User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Company size : Smaller companies ($1M-$10M revenue) tend to have higher retention rates (around 47.9%

Benchmarks 97

Benchmarks Retention Healthcare Scale 97

User Pilot

JULY 14, 2024

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies with annual revenue of $5-10M had the best results (30.4%) and the adoption rates decreased once companies passed $10M.

Benchmarks 91

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 91

User Pilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. Customer activation rate is crucial for SaaS companies as it impacts all other success metrics, like revenue. Activation rate benchmarks for various industries in 2024 range from 54.8% User activation rate benchmarks in 2024. Curious why?

Benchmarks 92

Benchmarks SaaS Social Media Onboarding 92

User Pilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Benchmarks 78

Benchmarks Product Marketing Metrics Marketing 78

User Pilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. But how does your business fare against these product metrics benchmarks? Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. You can download our product metrics benchmarks here.

Benchmarks 88

Benchmarks Healthcare Technical Review Scale 88

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Cobloom

JULY 15, 2024

Today, I'm taking a look at the Quick Ratio: a quick and effective way to measure the health of your revenue growth. Fast growth isn't always the same as healthy growth: but how can you tell if your startup has overstretched? And how can you tell if you're growing in a smart, sustainable way?

Benchmarks 52

Benchmarks Revenue Startup 52

Tom Tunguz

NOVEMBER 18, 2021

Revenue, $M. Revenue Growth. -. in revenue in fiscal year 2020, to $432m in the first three quarters of fiscal 2022. Atop these sensors, Samsara software executes workflows, provides drivers with apps, monitors equipment, and provides managers and executives visibility into the operations of a site. Gross Margin.

CTO Hire 352

CTO Hire CTO Coach Benchmarks Scale 352

Tom Tunguz

JUNE 26, 2022

The market values COIN, Coinbase’s stock, and UNI, Uniswap’s token at about 3x trailing 12-month revenues. As the market has corrected, so have the trailing 12-month revenues (TTM)/Market Cap multiples. Coinbase and Uniswap generate billions in revenue. Coinbase’s trailing revenue in Q1 2022 approached $7.5b

Benchmarks 263

Benchmarks Headcount Government Business Model 263

USIO

MAY 14, 2024

A good revenue share agreement with a payments service provider depends on various factors including your software platform’s volume of transactions, the average transaction size, industry standards, and the services provided by the payment provider. Higher-value transactions might result in a lower percentage share.

Payments 130

Payments Payment Services Merchant Services Payment Solutions 130

Baremetrics

AUGUST 20, 2021

We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing. Where does the benchmark data come from? Table of Contents.

Benchmarks 97

Benchmarks Subscription Payment Features Churn 97

Sales Hacker

JULY 2, 2024

What to expect: Cold call activity and conversion benchmarks (connect rates, set rates, show rates). A sneak peak into Armand and Nick’s new book, “Cold Calling Sucks (And That’s Why It Works)” The post The Cold Calling Playbook for Revenue Leaders and Practitioners appeared first on GTMnow.

Revenue 95

Revenue Benchmarks Sales 95

Zuora

MAY 21, 2024

Revenue Operations leaders have been tracking KPIs (Key Performance Indicators) like “ARR”, “MRR”, and “Churn Rate” since the early aughts when SaaS models first started gaining steam amongst software companies. They can’t answer deeper […] The post Beyond KPIs: Benchmarks that Empower Modern Businesses appeared first on Zuora.

Benchmarks 52

Benchmarks Business Churn Trends 52

Zuora

JUNE 7, 2024

In theory, massive volumes of data points to classify, categorize, study, analyze, and chart should provide Revenue Operations professionals with a plethora of insights that could be used to make better decisions for their customers and company.

Benchmarks 52

Benchmarks Data Revenue 52

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. Over the past two years, we’ve shared insights on this data through the SaaS Retention Report , SaaS Growth Report and flagship SaaS Benchmarks Report. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Clouded Judgement

JUNE 19, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. The charts below show the change in quarterly revenue YoY (so Q1 ‘24 rev - Q1 ‘23 rev) going back to 2017. Beating consensus revenue estimates is the first aspect of a successful quarter.

Cloud 315

Cloud GCP(Google Cloud Platform) Software Azure 315

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it. In the SaaS industry, the NPS benchmark is around 40. What is customer satisfaction benchmarking?

Benchmarks 87

Benchmarks SaaS Retention Metrics 87

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Median NDR which is surprisingly invariant across size.

