FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

User Pilot

AUGUST 30, 2024

In this guide, we’ll walk you through the key steps to conduct a comprehensive competitive analysis in SaaS, giving you the tools to turn market knowledge into a strategic advantage. Set benchmarks for success : Analyzing your competitors’ performance allows you to establish realistic benchmarks for your own success.

Underperforming Technical Team 105

Underperforming Technical Team SaaS Benchmarks Scale 105

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. First, we’ll discuss what customer loyalty is.

B2B 114

B2B B2C Underperforming Technical Team Business 114

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

Intercom, Inc.

OCTOBER 26, 2018

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020. So, what is SaaS accounting, and how will it affect your business? The Problem with Spreadsheets for SaaS Accounting . The result?

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. What Is Considered Good NPS Score, and What Is a Bad NPS Score?

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 134

Underperforming Technical Team Communication Development Benchmarks 134

Kellblog

MAY 10, 2020

I’m a SaaS metrics nut and I go to a lot of SaaS board meetings, so I’m constantly thinking about (among other things) how to produce a minimal set of metrics that holistically describe a SaaS company. Slide 1: The Good, The Bad, and the Ugly. What do I mean by context? and 42% respectively.

Metrics 98

Metrics Sales Hiring Software Review Underperforming Technical Team 98

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

OpenView Labs

MARCH 8, 2021

And that’s exactly why we’ve put together this list of the best resources around SaaS and B2B sales. What Interviewing 600+ Sales Reps Taught Me About Team Building. 14 SaaS Leaders Share Their Favorite Interview Questions. 14 SaaS Leaders Share Their Favorite Interview Questions. What’s your biggest weakness?

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Strategy 98

Strategy Software Review SaaS Customer Lifetime Value 98

Chart Mogul

OCTOBER 3, 2019

Every team has their own slightly different way of calculating the cost of customer acquisition. Generally, if any part of your team is working on an activity that’s touching on acquiring customers all their expenses should be included in the calculation — salaries, rent, and so on. Why CAC is so important for SaaS businesses.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

Sales Hacker

MARCH 3, 2021

Salespeople create relationships, but it has traditionally been up to the customer success or account management team to nurture them. However, both teams must be aligned every step of the way, with one common goal in sight: delivering the best possible customer experience. Team effort. What is the handoff process?

Underperforming Technical Team 102

Underperforming Technical Team SaaS Onboarding Customer Success 102

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? What is product adoption in SaaS? Product adoption rate is one of the most crucial metrics for all SaaS companies. Product adoption rate benchmarks in SaaS. So let’s look at how you can boost product adoption and drive growth.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS? In SaaS, feature adoption takes place when customers get introduced to a new feature and start using it frequently to meet their goals.

Metrics 97

Metrics Underperforming Technical Team Strategy Onboarding 97

User Pilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. SaaS teams use various insight types, ranging from quantitative metrics to qualitative feedback, covering aspects like awareness, purchasing behavior, and product usage.

Social Media 105

Social Media Underperforming Technical Team Market Research Data Analysis 105

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Neil Patel

SEPTEMBER 28, 2020

You’re running a SaaS business, focus your attention on reducing churn and increasing MRR. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. What are your current benchmarks? Here are a few examples. What are your goals and objectives for your business overall?

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. More than 500 SaaS companies participated in this year’s survey, which covered topics like financial performance, product led growth adoption, founder priorities and much more. But benchmarks alone are not enough.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Unbounce

SEPTEMBER 15, 2020

My guinea pigs for this experiment would be two recent campaigns our marketing team had worked on: the ecommerce lookbook and the SaaS optimization guide. The team had created both of these ebook download pages in Unbounce, but we hadn’t been able to return to them and optimize very much in the months since we published.

AI 145

AI Artificial Intelligence Machine Learning Underperforming Technical Team 145

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. Now that you know how important customer engagement is to a SaaS product’s success, how do you measure it? It helps you understand what your customers value most and guides your product development efforts and in-app onboarding process.

Engagement 98

Engagement Metrics Scale SaaS 98

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Customer Core —to maintain and develop customer relationships.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. This is the main question the article answers. Let's dive right in.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

Baremetrics

OCTOBER 9, 2021

It’s a simple reality that a proportion of customers who sign up to your SaaS should never have done so in the first place. But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? Some clients are destined to churn. This is not a failure on your part.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaSOptics

AUGUST 11, 2022

Seasoned industry vets may know what their next move should be, but navigating a changing market (especially one in a downturn) is an obstacle for any SaaS founder. In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS.

Scale 97

Scale Scaling Technical Review Venture Capital 97

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

User Pilot

FEBRUARY 28, 2023

After receiving the NPS data, product marketers should factor in performance trends, next focus topics, benchmarking, and segmentation. SaaS business models depend on repeat subscriptions, making it crucial for companies to retain as many customers as possible. Why do you need an NPS dashboard? NPS bar chart.

Underperforming Technical Team 98

Underperforming Technical Team Benchmarks Trends Cloud 98

FastSpring

JANUARY 31, 2023

FastSpring handles everything from maintaining high authorization rates to paying end-of-year consumption taxes for SaaS companies. Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Like FastSpring, Paddle is an MoR.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

ProfitWell

SEPTEMBER 24, 2019

Every SaaS company might be different—but almost every single one makes the same mistake that puts the company in jeopardy: it doesn't understand its pricing. Yet most SaaS companies don’t know what they’re worth to their customers or how best to communicate value. How is SaaS pricing different? Gain a competitive advantage.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings.

Strategy 90

Strategy Technical Review Business Innovation 90