Tom Tunguz

MARCH 18, 2019

Let’s first look at one of the key SaaS metrics: the dollar attention. Comparing the metrics to other world-class companies, we can see that PagerDuty’s metrics are clearly the top decile, and represent another fantastic software IPO. The average customer is worth about $10,000.

Metrics 222

Metrics Benchmarks Software Review Engineering 222

Clouded Judgement

AUGUST 25, 2023

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. ” Benchmark Data The data shown below depicts how the Klaviyo data compares to the operating metrics of current public SaaS businesses.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

DECEMBER 20, 2024

Rep retention and ramp time metrics Manager participation in call reviews and coaching Team performance benchmarks across ACV, product mix, and sales cycles Forecast accuracy “I’ll take a manager who consistently gets more reps above 100% over one crushing their number with just two top performers,” Michelle noted.

Sales Hiring 263

Sales Hiring Scale Underperforming Technical Team Sales 263

SaaStr

FEBRUARY 25, 2025

Sessions typically focus on real metrics, strategies, and lessons learned, not theoretical concepts. Benchmark Data and Performance Metrics SaaStr sessions typically feature transparent sharing of key metrics and benchmarks that are otherwise difficult to access. Get out of the home office. Pull together the team.

Sales Recruiting 195

Sales Recruiting Scale CTO Hire Sales Hiring 195

Tom Tunguz

JUNE 26, 2022

But revenue growth is more sensitive to market swings, the company discloses fewer operating metrics, and their token offers fewer rights than COIN stock. Uniswap grows MTUs faster, likely generates significantly more profit, and has fallen less. If an investor values profit margin over dividend rights, then yes.

Benchmarks 310

Benchmarks Headcount Government Business Model 310

User Pilot

NOVEMBER 29, 2024

Dan, a Stanford-trained engineer with experience guiding companies like Intuit, understands how to optimize your product metrics for growth by focusing on retention and building a product users truly value. Understanding the product metrics Let’s have two products – A and B. The key is to go beyond surface-level metrics.

Metrics 105

Metrics Scale Acquisition Retention 105

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. In the report, we look into 6 metrics: New user activation rate.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

SaaStr

APRIL 6, 2025

Celebrations are shifting from contract signatures to consumption metrics – Their team is evolving beyond celebrating closed deals to automated alerts for customer usage milestones, fundamentally changing what success looks like. “Too many metrics meant no clear priorities.”

Scale 207

Scale Sales Hiring Sales Outsourced Development 207

SaaStr

MAY 21, 2025

For context, the Rule of 40 is a benchmark for SaaS companies that adds revenue growth rate and profit margin, with 40% considered healthy. With 39% revenue growth and 44% adjusted operating margin, Palantir is doubling the benchmark threshold. [link] — Akshay Krishnaswamy (@hyperindexed) May 5, 2025 5 Interesting Learnings: 1.

Artificial Intelligence 147

Artificial Intelligence Government AI Benchmarks 147

Tom Tunguz

AUGUST 26, 2019

To put the company’s stellar trajectory in context, I’ve plotted its metrics relative to two other incredible monitoring companies: NewRelic (NEWR) and AppDynamics (APPD). This is a measure of turning investment dollars into revenue, a sort of return on equity metric. Look at that beautiful curve! as of this morning.

Metrics 189

Metrics Benchmarks Scale User Experience 189

SaaStr

APRIL 15, 2025

Focus on the right metrics : Be transparent about your key metrics rather than relying on vanity numbers. Run an intentional process : Be strategic about your fundraising approach rather than scattershot or overly compressed. Allow time to build relationships with potential investors.

Technical Review 162

Technical Review Venture Capital Outsourced Development ChatGPT 162

User Pilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? We also show you how you can improve the key success metrics for your MarTech SaaS. How to do it?

Benchmarks 102

Benchmarks Metrics Onboarding Retention 102

SaaStr

MARCH 24, 2021

In his highly informative session, Tomasz Tunguz, the Managing Director at Redpoint Ventures, shares the essential benchmarks you need to track your company’s valuation and where to look to make improvements. The Five Metrics to Help Increase Your Value. # Revenue Design: Valuing a Software Company. 1 Revenue Growth. Key Takeaways.

Metrics 278

Metrics Banking Benchmarks Investment 278

Practical Advice on SaaS marketing

JULY 1, 2020

An ERP vendor can see average inventory levels or key financial metrics. Benchmarks are useful Of course, SaaS vendors need to be very careful to share only aggregate data. Benchmarks are useful Of course, SaaS vendors need to be very careful to share only aggregate data. That information is valuable.

Benchmarks 161

Benchmarks SaaS Cloud Metrics 161

User Pilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

Tom Tunguz

JUNE 25, 2020

It contains data on go to market team structure, performance by sales function, marketing spend benchmarks, and customer success priorities. We’ve endeavored to include as much data as possible to help companies benchmark themselves relative to others. Just pick a metric. The presentation is embedded below.

