User Pilot

OCTOBER 30, 2023

Looking for a good onboarding automation tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for onboarding automation on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52

SaaStr

SEPTEMBER 19, 2023

This is where traditional SaaS methods like subscription pricing only, driving growth through headcount only, or a pure sales GTM strategy only live. Notion Capital came up with a benchmark for the days when you’re below $20M ARR. The takeaway: It’s worth letting go of the belief that subscription-based pricing models are the only way.

Business Model 249

Business Model SaaS Payments Payments Headcount 249

User Pilot

DECEMBER 15, 2023

Looking for a good onboarding checklists tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for onboarding checklists on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in! ’ moment faster.

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Here are some strategies to reduce churn and improve retention: Use secondary onboarding to guide existing customers and remove friction for them when interacting with new features. Secondary onboarding to aid users.

Churn 74

Churn Retention Benchmarks Customer Lifetime Value 74

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Reminder: in SaaS, a cohort is a group of customers that start their first subscription in the same month and year. So, your customer retention is calculated by dividing 300 by 400. Your customer retention is 75%.

Retention 90

Retention Metrics Benchmarks Scale 90

User Pilot

OCTOBER 30, 2023

Looking for a good new customer onboarding tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

User Pilot

FEBRUARY 26, 2024

Looking for an effective new customer onboarding tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your new customer onboarding needs. Let’s get started!

Onboarding 52

Onboarding Software Review Pricing Systems Review 52

User Pilot

DECEMBER 15, 2023

Looking for a good onboarding automation tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for onboarding automation on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Onboarding 52

Onboarding Software Review Technical Review Mobile 52

User Pilot

SEPTEMBER 22, 2023

Looking for an effective onboarding automation tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your onboarding automation needs. Looking for A Better Alternative for onboarding automation?

Software Review 52

Software Review Onboarding Technical Review Systems Review 52

User Pilot

DECEMBER 12, 2023

Looking for a good new customer onboarding tool and wondering which one of Pendo, Appcues, and Stonly is the best option for your SaaS company? There are plenty of tools for new customer onboarding on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Onboarding 52

Onboarding Software Review Technical Review Mobile 52

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. This is where customer onboarding comes into play.

Onboarding 132

Onboarding SaaS Technical Review Churn 132

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. Typically, the benchmark LTV:CAC ratio is 3:1. Churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

OPEXEngine

JULY 14, 2020

SaaS customer onboarding is so critical—it’s really where the customer relationship is won or lost. How you onboard your customers is specific to your contract value, subscription length, product complexity, and target market. Before you can define your onboarding cadence, you need to define what on-boarding is.

Onboarding 52

Onboarding SaaS Customer Success Software Review 52

BrightBack

NOVEMBER 4, 2021

One reason for this is the lack of purpose-built tooling and performance benchmarks to guide the way to better subscriber retention. The Subscription landscape is a-changing. In fact, Gartner predicts that by 2023, 75% of D2C brands will offer subscription services , but only 20% will succeed in increasing customer retention.

Retention 52

Retention Subscription Payment Features Benchmarks 52

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Poor onboarding. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Monthly recurring revenue. Bad customer service. Price increases.

Churn 78

Churn Payments SaaS Payments Payment Solutions 78

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Overcoming these challenges starts with employee onboarding.

Benchmarks 41

Benchmarks Scale Underperforming Technical Team SaaS 41

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. This is highlighted by the fact that the onboarding process is when 50% of the churn happens. The subscription model has become the majority in the B2B SaaS industry. The Golden Benchmark in Customer Success.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

MAY 17, 2024

There is no universally accepted customer effort score benchmark. It’s best to set up customer effort score surveys after interactions leading to conversion , interactions with the customer support team , onboarding completion , and subscription renewal or cancelation. ” Example of an onboarding survey.

Scale 52

Scale Benchmarks Payment Features Subscription 52

User Pilot

OCTOBER 15, 2023

Use benchmarks to monitor your performance to see how well each stage converts. SaaS conversion rate benchmarks Having benchmarks gives you a point of reference to gauge your performance relative to industry standards. The industry benchmark for this metric sits at 8.5%. The average benchmark for this conversion is 4%.

