Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. Prioritisation 4.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JULY 11, 2019

I have a five-year-old and a two-year-old, so I might be a little bias, but we read this book a lot. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. I think about BHAGs as these big, hairy monsters.

Scale 148

Scale Marketplace as a Service Sales Recruiting Scaling 148

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. I used to write books for IBM. I started out my role as a technical writer.

User Experience 209

User Experience Strategy Engineering Communication 209

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And if you know the author Stephen Covey really well, he wrote the famous book around the Seven Habits of Highly Successful People, and has written a lot recently around the importance of trust.

Scale 232

Scale Scaling Sales Hiring Underperforming Technical Team 232

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

Intercom, Inc.

MARCH 19, 2020

On this week’s show we’re revisiting a chat I had in October last year with Bailey Richardson, co-author of Get Together , a book that tells you everything you need to know about fostering community. So we broke it up into nine steps and just published a book called Get Together with all of those nine steps broken out.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 166

Payments Merchant Services Payment Solutions Payment Services 166

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Your business page also helps you build an online community and better service your customers. Hours of operation: The hours you are open for business or available for customer communications.

Business 145

Business Social Media Marketplace as a Service Advertising 145

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

FastSpring

APRIL 3, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. With over 15 years of marketing and communications experience, Rachel now channels her passion for people and the web into building strong personal brands for her clients. But it’s up to us to communicate that. Jump to video. Yeah, I agree.

Branding 100

Branding Social Media AI Search Outsourcing Services 100

Unbounce

NOVEMBER 7, 2019

Using Unbounce, they created a landing page for their plant-based meal subscription service that looks stunning regardless of which type of device you’re using. InfiniteMoon makes good use of the space above the fold, communicating their value prop through a punchy headline and emotive hero shot. Example #8: Solo Stove.

Sales 145

Sales Marketplace as a Service Payment Features Subscription 145

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Their website also offers a chance to book a product demo. Companies operating in well-digitized industries (media, IT, finance, professional services). Talvista: $199k ACV and $996k ARR.

Scale 131

Scale Outsourcing Services Sales Technical Review 131

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. This ensures timely customer communication and proactive support.

Software Review 103

Software Review Software Management Business 103

FastSpring

NOVEMBER 14, 2019

It’s important to remember that software can be any solution or service that is powered by code. Readers are no longer required to lug around bulky physical copies of their favorite books and can instead opt to open an electronic version directly from their smart device. economy and the output in new software solutions.

Marketplace as a Service 97

Marketplace as a Service Software Engineering Software Development 97

User Pilot

AUGUST 12, 2024

Book the demo to find out how to implement customer segmentation analytics with Userpilot. To achieve these goals, online marketplaces typically focus on two key segmentation strategies: Geographic segmentation (based on customer locations and regional preferences).

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. In a similar vein, Austin Kleon wrote a book called Steal Like An Artist about how to come up with creative ideas. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Neil Patel

APRIL 20, 2021

That’s because Seth Godin has written over 20 bestselling books. In the book Influence: The Psychology of Persuasion , author Robert B. Make no mistake: You’re a product; and like any product, you have to successfully communicate the value of that product. People trust their opinions. Seth doesn’t waste words. Cialdini, Ph.D.,

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

User Pilot

JULY 23, 2024

Book a Userpilot demo with our team to learn more! It helps you think creatively and reimagine existing products and services. They saw a spike in interest from attendees of a local conference, so they iterated the product as demand grew to build a marketplace based on user needs. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

Neil Patel

NOVEMBER 9, 2021

Many social media and gaming platforms offer livestreaming as a service. By leveraging the audience of a popular livestreamer, you can reach a number of new people who would not have otherwise been exposed to your product or service. Wehype is an online marketplace that connects brands to gamers.

