FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. Stripe Overview & Features Stripe is a payment service provider rather than a merchant account provider. Table of Contents.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Today, we’ll examine Tableau, the market leader for data visualization software.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

FastSpring

FEBRUARY 6, 2019

Pricing your software correctly is a crucial part of selling software , but sometimes it’s hard to know if you’re on the right track with your pricing strategy. We’re sharing some tips for setting up a pricing model that attracts and retains long-term customers for your software company. Benchmark Growth with Measurable Metrics.

Payment Features 97

Payment Features Payment Solutions Subscription Pricing 97

User Pilot

JANUARY 31, 2022

If you’re a SaaS owner with a multi-platform product, you may be wondering what the difference between in-app notifications and push notifications is. Today we’re going to compare the two so you know which one to use for your in-app marketing goals! What are in-app notifications? Push vs In-app notifications.

Payment Solutions 98

Payment Solutions SaaS Payments Customer Lifetime Value Payment Methods 98

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Chaotic Flow

OCTOBER 8, 2013

Unfortunately, software companies have a bad habit of thinking about product in isolation from the rest of the marketing mix. From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. During the sales process, including sales appointment scheduling, meetings and payment processes. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Blog content.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Baremetrics

SEPTEMBER 15, 2021

You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. However, there are some key differences, from how they integrate with payment processing companies to how they present your data. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

BetterCloud

SEPTEMBER 26, 2024

Every IT professional knows the feeling: the looming deadline of the fiscal year, and the inevitable question of software renewal. Just like a well-worn car that needs a tune-up, your software systems need regular updates to keep chugging along. What is software license renewal? What is software license renewal?

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities. Certain software and services providers have the ability to do all 3; other times the roles are divided.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

Stax

JUNE 20, 2024

Enter ISVs, which play a crucial role in enhancing and extending the capabilities of SaaS solutions. An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. In this article, we’ll explore key aspects software service providers must consider when navigating an ISV partner ecosystem.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Sales Hacker

NOVEMBER 15, 2017

We’d also recommend this guide for any sales managers or business development leaders who are on-boarding new reps. Account-Based Selling / Sales Development. Account Development Representative. Business Development Representative. AB Testing. Account-Based Everything / Revenue. Account-Based Marketing. Base Salary.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Baremetrics

AUGUST 24, 2021

How can we do this in line with the payment system we use, like Stripe ? Integrate Subscription Management Software: 3. Pick an efficient online payment system: Monitoring MRR Increases From Upgraded Subscriptions Monitoring MRR Increases with Baremetrics. Table of Contents. Changing the Price 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

OpenView Labs

JULY 2, 2020

The 2020 SaaS Product Benchmarks Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. How to Screw Up Your Software Pricing and Packaging Completely.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

SEPTEMBER 9, 2021

When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. However, revenue can be easily tracked and visualized when you have Baremetrics integrated with your system. An aspect of strategic management is resource management.

Payments 103

Payments Revenue Payment Services SaaS Payments 103

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. We’re firm believers that every SaaS business needs a dunning solution. These are the three retention measurements I usually start with: The “How would you feel if…?”

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

How To Buy Saas

SEPTEMBER 7, 2020

CRM softwares have seen a drastic growth in the market with a rising shift towards the use of technology in business. According to a report by nucleus research, 91% of companies having more than 11+ employees are using CRM softwares. How has the CRM software changed the business civilization? What Are CRM Softwares?

Payment Solutions 52

Payment Solutions Software Review Payment Methods Software 52

Chart Mogul

JUNE 24, 2021

When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. For subscription apps like Headspace , a global audience is part of their growth ambition. Image via Android Developers. Do we need separate goals and benchmarks for each region?

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

Baremetrics

APRIL 27, 2021

Intelligent customer segmentation tools let you develop clear audience groups among your current customer base, letting you enhance your future marketing efforts and sales practices. If your site was developed with Google in mind, you’ll also be able to track your eCommerce funnel and develop customer segments.

Payment Methods 98

Payment Methods SaaS Payments Payments Outsourced Development 98

User Pilot

JULY 23, 2020

In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. Contextual in-app tooltips , that show users how particular functions work.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Baremetrics

AUGUST 5, 2021

Sales & Marketing, General & Admin, and Research & Development Total Expenses Ratio Managing Total Expenses. Salaries, web hosting fees, transportation, software subscriptions, equipment purchases, hardware repairs, advertising fees etc are just some of the types of costs that compose a SaaS company’s expenses.

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85

Baremetrics

JUNE 17, 2021

For example, suppose your app displays a username or a unique identification number with enriched data. It will also make it easy for you to track every charge, failed payment, and transaction history of your customers. It offers customer-rich profiles which track your customers and knows all of their in-app behaviour.

Data 96

Data Scale Payment Methods Payment Solutions 96

How To Buy Saas

APRIL 5, 2024

Benchmarking, or bounce rate averages industry, provides invaluable data that can help companies identify areas for improvement and implement best practices. A low cancellation rate, on the other hand, indicates an effective e-commerce system and a positive customer experience. Problems with payment or insufficient payment options.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40

User Pilot

FEBRUARY 26, 2024

Looking for an effective in-app messaging tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Payment Solutions 52

Payment Solutions Software Review Pricing Technical Review 52

Subscription Flow

NOVEMBER 24, 2023

In this article, SubscriptionFlow offers an ultimate tech solution for those who want to run their eCommerce business and need to make transactions from or to the South African region. Reliable payment processing tells customers that you are reliable when it comes to payment processing.

Payment Methods 59

Payment Methods Merchant Services Payments Payment Services 59

User Pilot

MARCH 9, 2023

Proactively reach out to dissatisfied customers with personalized solutions. The most common causes of involuntary churn are payment failure due to inadequate funds or expired cards, failed transactions due to credit card limits, and not flagging payments as recurring ones. Track in-app customer behavior by using feature tags.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

OCTOBER 5, 2023

For example, if you position your product as an enterprise solution with a premium price tag, your sales team might have to do a bit more legwork to acquire customers, which increases the acquisition costs. The CAC payback period benchmarks may vary, depending on the product as well as your niche. And act on the insights!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Subscription Flow

DECEMBER 26, 2023

So, if it is challenging to develop such an intangible product, it is equally taxing to market, sell out, and earn revenue from such products and services. In this article, we will share with you all the developments on our SaaS product—SubscriptionFlow made in the year 2024 and is the vision for 2024.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

User Pilot

APRIL 29, 2024

A proper SaaS renewal management system tracks user behavior to identify customers at risk of churning. This high benchmark, as noted by industry insights from Mosaic , reflects a company’s ability to deliver continuous value and meet its customers’ evolving needs. Use interactive walkthroughs for in-app guidance to remove friction.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102