Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. In addition to keeping fees low, you want to make sure the service is reliable, fast, and able to offer your customers a smooth experience. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

Stax

JUNE 20, 2024

The SaaS space is one of the most dynamic industries out there, which is why smart comapnies team up with strategic partners to drive growth and innovation. Enter ISVs, which play a crucial role in enhancing and extending the capabilities of SaaS solutions. Its purpose? To foster symbiotic relationships that drive mutual growth.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

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Pricing SaaS Payments Payments SaaS 135

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

Sales Hacker

NOVEMBER 15, 2017

We’d also recommend this guide for any sales managers or business development leaders who are on-boarding new reps. Account-Based Selling / Sales Development. Account Development Representative. Business Development Representative. AB Testing. Account-Based Everything / Revenue. Account-Based Marketing. Base Salary.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

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SaaS Payments Business SaaS Payment Solutions 102

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

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Payment Services Merchant Services Payments Payment Methods 78

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. The same could also be true for your SaaS business. In our B2B SaaS Pricing Masterclass , we detail the importance of SaaS pricing and how to get it right for your audience.

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Pricing SaaS Payments Payments Payment Features 128

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Customer service. Tech support.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

Baremetrics

SEPTEMBER 9, 2021

When discussing the financial metrics for a SaaS company, revenue vs. profit is among the most common comparisons encountered. When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. Table of Contents. What is revenue?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell.

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Payments Payment Solutions SaaS Payments PayPal 94

FastSpring

FEBRUARY 6, 2019

Developing a deep understanding of your customers’ price sensitivity and pain points will better serve your pricing strategy than just outright mirroring your competitors. This way you can avoid disappointing your customers or worse, catching them off guard with additional charges and causing them to abandon your service.

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Payment Features Payment Solutions Subscription Pricing 97

Subscription Flow

DECEMBER 26, 2023

However, in the SaaS business world, companies also need to run sales and product audits and they are crucial to conduct. Here, in the SaaS market, products are not tangible like in the real world. We are going to share with you some of the most significant developments in our subscription management software.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

ChurnZero

AUGUST 14, 2020

Customer Support/Service Software and Ticketing Systems. Customer support software manages and monitors customer requests, queries, and service-related matters. Customer Support/Service or IT Operations. Product, Development, or Design. Professional Services, Product, Development, Operations, or Marketing.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Let’s get right to it!

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Baremetrics

APRIL 27, 2021

Customer segmentation is the process of dividing customers into different groups based on common characteristics, such as demographics, behaviors, and affinity. This practice is particularly vital for businesses that rely on customer loyalty or repeat purchases, such as SaaS companies and eCommerce businesses.

Payment Methods 98

Payment Methods SaaS Payments Payments Outsourced Development 98

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. How can we do this in line with the payment system we use, like Stripe ? Changing the Quantity How do I manage plans and features for my SaaS? How do I manage plans and features for my SaaS?

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Payment Features Subscription Software Review Payments 97

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. There’s no single ‘good’ churn rate for SaaS businesses.

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Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. In addition, it affects cash flow.

SaaS Payments 52

SaaS Payments Payment Solutions Payment Features Subscription 52

Baremetrics

MAY 7, 2019

I was able to take that challenge off the table by consulting and severance, which enabled me to build the right product and business that became self-sustaining about a year later. The great thing about SaaS is that it’s a very cheap business to start. John Doherty of Credo. Are our incentives aligned?’ Equity Financing.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial. survey User Churn and Revenue Churn Quick Ratio. It’s a no-brainer.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Baremetrics

JULY 21, 2021

As a SaaS or subscription-based company, you want to keep a watchful eye on your monthly recurring revenue and net MRR. MRR as a SaaS metric is pretty straightforward , but there are some nuances that you'll want to take into consideration depending on your business model. Table of Contents. 1 What is MRR Growth Rate?

Benchmarks 98

Benchmarks SaaS Payments Payments Churn 98

Baremetrics

NOVEMBER 2, 2021

Customer lifetime value (CLV) is one of the main metrics SaaS companies track to monitor their profitability and growth. Connect Baremetrics to your payment processor, including Shopify and Stripe, and start seeing all of your revenue in a crystal-clear dashboard. It can also help you determine which products, service plans, etc.

Customer Lifetime Value 98

Customer Lifetime Value Payment Services Payments SaaS Payments 98

User Pilot

JULY 23, 2020

You’re signing up new users for your SaaS product every day. In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. Congratulations!

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

User Pilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Improve customer communication by training your customer service team. Leverage AI to improve your microcopies.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

How To Buy Saas

APRIL 5, 2024

In the age of digital transformation and fierce competition, e-commerce companies must optimize their business processes and improve efficiency. Benchmarking, or bounce rate averages industry, provides invaluable data that can help companies identify areas for improvement and implement best practices.

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Benchmarks Payment Methods Payment Services Payments 40

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

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SaaS Payments Payment Services Technical Review Payment Methods 59

ProfitWell

SEPTEMBER 24, 2019

Every SaaS company might be different—but almost every single one makes the same mistake that puts the company in jeopardy: it doesn't understand its pricing. Yet most SaaS companies don’t know what they’re worth to their customers or how best to communicate value. How is SaaS pricing different? Gain a competitive advantage.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

OPEXEngine

JANUARY 14, 2020

The typical SaaS company grows faster, loses more money, and has a higher valuations than product sale companies. Public SaaS Companies. -8%. High-growth SaaS companies are often unprofitable. However, many unprofitable SaaS companies are cash flow positive because of the upfront SaaS payments by B2B clients.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

User Pilot

JANUARY 15, 2021

You need to make sure they are SMART, quantitative and benchmarked. The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. How to do Product Analytics. Your KPIs are driven by your business goals.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Baremetrics

JUNE 17, 2021

Data Enrichment is the process of adding value to your already existing data by providing supplementary information and context. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free. Table of Contents.

Data 96

Data Scale Payment Methods Payment Solutions 96

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

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SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

AUGUST 5, 2021

Sales & Marketing, General & Admin, and Research & Development Total Expenses Ratio Managing Total Expenses. Salaries, web hosting fees, transportation, software subscriptions, equipment purchases, hardware repairs, advertising fees etc are just some of the types of costs that compose a SaaS company’s expenses.

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85