Social Media 106

Social Media Marketplace as a Service Sales Advertising 106

User Pilot

AUGUST 18, 2024

You can book a consultation that comes with a 14-day free trial. In addition, ClickUp includes chats for teams to communicate directly. Intercom – best AI-powered chatbot software Intercom is a leading customer communication platform best known for its chatbot software. Product road mapping from ProductPlan.

Scale 104

Scale Scaling Software Review Social Media 104

Intercom, Inc.

OCTOBER 24, 2019

Now she’s one of the principals at People & Company, a coaching organization (not a consultancy, she’s quick to point out) that helps organizations harness the power of community. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Get to know your biggest fans.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

FastSpring

DECEMBER 5, 2018

It’s important to remember that software can be any solution or service that is powered by code. Readers are no longer required to lug around bulky physical copies of their favorite books and can instead opt to quickly open an electronic version directly from their smart device. Internet-of-Things (IoT) services & solutions.

Marketplace as a Service 80

Marketplace as a Service Software Technology Software Engineering 80

FastSpring

APRIL 13, 2023

But it’s not great yet about communicating that information in a real world way. And that’s really hard for sellers on the b2b side to communicate. And it’s usually around communication of their products. It starts with self service. We don’t call up travel agents, we book it ourselves.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Sales Hacker

MAY 26, 2020

Second, virtual selling allows you to expand and contract with the marketplace easily. Therefore, sales professionals need to bring all the decision makers together around the product or service they’re selling. By default, this facilitates communication between stakeholders.

Travel 104

Travel Sales Airlines Marketplace as a Service 104

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Book a demo now to try it.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Book a demo to see it in action. Communication skills. Let’s explore some of the best tools in the marketplace and how they can help. Leadership skills.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

How To Buy Saas

MAY 21, 2025

The platform also includes self-service interview scheduling , allowing candidates to book interviews from available slots synced to your teams calendars. This allows you to build a recruiting hub that pulls in everything from background check services to HRIS onboarding, minimizing manual data entry.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Neil Patel

APRIL 22, 2021

Advanced ad targeting capabilities means access to high-converting consumers who are more interested in the products or services you offer. It lets marketers access private marketplaces or get ad space from thousands of websites with the click of a button. Why You Should Use Programmatic Buying in Your PPC Campaigns. Increase Reach.

Scale 117

Scale Artificial Intelligence AI Search Advertising 117

User Pilot

MAY 23, 2023

Book a demo to learn more. For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. Provide timely self-service support through AI chatbots What is this? There are a few options on the marketplace to consider. What is AI customer experience?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Andreessen Horowitz

MARCH 1, 2024

The trio eventually joined forces to found Outing , a social marketplace where users can discover, book, and plan group outings. Dedicated to enhancing communication within the medical imaging field, Joel initiated virtual fireside chats during the pandemic to foster connections among imaging professionals. Once in the U.S.,

Technical Cofounder 72

Technical Cofounder Development Team Review Technical Review Software Review 72

User Pilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. Good product positioning is as much about identifying those needs, as communicating how they can be met by the product. What is product positioning?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

How To Buy Saas

MARCH 17, 2025

You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Higher-tier plans unlock marketing automation , customer service (with Service Cloud), and advanced analytics. Despite being free, HubSpots platform combines ease of use with powerful features in sales, marketing, and customer service.

Software Review 40

Software Review Scale Software Business 40

User Pilot

MAY 30, 2023

Book a demo to see it in action. With Lytics you can; Leverage 100+ integrations (including data warehouses, customer services tools, communication platforms, and more). Book a demo call with our team and get started! Want to see how to analyze data and act on it with Userpilot? What is a customer data platform (CDP)?

Azure 98

Azure Government Marketplace as a Service Pricing 98

Sales Hacker

APRIL 21, 2021

I turned to sales for a technical recruiting agency and project management services. 1-2 years of work experience in accounting, FP&A or other financial employment, preferably in quote to cash process functions like booking, billing, order management or accounts receivable. That didn’t go so well at all!

Scale 116

Scale Sales Recruiting Technical Review Technical Advisors 116