SaaStr

NOVEMBER 6, 2019

I think one of the key reasons for this perspective is that there really aren’t many proven best practices for how operators can actually create categories — a problem that I wanted to help address by publishing a book on the topic. But make no mistake — successfully creating a category is extremely hard. .

Scale 129

Scale Sales Recruiting Marketplace as a Service Forecasting 129

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? In this article, I'll go over what the North Star is, why this metric matters, and how to find yours.

B2C 98

B2C Metrics B2B Retention 98

Intercom, Inc.

NOVEMBER 14, 2019

Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” As Kayti puts it: “Imagine if you were responsible for a book of business of 700 accounts, all small businesses who are advertising on Yelp. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Your business page also helps you build an online community and better service your customers. For example, if you are a physiotherapy clinic looking to book more clients, your CTA button may say Book Now.

Business 145

Business Social Media Marketplace as a Service Advertising 145

Intercom, Inc.

DECEMBER 16, 2021

Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. The marketplace flavor of that is, I think, anchored so heavily on network effects and what you state as, in the title of your book, The Cold Start Problem.

Marketplace as a Service 138

Marketplace as a Service Scale Blockchain Startup 138

Software Platform Consulting

MAY 6, 2019

There are many great articles about SaaS metrics on the web (e.g., There are also great resources for metrics specific to marketplaces (see here ). Enterprise versions of Upwork or other labor marketplaces. SaaS Metrics Unique to Enterprise-Driven B2B Networks. Bookings (for compensation). Modified LTV/CAC.

Payments 60

Payments Enterprise SaaS Payments Metrics 60

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 163

Payments Merchant Services Payment Solutions Payment Services 163

SaaStr

SEPTEMBER 3, 2019

So I have thought for a really long time, and I wrote a book about this, but the more I think about how to drop the cost of user acquisition, the more clear it becomes to me that it’s not about the typical model that people have in their mind when they’re thinking about this, and the typical problem set that people are trying to solve.

Acquisition 165

Acquisition Software Review Payment Methods Marketplace as a Service 165

Chart Mogul

MAY 7, 2020

Possible behavior-based goals to track include the number of: Cold calls made New prospects identified Voicemails left Meetings booked. You could also adapt the “fear setting” exercise from Tim Ferriss’s classic book The Four Hour Workweek to cold calling. Related posts: The 3 sales metrics every salesperson needs to track.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? SmileBack is a feedback app designed for helpdesk solutions so you can evaluate your customer support services effectively. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace.

Marketplace as a Service 97

Marketplace as a Service Social Media AI Search SaaS 97

Intercom, Inc.

APRIL 18, 2019

They noticed that a big design conference was coming to town, and all the hotels were booked. They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. So how can we do more of that?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Neil Patel

APRIL 9, 2021

Everything we do involves measuring different metrics to see what works and what doesn’t. The industry insights section provides you with data on certain industries, such as healthcare and financial services. You need to know which metrics are important and how they translate into certain actions that get a result. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Neil Patel

DECEMBER 30, 2020

An affiliate network connects publishers, like blog owners or influencers, with companies looking to promote their products or services. Affiliate networks work as a marketplace for affiliate programs. What types of products and services are your readers likely to be interested in? What is an Affiliate Network?

Merchant Services 140

Merchant Services Payments Payment Methods Marketing 140

User Pilot

AUGUST 26, 2024

Liv-ex is a London-based marketplace for the wine trade. They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. Book a demo to learn why Userpilot might be the right tool for you! Dissatisfied with Appcues, the company switched to Userpilot.

Merchant Services 105

Merchant Services Payment Solutions SaaS Payments Payments 105

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. Afterall, well-maintained books are the only antidote to a tax audit. Revenue is the money collected from selling your goods and services.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

User Pilot

NOVEMBER 20, 2023

HubSpot analytics focuses on collecting data on contacts, customers, deals, and revenue, while Google Analytics primarily tracks site traffic metrics like sessions or page views. Connecting apps to HubSpot is quite easy since you just have to choose an application on the App Marketplace, review its details, and connect it to your account.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

How To Buy Saas

FEBRUARY 27, 2021

The best thing about SEMrush is that they offer a high-quality service to their users; they are accurate and provide regular program updates that enhance the user experience, capabilities, and success ratio online. Growth Metrics Semrush Database Growth VS. Keywords Now Has Largest Database 2 Billion VS 20 Billion. 2018 V/S 2020.

Content Marketing 104

Content Marketing Payment Methods Social Media Marketplace as a Service 104

User Pilot

JULY 23, 2024

Book a Userpilot demo with our team to learn more! It helps you think creatively and reimagine existing products and services. They saw a spike in interest from attendees of a local conference, so they iterated the product as demand grew to build a marketplace based on user needs. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Zendesk : Best for scalable customer support and service management across multiple channels. Start tracking your key metrics code-free today! Salesforce : Best customer experience software for AI-powered personalized marketing automation.

