Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. The first goal is to share with you benchmarks. Our second topic, benchmarks around retention. Only 12 companies require payment info at the start of a trial. Logo retention.

Scale 254

Scale Sales Hiring SMB Payment Services 254

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Today, we’ll examine Tableau, the market leader for data visualization software.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

SaaStr

MARCH 28, 2025

Your suppliers might actually be your customers 30% of Bill.com’s core revenue comes from suppliers making payment choices, completely reframing their TAM calculations. For SMB SaaS, aim for 6 quarters of LTV:CAC, not 4 Ren adjusted the traditional benchmark because SMB customers stay longer than typically measured.

SMB 130

SMB Payments Payment Services SaaS Payments 130

Baremetrics

NOVEMBER 2, 2021

The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Table of Contents. What is a business metric?

Outsourced Development 98

Outsourced Development Payment Solutions Underperforming Technical Team Metrics 98

FastSpring

APRIL 1, 2021

Most software companies rely heavily on free trials for customer acquisition. In the following sections, I will give you a few conversion benchmarks and tell you a few ways to solve these challenges. Users can gain full access to the product or service for a limited time period without sharing any payment information upfront.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. Use benchmarks to monitor your performance to see how well each stage converts. The journey in SaaS encompasses numerous ‘micro-conversions’—pivotal actions a user undertakes from signup to final payment.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payments 105

User Pilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. As a win-win solution, create and organize self-help resources in an in-app knowledge base. Implement loyalty programs to encourage referrals and product engagement.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. We’re firm believers that every SaaS business needs a dunning solution. You also don’t want to do it manually and waste valuable time and money on an unscalable, untimely system.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Baremetrics

SEPTEMBER 9, 2021

When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. The reason is simple: revenue does not represent your company’s “true” return on investment. However, these two financial terms are sometimes misrepresented in the books.

Payments 103

Payments Revenue Payment Services SaaS Payments 103

The Angel VC

JUNE 13, 2014

In fact, according to this Bloomberg story , Uber's new valuation sets a record for investments into privately-held tech startups. The traditional taxi system works quite well in Germany, and I thought that the advantage of using an app to order a cab as opposed to making a quick call wasn't such a big deal.

Payment Solutions 104

Payment Solutions Marketplace as a Service Payment Services Payment Methods 104

User Pilot

FEBRUARY 22, 2024

Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. Use in-app messages to improve customer communication Anticipating needs ahead of time is the only way to offer proactive customer service. Personalize customer communications based on user expectations.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. This renewal is critical because it ensures customers can access the software without interruption.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

OPEXEngine

MAY 18, 2021

When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. . The T2D3 model assumes significant investment upfront, requiring at least 20-30x valuations for these unicorns just to pay the investors back.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning. Base Salary refers to an agreed-upon amount of payment an employee received as compensation for work rendered. Cold Email.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities. Certain software and services providers have the ability to do all 3; other times the roles are divided.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

Unbounce

AUGUST 7, 2024

He launched behavioural email in the UK, as well as launching new media attribution systems and is currently focused on improving websites through conversion rate optimization. It’s about following basic principles and most importantly setting up the benchmarks correctly from the start. You should invest in the right tools.

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. For example, if you position your product as an enterprise solution with a premium price tag, your sales team might have to do a bit more legwork to acquire customers, which increases the acquisition costs.

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. By analyzing this ratio, SaaS companies can determine how well their revenue-driving investments (in sales, marketing, and customer retention) are translating into actual revenue growth.

SaaS Payments 88

SaaS Payments Payments Payment Services Payment Solutions 88

Baremetrics

JUNE 17, 2021

For example, suppose your app displays a username or a unique identification number with enriched data. It will also make it easy for you to track every charge, failed payment, and transaction history of your customers. It offers customer-rich profiles which track your customers and knows all of their in-app behaviour.

Data 96

Data Scale Payment Methods Payment Solutions 96

Baremetrics

AUGUST 5, 2021

Salaries, web hosting fees, transportation, software subscriptions, equipment purchases, hardware repairs, advertising fees etc are just some of the types of costs that compose a SaaS company’s expenses. Non-recurring expenses are unpredictable, yet often inevitable expenses, such as unscheduled system maintenance and surplus phone charges.

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85

User Pilot

MARCH 9, 2023

Proactively reach out to dissatisfied customers with personalized solutions. If your product doesn’t help them reach their end goals, they’ll stop investing their time and money in it. To benchmark the customer attrition rate, you should check out businesses that have similar annualized contract values as your company.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

ProfitWell

FEBRUARY 26, 2020

What is retention software? Retention software is software that focuses on optimizing user retention and reducing churn. 3 Best Retention Software Tools. As mentioned before, without a good retention system in place, you will not grow. And you only recover three out of 10 customers whose payments fail.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

JANUARY 27, 2023

In contrast, freemium requires no payments whatsoever but offers limited functionality. Track user behavior data to identify friction and help users reach activation stages with in-app guidance. SaaS free trial conversion rates benchmarks Which of these models gives the best conversion rates ? Demo data solves the problem.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

User Pilot

APRIL 29, 2024

A proper SaaS renewal management system tracks user behavior to identify customers at risk of churning. This high benchmark, as noted by industry insights from Mosaic , reflects a company’s ability to deliver continuous value and meet its customers’ evolving needs. Use interactive walkthroughs for in-app guidance to remove friction.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Baremetrics

MAY 7, 2019

More recently, the concept of “fund-strapping,” aka taking outside investment or external funding options with the intention of not having to raise any more funding again, has become another viable option for businesses. Build your startup in a way that you don’t need investment. The primary investment is usually time.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Baremetrics

AUGUST 17, 2020

Baremetrics Baremetrics is a SaaS analytics tool that pulls in data from your payment provider (like Stripe, Recurly and Chargebee to name a few). Mixpanel Mixpanel is a product analytics tool you can use to analyze how people engage with your software. Try Google Analytics. What questions can you answer with Mixpanel?

Payment Methods 124

Payment Methods Business SaaS Payment Solutions 124

User Pilot

NOVEMBER 28, 2023

For marketing and sales teams, it’s an essential metric to understand how many customers you’re generating from your investments—making it a metric that’s closely tied to profitability. As a benchmark, note that the average CAC in SaaS is $702, although it varies drastically based on the industry and business model.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success. There is no specific benchmark for defining a good free trial conversion rate for SaaS products.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. For example, a 1:1 capital efficiency ratio means you’re earning one dollar for every dollar you invest into company growth. Capital efficiency is the ratio between spend and growth.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Chart Mogul

JULY 30, 2024

Find everything involved with SaaS funding, from the types of funding to navigating the investment process (with first-hand lessons and insight from SaaS VCs). Typically, angel investors are people who have found business success before or are looking for business investments as a side venture. Angel networks are popular, too.

SaaS Payments 52

SaaS Payments Investment Payment Methods Payments 52

All that Saas

MAY 1, 2021

Influencer marketing platforms are a great solution to engage with your audience in the right way. With a handful number of useful tools, the software helps you connect with the right influencers for your brand. The software not only helps promote your brand locally but also on an international level. dollars in 2018.

Payments 52

Payments Payment Methods Payment Solutions Payment Services 52