SaaStr

AUGUST 29, 2022

SMB SaaS has a lot going for it: – Millions of them – Short sales cycles – Easier compete. So many VCs and others have gotten more and more excited about SMB SaaS. But SMB SaaS has a lot of challenges, too: Churn is much higher. of public SaaS companies are primarily SMB focused. Much higher.

SaaS Payments 347

SaaS Payments Scale SMB PayPal 347

SaaStr

MAY 12, 2022

Offering its services as a freemium-based model, CircleCI recognizes driving trials as the cornerstone of a go-to-market strategy for any developer tool. . Developers come to CircleCI to use their services for free but the user needs increase as they build for commercial purposes. changes the key processes of your business.”.

Scale 264

Scale Payments SaaS Payments Payment Services 264

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 262

Scale Marketplace as a Service Cloud SaaS Payments 262

SaaStr

SEPTEMBER 9, 2021

I was lucky to catch up recently with one of my very favorite SaaS founders, René Lacerte, CEO Bill.com. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it. Bill.com had to develop a network that today has millions on vendors processing bills and payments on it.

SaaS Payments 64

SaaS Payments Payments Payment Services Scale 64

SaaStr

JUNE 7, 2019

With thousands of new startups emerging everyday and the average turnover rate for business applications trending at 39% annually, the SaaS industry couldn’t be more competitive. Despite the hyper competition, many SaaS providers take their organization’s payment processing experience for granted. Securing payments.

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SaaS Payments Payment Services Payment Methods Payment Solutions 235

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JULY 10, 2024

So there’s a vertical SaaS company at over $600m ARR that is extremely well known to its customers that you’ve probably never heard of — Instructure. Instructure is one of the leading learning management systems for education with its Canvas product. That’s the power of compounding revenue in SaaS!

Scale 302

Scale SaaS Payments Payment Services Payments 302

SaaStr

OCTOBER 22, 2021

$1M in ARR per employee could be a new efficiency record at IPO for SaaS. As part of that, they learned to outsource anything they could, and maximize the PLG playbook … leading to a stunning $1m in ARR per employee. Sometimes, the self-serve / PLG engine stalls out at a certain scale. We can’t all do this.

Scale 328

Scale SaaS Payments SMB Payments 328

SaaStr

AUGUST 3, 2022

Few SaaS leaders have gone through more post-pandemic change than Shopify and Zoom. SaaS growth slowed to 10% year-over-year, down from a peak overall growth of almost 100% (!) Gross Margins declining toward 50% as payments, merchant services and more outpace the growth of SaaS subcriptions. More on that here.

Payment Methods 288

Payment Methods Merchant Services SaaS Payments Payment Solutions 288

SaaStr

APRIL 1, 2023

Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. 2020 wasn’t the only reason small business owners adopted software solutions, but it sure sped up the process. Anyone can open a store and go through the process without talking to anyone.

Scale 245

Scale SMB Merchant Services Payment Methods 245

SaaStr

SEPTEMBER 26, 2019

So, despite SaaS multiple and the public markets being at near record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed , and the Peloton and Direct Smile IPOs were broken. One of the greatest SaaS companies of all times, but still, it turned out to be mortal. Slack is mortal.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Stax

MARCH 18, 2025

The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies.

Sales Hiring 278

Sales Hiring Payment Services SaaS Payments Scale 278

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. Only 18% of Revenue From SaaS. It’s probably not really a SaaS company, but close enough to include it in our series and our ecosystem. #3. Restaurants have $1 Trillion in sales and are about 4% of the U.S.

Scale 306

Scale Payment Methods SaaS Payments Payment Solutions 306

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. Keep in mind that Conversation Intelligence is the fastest-growing segment in sales technology, with much traction in the enterprise.

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

SaaStr

JULY 30, 2024

Product-led outperformers generate ten percentage points higher in ARR and 50% higher in valuations than sales-led growth outperformers. How do you scale PLG? How do you build a stellar developer experience and continue to scale when the user base skyrockets overnight? What does scaling Enterprise ARR mean?

Underperforming Technical Team 288

Underperforming Technical Team Enterprise Scale Payments 288

SaaStr

AUGUST 24, 2022

Toast isn’t accelerating the way some SaaS leaders are, but still, 59% growth at $800m in ARR is something a few years back we would never have thought possible. #2. Driving up sales rep efficiency is key to driving up margins. SMB sales (most of Toast) is very tough to do without a highly efficient and effective sales force.

SaaS Payments 328

SaaS Payments Scale SMB Payment Solutions 328

SaaStr

NOVEMBER 21, 2022

Robert Butler, Chief Commercial Officer at Payrix, has spent over 25 years in fintech and has most recently grown Payrix from $4 million to $100 million in ARR over the last four years, leading to a successful buyout and the launch of Worldpay for Platforms. Brex then scaled its payments business quickly.

