Scytale

NOVEMBER 19, 2024

The bad news is that just waving a wand won’t cut it. This documentation serves as a benchmark for comparing your controls against SOC 2 requirements. Once you have assessed your compliance level with the SOC 2 standards, identify and document any gaps or weaknesses. Trust us, you (and your customers) will want that gold star.

compliance 52

compliance Underperforming Technical Team Technical Review Systems Review 52

User Pilot

AUGUST 30, 2024

Set benchmarks for success : Analyzing your competitors’ performance allows you to establish realistic benchmarks for your own success. Conduct a SWOT analysis Perform a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis for each competitor. Create a competitive analysis report template. Competitor analysis for Slack.

Underperforming Technical Team 89

Underperforming Technical Team SaaS Benchmarks Pricing 89

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Are they looking for a developer with a specific skill set?

Social Media 74

Social Media Underperforming Technical Team Technical Review Sales Hiring 74

Neil Patel

OCTOBER 5, 2020

Understand where your reputation is strong or weak: Your reputation management campaigns should start with benchmarks. They’ll point out obvious but missed details; if your reviews are positive but your customer service is poor, it’ll eventually catch up with you. Will you need third-party review management tools?

Consulting 134

Consulting Underperforming Technical Team Management Sales Hiring 134

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. New Relic processes this data and provides interactive reports to identify underperforming code.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. We set the stage for the conversation by sharing OPEXEngine benchmarks for R&D spend.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Scale Underperforming Technical Team SaaS 41

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Compensation.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 94

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 94

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . Still, effective, quick decision-making is a skill we crave and can increase agility, energy, and momentum within any team. . What would a better option look like? Stage 6: Review the decision.

Underperforming Technical Team 257

Underperforming Technical Team Construction Benchmarks Data 257

User Pilot

AUGUST 18, 2024

However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. TL;DR Ant Murphy is a product coach and founder of Product Pathways who strongly believes that great product teams build great products. Ant Murphy is a product coach and founder of Product Pathways.

Strategy 92

Strategy Technical Advisors Underperforming Technical Team Market Research 92

Sales Hacker

DECEMBER 20, 2021

Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Don’t overly rely on benchmarks. Are you putting too much stock in your benchmarks?

Investment 99

Investment Technical Review Underperforming Technical Team Artificial Intelligence 99

Sales Hacker

AUGUST 19, 2022

The entire sales team is clear on the plan, and it’s working. And all stages of development can benefit from addressing the following scenarios: Scenario 1: It’s unclear what’s working and what’s not. Here’s 3 Strategies to Organize Your Sales Team’s Content. RELATED: Use Outreach?

Strategy 93

Strategy Underperforming Technical Team Management Systems Review 93

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. SaaS teams use various insight types, ranging from quantitative metrics to qualitative feedback, covering aspects like awareness, purchasing behavior, and product usage. Let’s dive right in!

Social Media 95

Social Media Underperforming Technical Team Market Research Data Analysis 95

Point Nine Land

OCTOBER 23, 2023

We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders. It helps keep the product team focused on customer feedback and providing value in exchange for revenue.

Sales Hiring 124

Sales Hiring Scale Technical Advisors Technical Cofounder 124

Neil Patel

JANUARY 10, 2022

Start assembling your team. IT experts, SEOs, designers, analytics teams; they’ll all have invaluable opinions and advice on how to get it right—but also explain what can go wrong. Set Website Migration Budgets, Timelines, and Teams. A cross-department team will have the best chance of success.

Underperforming Technical Team 115

Underperforming Technical Team Development Team Review Systems Review Software Review 115

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. The best way I can describe my job is trying to decide what advice is bad advice,” he told us. And I would say that was bad advice.”

Payments 127

Payments SaaS Payments Merchant Services Payment Solutions 127

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Continually improving your customer journey to remove weaknesses in your procedures. Monitoring Your Customer Journey for Weak Spots and Making Adjustments.

Scale 95

Scale Underperforming Technical Team Benchmarks Onboarding 95

CustomerSuccessBox

MARCH 11, 2022

However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself. Many CSMs have worked on a team where their procedure remains unchanged from quarter to quarter. Participation is encouraged at all levels of the Customer Success team.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. Book the demo to learn how Userpilot can help your team with market research!

Market Research 75

Market Research Marketing Strategy Underperforming Technical Team 75

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Sales Recruiting 96

Sales Recruiting Underperforming Technical Team Interviewing Social Media 96

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. Can you help me with a list of the top 3 competitors in this space, their value propositions, and their weaknesses?

ChatGPT 88

ChatGPT Management Underperforming Technical Team Technical Review 88

Totango

JULY 1, 2022

Cultivating customer loyalty requires a larger investment: where B2C SaaS customer service issues and loyalty programs may be handled entirely through automation or tech support and sales staff, B2B customers may require automated and manual support from a customer success team. What Are Keys to Cultivating B2B SaaS Customer Loyalty?

B2B 110

B2B B2C Underperforming Technical Team Business 110

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. What Is Considered Good NPS Score, and What Is a Bad NPS Score? Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 67

Underperforming Technical Team Benchmarks Onboarding SaaS 67

Sales Hacker

SEPTEMBER 13, 2021

” It remains distressing if teams continue with this knowledge and run the same marketing activities over and over again. The ICT products for marketing automation are much more mature and developed with the marketing process in mind. But marketing teaming up with finance and operations? The return on marketing is unknown.

Underperforming Technical Team 97

Underperforming Technical Team Marketing Sales Finance 97

Sales Hacker

NOVEMBER 17, 2020

This gives sales teams a big opportunity to fill that gap and build a long term relationship. According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. Many people forget that selling is a team sport, especially where BDRs are concerned.

Engagement 103

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 103

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Chart Mogul

SEPTEMBER 15, 2023

Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! We trust leaders to make decisions on what tools they need to get the most out of their teams. To make things easier, you can use this board deck template that my team and I developed with Quaestor. Forget about Threads.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

DECEMBER 21, 2022

Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. We check our phone and we start the day hoping for good news but it’s bad news and that makes us upset so we start checking our email more often for better news and it leads to this difficult cycle.”.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. If we take the same project management example, you can divide users based on whether they need your tool for individual task management, team collaboration, or complex project tracking.

Software Review 88

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 88