Neil Patel

OCTOBER 5, 2020

Understand where your reputation is strong or weak: Your reputation management campaigns should start with benchmarks. They’ll point out obvious but missed details; if your reviews are positive but your customer service is poor, it’ll eventually catch up with you. Who should receive these reports?

Consulting 134

Consulting Underperforming Technical Team Management Sales Hiring 134

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. The company operates in the Application Performance Management category, which New Relic calls Software Analytics.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. Startup founders are seeing hiring become their day jobs .

Sales Hiring 82

Sales Hiring Sales Recruiting Startup Scale 82

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Sales enablement is a rapidly emerging, but immature function. Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Defining sales enablement How we define sales enablement matters.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. Never believe that doubting yourself is a bad thing. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. What is one a-ha moment you’ve had in your sales career? Anything less is failure.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Hire a consultant, hands down. In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. And hiring a consultant will make sure you‘re taking advantage of everything that’s out there and reaping the profits.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

Valuize Consulting

DECEMBER 7, 2021

Stephen is a Customer Success Executive in the SaaS industry, specializing in customer renewals and relationships, with 20+ years of organizational development experience. When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team. leverage Training & Development.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

MARCH 27, 2020

When I first wrote this for OpenView, we were in a place where unemployment was at an all-time low and hiring was top of mind. Whether your company has paused hiring, is still hiring or will be in the future, having the right people for your business and stage will always be a priority.

Sales Hiring 52

Sales Hiring Enterprise Underperforming Technical Team Scale 52

SaaSHolic

JULY 31, 2023

” Bookkeeping, planning, and modeling are skills and activities that someone in the founding team should perform at a good-enough level. Accounting and payroll should definitely be outsourced. It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.),

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Intercom, Inc.

SEPTEMBER 9, 2022

While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention. ML teams tend to invest a fair share of resources in research that never ships. I think this is important for product teams for two reasons. The machine learning team here at Intercom is a little unusual compared to other teams.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Sales Hacker

AUGUST 11, 2023

Before we get into it, curious to hear your thoughts on last weeks Sales Hacker/GTMnow announcement ?! This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below.

Scale 85

Scale Leadership Sales Hiring Sales 85

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Managing a technical team as a non-technical person [24:13]. Sales enablement is easy. More sales meetings, more money. We’re on iTunes. The result?

Marketplace as a Service 112

Marketplace as a Service CTO Hire Sales Recruiting Scale 112

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 229

Sales Recruiting Scale Underperforming Technical Team Pricing 229

Kellblog

MAY 10, 2020

Slide 1: The Good, The Bad, and the Ugly. If you say we did $3,350K (see below) in new ARR in 1Q20, I don’t necessarily know if that’s good or bad. The next block shows the CAC ratio , the amount the company pays in sales & marketing cost for $1 of new ARR. What do I mean by context?

Metrics 98

Metrics Sales Hiring Software Review Underperforming Technical Team 98

Sales Hacker

JUNE 20, 2019

Well, in a previous life, I spent six years selling to, and thereby studying, Sales Operations. Want a quick debrief on what I learned about Sales Ops ? 1) Sales Ops gets hired too late , from everyone’s point of view. They come after a VP Sales, but before Sales Enablement. A Little Background.

Sales Hiring 84

Sales Hiring Sales Enablement Scale Technical Review 84

Chart Mogul

OCTOBER 3, 2019

Every team has their own slightly different way of calculating the cost of customer acquisition. Generally, if any part of your team is working on an activity that’s touching on acquiring customers all their expenses should be included in the calculation — salaries, rent, and so on. Source: OpenView Expansion SaaS Benchmarks Report .

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

SaaSOptics

AUGUST 11, 2022

According to Crunchbase, valuations are declining, funding rounds are slowing, and some tech companies are freezing hiring or laying off employees to boost profits. In OpenView’s Expansion SaaS Benchmarks study , they found that 98% of companies’ pricing changes had either a positive or neutral impact on their growth.

Scale 97

Scale Scaling Technical Review Venture Capital 97

FastSpring

JANUARY 31, 2023

Table of Contents What areas of the payment lifecycle will you be able to manage and what other software will you need for a complete payment solution? Eventually, you’ll need additional software to manage complex recurring billing needs, accept more payment methods around the world, or create a customized checkout process.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

OpenView Labs

JANUARY 19, 2022

This means that the product is doing some of the heavy lifting that used to belong to marketing and sales and giving them new areas of focus. . Because it assumes that prospective customers will only encounter the product with a sales or customer success representative alongside them. That’s why it’s so important to hire UX early.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. There’s other ways when you start to look at the team and the tech and the size of the vision and everything else. Work smarter, not harder.