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Payments Payment Methods Embedded Payments Scale 243

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e.,

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SaaS Payments Metrics SMB Payments 284

SaaStr

MAY 8, 2021

I felt like when I was a SaaS CEO and had to go profitable, they helped saved my rear. Close say a $125k contract, even after a healthy sales commission, that’s $100k+ in the bank right now! bills, “payment terms”, and often, repeated follow-up. . — Jason BeKind Lemkin (@jasonlk) September 4, 2020.

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SaaS Payments Payment Services Scale Payments 317

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. A reminder that adding a bit of fintech to your SaaS can be a huge accelerant. Services and partners are also a big part of their growth story.

Outsourcing Services 295

Outsourcing Services Payments Merchant Services SaaS Payments 295

SaaStr

JUNE 6, 2024

“Doubling Down” is a new SaaStr series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s the #1 bit of advice you’d give to SaaS founders today? Peter is a managing partner at M12, where he leads the fund’s Vertical SaaS investments and work.

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SaaS Payments Management Scale Venture Capital 298

SaaStr

JUNE 1, 2023

We’ll see 2,500+ of the best SaaS founders, execs, and VCs NEXT WEEK June 6-7 at 2022 SaaStr Europa ! Make is the leading visual platform for anyone to design, build, and automate anything – from tasks and workflows to apps and systems – without coding. Grab tickets here. We are Worldline.

Scale 245

Scale Payments Payment Solutions Artificial Intelligence 245

SaaStr

MAY 26, 2019

SurveyMonkey is one of the Old School SaaS companies that has followed an interesting path. days, for years it was run by a tiny team and dominated the self-service side of surveys. Price Increases Do Work at Scale. This leads most, but not all, of us to go upmarket. 78% Annual payments, 22% Self-Service payments.

Scale 273

Scale SaaS Payments Payments Payment Services 273

SaaStr

MAY 4, 2022

No matter how innovative a product might be, a business can only succeed if it enables its customers. Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. What makes a SaaS business so hard? You can deploy subscriptions as a service, billing as a service, fraud prevention as a service.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. And their mix of software, payments and hardware revenue drives up the total deal size — but puts a lot of pressure on margins. Payments are the largest segment (like Toast and Shopify as well), but at least low-margin hardware is a small percent of revenue.

Payment Solutions 289

Payment Solutions Point of Sale Payments SaaS Payments 289

SaaStr

JULY 14, 2020

With SaaS sales, annual price or monthly price that’s billed annually? This removes friction from the sales process, leading to a higher and faster close rate. Bigger customers, though, find most monthly payments a huge accounting headache. At scale, even small pricing changes can have a big impact.

Pricing 306

Pricing Scale Payment Solutions SaaS Payments 306

SaaStr

JULY 20, 2022

It’s something we don’t see too often these days, as $200m+ ARR sort of became the new floor to IPO in SaaS. Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. Many SMB SaaS companies struggle to hit 100% NRR and 80% GRR.

SaaS Payments 290

SaaS Payments Scale Payment Methods SMB 290

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 162

Scale Payment Services Payment Methods Scaling 162

SaaStr

JULY 20, 2021

Emerging Insurance Disruptors: Are they Really SaaS? The financial services industry – banking, lending, insurance – has long benefited from deep competitive moats that limited competition and stifled innovation. How to Move Upmarket and Serve Multiple Customer Segments at the Same Time with Square’s Global Head of Sales.

Payments 279

Payments Payment Services SaaS Payments Banking 279

SaaStr

APRIL 30, 2022

So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Customers love SaaS products and tools because it simply works. Why do developers love SaaS products? Why is that?

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SaaS Payments Metrics Payment Methods Scale 246

SaaStr

NOVEMBER 1, 2023

How is SMB SaaS doing today? Transaction Fees Growing Far Faster (38%) Than Software / SaaS License (21%). Both Bill and Shopifty have morphed over the years from almost pure SaaS companies to payments platforms built on top of a SaaS core. But Bill did it the hard way, and built the payment platforms itself.

Payment Services 340

Payment Services Payments SaaS Payments Payment Solutions 340

SaaStr

JANUARY 26, 2023

Check is a payroll-as-a-service API that lets you embed payroll directly in your vertical SaaS, HR, or time-tracking platform. Embed white-labeled dashboards in your SaaS application or portal. Finix makes it easy for software platforms of all sizes to process payments while increasing revenue and reducing cost.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

SaaStr

OCTOBER 27, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Qwilr is the tool of choice for scaling B2B sales teams.

Merchant Services 244

Merchant Services Payment Solutions Onboarding Payments 244

SaaStr

NOVEMBER 3, 2023

Toast is the latest SaaS leader to get much more efficient in the past 12-18 months, along with monday.com, HubSpot, MongoDB, and many others. Jonathan joined Toast as the SVP of Sales in 2017. A Glance at Toast’s Hypergrowth Journey When Jonathan joined Toast as the SVP of Sales, the company was Series B with $20M in ARR.

Payment Methods 271

Payment Methods Acquisition Scale Payments 271

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. This article will cover everything you need to know about Click to Pay, including its history, how it works, and how you can implement the payment method in your business. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Let’s jump right into part one.

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Sales Hiring Payment Solutions AI SaaS Payments 302