SaaS Payments 88

SaaS Payments Payment Methods Payment Solutions Payments 88

CustomerSuccessBox

APRIL 7, 2022

The churn is taken care of when the onboarding success is on track. At the onboarding stage, there is a need to deliver value. You know that your business deals with the subscription economy right? The benchmark of Net Retention Rate. You know in a business churns don’t leave you behind? That is important to track.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

ChurnZero

SEPTEMBER 8, 2022

Training is integral to the Customer Success practice, as the TSIA quick poll, “ The Customer Success and Education Services Handshake ” found: Nearly 74% of respondents said that Customer Success introduces training during the customer onboarding process as a common practice. Accelerate customer onboarding.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

BetterCloud

APRIL 2, 2024

A centralized dashboard provides a complete picture of all of your applications and software subscriptions to empower your team to identify underutilized subscriptions and optimize costs effectively. Benchmarking : Determine how best to utilize your tech stack with key benchmarking insights with others in your industry.

Technical Review 52

Technical Review Software Review SaaS Benchmarks 52

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others. Onboarding.

Scale 95

Scale Underperforming Technical Team Benchmarks Onboarding 95

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. Or maybe the onboarding process is too complicated. In the following sections, I will give you a few conversion benchmarks and tell you a few ways to solve these challenges. Inefficient or broken onboarding experience.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Methods Strategy 95

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. Guiding customers through onboarding.

B2B 119

B2B Payment Methods Payments SaaS Payments 119

User Pilot

OCTOBER 18, 2023

A few tactics that help you shorten the CAC payback period include: Personalize onboarding experiences for new customers by using data you collect from welcome surveys. Using Userpilot, you can deliver personalized onboarding, identify opportunities for improvement, etc., A/B testing to see what change helps you boost conversion rates.

Customer Lifetime Value 91

Customer Lifetime Value Acquisition Retention Churn 91

User Pilot

SEPTEMBER 4, 2024

Set benchmarks and targets using industry standards. This actionable metric shows the percentage of trial users who convert to paid subscriptions. It provides insights into the effectiveness of your onboarding process and the attractiveness of your product value proposition. Gather data from various sources (e.g.,

Product Marketing 84

Product Marketing Metrics Customer Lifetime Value Marketing 84

User Pilot

NOVEMBER 24, 2023

Some impressive functionalities offered by this tool to help you achieve your goals include user onboarding, in-app support, user segmentation, in-app resource center, in-app surveys, and NPS surveys. The Product Tours add-on contains features that aid onboarding, adoption, and feature discovery. What is Intercom used for?

Software Review 52

Software Review AI Search Onboarding Payment Features 52

User Pilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Intercom debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Intercom compare when it comes to user onboarding and other common use cases. Let’s get into it!

Software Review 52

Software Review SaaS Onboarding Benchmarks 52

User Pilot

AUGUST 8, 2024

Product goals : Your product goals are specific, measurable objectives and benchmarks for your product to achieve. It combines user onboarding, product analytics, and user feedback features into one comprehensive product, whereas most products focus on only one of these layers.

Strategy 90

Strategy SaaS Customer Lifetime Value Development 90

Totango

JUNE 24, 2022

Success outcomes can be standardized for every customer journey phase, including freemium upgrades, onboarding , adoption , renewal , expansion , and brand advocacy. SaaS success outcomes can be defined in terms of measurable digital benchmarks. Onboarding of new customers. Renewal of product subscription.

Customer Success 106

Customer Success SaaS Technical Review B2C 106

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. This is where customer onboarding comes into play.

Onboarding 52

Onboarding SaaS Technical Review Churn 52

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others. Onboarding.

Scale 74

Scale Underperforming Technical Team Benchmarks Onboarding 74

FastSpring

SEPTEMBER 16, 2022

Whether you’re a SaaS marketer trying to improve your SEO by region, a people and culture director concerned with international onboarding and in-person meetups, or a SaaS founder looking for tips on selling into specific countries, having easy access to the people that an international community provides makes “going global” a lot easier.

SaaS Payments 128

SaaS Payments Payment Solutions Merchant Services Software Review 128

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys.

Payments 52

Payments Payment Solutions SaaS Payments Payment Methods 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Methods 52