Payments 131

Payments Payment Features SaaS Payments Underperforming Technical Team 131

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Each sales rep has their own way of finding new leads.”.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Sales Hacker

FEBRUARY 1, 2021

I started seeing Black faces speaking on panels, featuring on “top Black salespeople to follow” lists and trending with #sales content. On the other, I could only see those same 10-15 names cycling through the speaking circuit so many times before realizing: our industry’s visible Black talent benchmark is pretty shallow. .

Sales Recruiting 81

Sales Recruiting Sales Hiring Underperforming Technical Team Sales 81

OPEXEngine

NOVEMBER 21, 2019

Resource allocations should be fine-tuned by looking at how the Return on Investment (ROI) can be impacted by changing resource allocations across each of the major functions, especially sales and marketing, as well as product investments. Did the investment in SEO result in increased click-thru’s that result in converted sales?

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

Mucker Capital

MAY 28, 2020

It pains me to see great teams and ideas collapse under the pressure that sometimes follows fundraising. Compass.co, a benchmarking and research service, analyzed 3,200 internet startups and found that 74 percent “fail due to premature scaling.” Before you indulge in marketing, sales and blinged-out offices, find product-market fit.

Outsourcing Services 52

Outsourcing Services Sales Hiring Startup Scale 52

SaaSOptics

MAY 6, 2022

HR Core —to manage payroll and employees. Customer Core —to maintain and develop customer relationships. Establish your accounting system first. Poor financial records are not something you can run away from. With integrated systems, all your teams can stay aligned and work towards a common goal: growing your business.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! Forget about Threads.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 31, 2023

Clearly, they werent getting the value out of the product that was promised during the sales cycle. First, the company was a startup that was eager for a sale, so the CEO at the time had promised customized features that hadnt been built yet to close the deal. Second, no professional services team existed yet.

Underperforming Technical Team 52

Underperforming Technical Team Outsourced Development SaaS Sales Hiring 52

OpenView Labs

JULY 8, 2019

As the first marketing hire at Zendesk , I underwent something of a trial by fire that proved to be a very valuable experience. The situation was this: our engineering team was constantly innovating and adding new functionality. It’s also a good idea to learn what you can from others who have already traveled the road you’re on.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

OpenView Labs

OCTOBER 21, 2019

Most definitions of enterprise sales sound something like this: “A long sales process involving multiple stakeholders, large deal sizes, and a high perceived risk by the buyer.”. I mean, how long is a “long sales process?” Here’s everything you need to know to set yourself up for success in enterprise sales.

Sales Hiring 40

Sales Hiring Enterprise Scale SMB 40

ProfitWell

NOVEMBER 12, 2019

To end our analogy—creating a lean core could mean you hire a professional trainer to obtain better results. Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. Identify weaknesses and opportunities. What is a pricing audit? Define organizational goals and objectives.

Pricing 45

Pricing Payments Underperforming Technical Team SaaS Payments 45

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. At this point in the business, Series A funding normally goes to two key areas: hiring and customer acquisition. What do I need funding for?

Finance 111

Finance Startup SaaS Payments Payment Methods 111

ProfitWell

NOVEMBER 1, 2019

Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. This keeps sales staff from running through leads too quickly. Map out and benchmark the user journey.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Chart Mogul

OCTOBER 3, 2019

Every team has their own slightly different way of calculating the cost of customer acquisition. Generally, if any part of your team is working on an activity that’s touching on acquiring customers all their expenses should be included in the calculation — salaries, rent, and so on. Source: OpenView Expansion SaaS Benchmarks Report.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Usually, it requires an outbound sales motion. The last point here is that hiring can really be a big lever. I think it’s a really staggering stat.

Cloud 112

Cloud Scale AWS Machine Learning 112

Chart Mogul

JULY 1, 2020

Customer development interviews. Customer development interviews, on the other hand, give marketers a clue about what their customers really want or need. Intuit regularly conducts customer development interviews to test design changes and new features. Relevance and added value are key to developing our customer base.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76