Software Review 103

Software Review Software Management Business 103

Neil Patel

APRIL 20, 2021

That’s because Seth Godin has written over 20 bestselling books. In the book Influence: The Psychology of Persuasion , author Robert B. Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 202

Sales Hiring Scale SaaS Payments Payment Services 202

User Pilot

AUGUST 12, 2024

Pendo is a DAP that offers mobile device support and allows segmentation based on product usage , visitor data, account information, and mobile metrics. Book the demo to find out how to implement customer segmentation analytics with Userpilot. It offers unique features like cart analysis and campaign reporting.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

User Pilot

JULY 31, 2024

Book a demo today to learn how Userpilot can assist you through the different development phases. Product extension Product extension involves creating new products or services closely related to the existing product. Userpilot’s SaaS Product Metrics Benchmark Report 2024. Announce product improvements in-app with Userpilot.

Development 104

Development Strategy Market Research Innovation 104

Baremetrics

OCTOBER 19, 2021

Once you have your books in order and are comfortable with day-to-day bookkeeping, you can unlock the full potential of the information in those spreadsheets through data visualization. Sign up for the Baremetrics free trial , and start getting great metrics on your business’s transactions. Try Baremetrics free. Table of Contents.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Still, you need to know more in order to build a highly responsive and personalized service. Understand Your Customers.

Enterprise 86

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 86

How To Buy Saas

MAY 21, 2025

The platform also includes self-service interview scheduling , allowing candidates to book interviews from available slots synced to your teams calendars. Other features include customizable hiring workflows , integrated video interviews , assessment tools , and deep analytics for hiring metrics.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

User Pilot

AUGUST 18, 2024

Analytics dashboards : Find essential adoption metrics, such as the number of active users , user sessions , average session duration, etc., You can also create custom dashboards using metrics of your choice. You can book a consultation that comes with a 14-day free trial. Cohort tables in Userpilot. in a singular hub.

Scale 104

Scale Scaling Software Review Social Media 104

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Buffer Resources

MAY 8, 2024

As a creator or influencer, I’m willing to bet a good chunk of your content involves sharing products, tools, and services you love. In influencer affiliate programs, a creator or influencer earns commission from products or services sold via a unique tracking link or discount code. 

Merchant Services 112

Merchant Services Payments Payment Services Payment Methods 112

User Pilot

AUGUST 14, 2024

Metrics-Driven : Product-led growth uses performance metrics , like user engagement and conversion rates , to measure success and guide design changes. Traditional approaches evaluate success based on adherence to design principles , with less emphasis on metrics.

Scale 105

Scale User Experience Acquisition Technical Review 105

Chart Mogul

OCTOBER 19, 2018

GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Their more than 200,000 users can book time at a gym, or a space in a specific class, right from their smartphone. With a subscription service, there’s no registration fee, no permanence.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Totango

JULY 30, 2019

What is your mood as you visualize the process of finding a flight, booking a ticket, getting to the airport, checking your luggage, passing through security, and boarding the plane? To ensure your client gets the most value from the product, make sure they have appropriate goals and metrics established to increase their ROI.

Customer Success 78

Customer Success Marketplace as a Service Travel Enterprise 78

User Pilot

MAY 30, 2023

Book a demo to see it in action. This will help you unpack the ‘why’ behind customer behavior, monitor important metrics and progress toward KPIs, and most importantly, make data-driven decisions rather than rely on guesswork. Book a demo call with our team and get started! What is a customer data platform (CDP)?

Azure 98

Azure Government Marketplace as a Service Pricing 98

User Pilot

MARCH 29, 2024

Book a Userpilot demo today to learn how you can leverage in-app engagement to drive your brand activation goals. Digital marketing : Target potential customers online by attracting them to your online marketplace or website. Every usage of Calendly's service, thus, becomes a promotion of its brand.

Branding 105

Branding Social Media Advertising Technical Review 105

Sales Hacker

MAY 12, 2021

Brain Wool , VP of Growth at StorySlab, says it could be, “something that’s occurring internally, like messaging not resonating, or a shift in the marketplace, like COVID-19.”. If so, what’s your current conversation rate to meetings booked? After introducing and training the new talk track, did your metric increase or decrease?”.

Sales Enablement 102

Sales Enablement Sales Outsourced Development Technical Review 102

Sales Hacker

APRIL 21, 2021

Conversely, Sales Operations roles focus solely on the direction of the sales team, their metrics and success, and things pertaining to only the sales team – not how their success or failure impacts other related teams across the organization. I turned to sales for a technical recruiting agency and project management services.

Scale 116

Scale Sales Recruiting Technical Review Technical Advisors 116

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98