples are all B2C, but this is very much coming to B2B. If you’re B2C, the train’s left the station. Some developer’s tinkering with something.

Scale 109

Scale Sales Hiring Underperforming Technical Team Social Media 109