Benchmarks 109

Benchmarks Retention Subscription Payment Features 109

Baremetrics

SEPTEMBER 9, 2021

When discussing the financial metrics for a SaaS company, revenue vs. profit is among the most common comparisons encountered. When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. What is revenue? What is revenue?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

Totango

JULY 17, 2024

“Success is revenue. You get success right; your revenue is coming.” – Charlie Sonnenberg, VP Sales, Totango + Catalyst Customer-led growth is the only way to protect and sustain revenue growth. Once you have that foundation, you can determine the metrics or proxy metrics to measure and benchmark. Bold statement?

Revenue 97

Revenue Sales AI Customer Success 97

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. Customer Success benchmark: headcount How many people should be on a Customer Success team? However, we are using common benchmarks of one CSM per $1M in revenue, or one CSM per $2M in revenue for companies with mature or scaled Customer Success departments to assess team size.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Tom Tunguz

SEPTEMBER 1, 2021

Revenue, $M. Revenue Growth. -. Amplitude’s revenue growth rate is in the top quartile for modern software companies at 49%. The company spent $47m in 2019 on sales and marketing, and $52m in 2020, an increase of $3m or 6%, while growing revenues 49%. Gross Margin. Sales Efficiency. -. Net Income Margin.

Metrics 241

Metrics Benchmarks PayPal Enterprise 241

Chart Mogul

MARCH 1, 2023

Companies are a lot more similar at a particular average revenue per month (ARPA) band than you’d expect, especially in terms of retention. See chapter 2 in the report to learn more about net retention benchmarks. When benchmarking, always keep the stage of your business in mind. In contrast, 41.1%

Benchmarks 98

Benchmarks Retention B2C Business 98

SaaStr

MAY 23, 2024

So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. More on that here: But top quartile is still a great benchmark to compare and learn from your peers: From $1m-$5m ARR, top quartile startups are growing 100% still.

Startup 289

Startup Benchmarks B2B Pricing 289

Chart Mogul

JULY 6, 2023

We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn? If you want, you can learn more about churn basics and benchmarks on our blog.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Tom Tunguz

OCTOBER 15, 2014

In the past, we have benchmarked the revenue per employee of large publicly traded SaaS companies and determined that the average is about $200k of revenue per person. But, that analysis examined revenue per employee that only one point in time. It’s the fastest revenue per employee growth, recording 18.6%

Benchmarks 100

Benchmarks Revenue Scale Metrics 100

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. We share all our learnings and benchmarks in the full report. 54% in 2021).

Benchmarks 52

Benchmarks SaaS PayPal B2C 52

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. Q2 Revenue Relative to Consensus Estimates Now let’s dive in to the financial results of Q2 starting with revenue. Beating consensus revenue estimates is the first aspect of a successful quarter.

Cloud 164

Cloud Software Benchmarks Retention 164

Tom Tunguz

OCTOBER 28, 2017

Normally, accounting changes are not that interesting, but ASC 606 will change several of the key attributes and benchmarks SaaS startups use. The two most important changes are changes to revenue and profitability. Today, all software revenue is recognized ratably over the contract period. in new hosted recurring revenue).

Revenue 220

Revenue Benchmarks SaaS Finance 220

Tom Tunguz

DECEMBER 16, 2013

One way of measuring the efficiency of a company’s revenue model is to benchmark revenue per employee. Google and Facebook, the two most efficient companies, generate $1M per revenue per employee per year. Revenue per employee isn’t a leading indicator of success, but a lagging one.

Benchmarks 100

Benchmarks Revenue Scale Sales Hiring 100

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. So, our general rule of thumb is if burn is 50% or less of revenue, we can probably make it work.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

Sales Hacker

OCTOBER 19, 2022

Revenue performance is the focus of the entire sales org. Yet questions still arise around the data being used to inform the strategy that will drive revenue performance… i.e. How do I benchmark my team? You’ll learn: How to benchmark the skills that make up your top performers across different go-to-market roles.

Revenue 86

Revenue Benchmarks Data Strategy 86

The SaaS CFO

OCTOBER 12, 2021

The top half contains revenue, COGS departments and our gross profit. The post How to Benchmark Your OpEx Profile appeared first on The SaaS CFO. When I review a SaaS P&L for the first time, I take a high-level approach to understand the financial health of the business. The bottom half contains our operating expenses […].

Benchmarks 73

Benchmarks Revenue SaaS Headcount 73

How To Buy Saas

APRIL 5, 2024

Benchmarking, or bounce rate averages industry, provides invaluable data that can help companies identify areas for improvement and implement best practices. Benefits of Benchmarking Bounce Rates Benchmarking failure rates in the e-commerce industry offer many benefits.

Benchmarks 40

Benchmarks Payment Methods Payment Services Payments 40