Headcount 364

Headcount Scale Benchmarks Retention 364

Tom Tunguz

NOVEMBER 3, 2021

Before, most investors used forward ARR multiples to value companies, but recently, the 100x multiple seems to be a benchmark for SaaS companies raising rounds. Second, the correlation between the two metrics and revenue growth is identical at about 36%. I wonder if it’s the right metric long term.

Benchmarks 362

Benchmarks Startup Metrics Enterprise 362

Kellblog

JULY 29, 2021

The purpose of this post is to embed the video recording of my recent appearance on Monday Night Metrics with Ray Rike of RevOps^2 and Ben Murray , also known by the sobriquet, The SaaS CFO. Here’s the video: Thanks to Ray and Ben for having me!

Benchmarks 136

Benchmarks B2B Metrics SaaS 136

Intercom, Inc.

DECEMBER 8, 2020

This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. But with so much data to consider, how can you define the help desk metrics that matter for your team? What are help desk metrics? Help desk metrics vs. KPIs. Ticket volume or total conversations.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

JULY 19, 2024

Not sure what metrics you should use? One way to measure your Martech product success is by using benchmarks to compare its performance to similar products. One way to measure your Martech product success is by using benchmarks to compare its performance to similar products. SaaS Product Success Metrics Report 2024.

Benchmarks 105

Benchmarks Metrics Scale Customer Lifetime Value 105

Clouded Judgement

JUNE 19, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., This metric is more self-explanatory, so I won’t go into detail.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

MARCH 12, 2025

“Marketing is fluffy and unmeasurable” – Unlike sales, which has clear metrics like quota attainment, founders often believe marketing can’t be measured. Instead, focus on two key metrics: Pipeline coverage – Do we have a chance to hit our numbers? Actual sales – Did we hit our targets?

Sales Hiring 207

Sales Hiring Marketing Technical Review Underperforming Technical Team 207

User Pilot

JULY 14, 2024

That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. Companies analyzed in the Product Metrics Benchmark Report by industry. Activation has an impact on other product metrics , including revenue. Userpilot’s SaaS Product Metrics Benchmark Report 2024.

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. The SaaS “Rule of 40” has gained popularity due to its simplicity, requiring only two common financial metrics to be added together. Ultimately, the “Rule of 40” is ONLY a metric.

SaaS 321

SaaS Technical Review Benchmarks Azure 321

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. See slide 13 of this presentation. [3]

Metrics 144

Metrics SaaS Benchmarks Churn 144

User Pilot

JUNE 16, 2024

Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. Want to improve your key product metrics with Userpilot? It looks into 6 key metrics: User Activation Rate. Book the demo!

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

Buffer Resources

OCTOBER 2, 2024

Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours. You can filter for views per hour (VPH), publishing date, views, and performance metrics.

Social Media 116

Social Media AI Search Benchmarks Software Review 116

Tom Tunguz

APRIL 14, 2020

The data is insightful both as a tool for benchmarking your own company and also to understand the mentality of sales leaders in this challenging time. If you are a revenue leader or a CEO, these metrics may help you get a better grasp on what happening in the market and what changes you might make to your business.

Sales Hiring 334

Sales Hiring Sales Forecasting Travel 334

Kellblog

MAY 24, 2022

I have to say it was a combination of luck and foresight that I started talking with Allan Wille and Lauren Thibodeau about capital efficiency as a potential topic for their Metric Stack podcast many months ago. Using my formula (= 1/CCS) for aggregate burn, here are some benchmarks. < < 1 is amazing (i.e., 1-2 is good (i.e.,

Metrics 127

Metrics Venture Capital Benchmarks Finance 127

User Pilot

JULY 21, 2024

These are the key questions we explore in the article based on our recent Product Metrics Benchmark Report 2024 which investigates company performance in 6 different metrics across 7+ industries. Companies analyzed in the SaaS Product Metrics Benchmark Report 2024 by industry. Book the demo!

Benchmarks 105

Benchmarks Onboarding Healthcare Metrics 105

User Pilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. Customer activation rate is crucial for SaaS companies as it impacts all other success metrics, like revenue. Activation rate benchmarks for various industries in 2024 range from 54.8% User activation rate benchmarks in 2024.

Benchmarks 105

Benchmarks SaaS Social Media Onboarding 105

Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. Growth endurance (also known as growth retention or growth persistence) as an increasingly popular metric. I love that quote.)

Metrics 130

Metrics Benchmarks Social Media Retention 130

User Pilot

JULY 14, 2024

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Check out our Product Metrics Benchmark Report 2024. respectively). Book the demo!

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

User Pilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. But how does your business fare against these product metrics benchmarks? Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. Companies analyzed. What is NPS?

Benchmarks 105

Benchmarks Healthcare Technical Review Scale 105

SaaStr

JANUARY 26, 2024

One metric I wanted to highlight. A related post here: Dear SaaStr: What’s a Good Benchmark for B2B Sales Cycles? So Vendr has their latest SaaS Buyer Report out here. There’s plenty of good data in there and it’s worth a read. And look, average sales cycles are almost meaningless. Bigger deals take longer.

SaaS 306

SaaS Benchmarks B2B Metrics 306

User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Check our product metrics benchmark report. Average month-1 retention statistics for different segments.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105