Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 112

Technical Review Development Team Review Underperforming Technical Team Systems Review 112

Scytale

OCTOBER 17, 2023

Have you ever felt overwhelmed by the compliance requirements of running a startup? As a startup founder trying to build your new organization from the ground up there’s a ton to do – And one of the commitments is keeping security compliance regulations and industry standards, and all that red tape! You’re not alone.

compliance 59

compliance Systems Review Development Team Review Startup 59

Intercom, Inc.

MAY 24, 2018

In practice, that means an experimentation model is applied to all marketing activity, from content and demand generation all the way down to brand. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. PR is an underutilized growth tactic. Adam Risman: Matt, welcome to Inside Intercom.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. View all user behavior data in one clear, simple dashboard. Choose FullSession for safe, private analytics.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. What do you do in all these different scenarios?

Payments 157

Payments SaaS Payments Merchant Services Payment Solutions 157

Unbounce

MAY 17, 2022

How does the KlientBoost team do it? Too many conversion-happy marketers race to split test poor hypotheses and arbitrary landing page elements before setting their landing page foundation first. Poor hypotheses: Because marketers then misdiagnose the problem, their proposed solution also fails. It sounds too good to be true.

Scale 145

Scale AI Search Underperforming Technical Team Sales Hiring 145

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Nick Mehta: Yeah.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Scytale

SEPTEMBER 4, 2023

SOC 2 automation doesn’t simply make SOC 2 compliance easier , for many companies it makes compliance possible. After all, SOC 2 compliance is great to have but often a struggle to achieve. SOC 2 compliance automation is not just a convenience; for many companies, it’s a lifeline to achieving compliance.

compliance 52

compliance Software Underperforming Technical Team Technology 52

Sales Hacker

SEPTEMBER 18, 2023

The GTMfund team has been spread across the globe lately, big things happening! The rest of the team is playing catch-up from SaaStr followed by our annual GTMfund retreat in Napa. Solution: Build functional teams that drive innovation. Thanks for reading The GTM Newsletter! Dreamforce in SF last week for our GP, Max Altschuler.

Sales Hiring 122

Sales Hiring Technical Cofounder Scale Sales Recruiting 122

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. While you should always be working to improve product weaknesses from feedback customers have provided, you should use your SaaS operations cancellation flow to minimize churn.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Chart Mogul

JANUARY 9, 2025

Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Stax

JANUARY 8, 2024

Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations. They must also ensure that sub-merchants are compliant with the regulations set by card companies, e.g. PCI compliance.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

ChurnZero

DECEMBER 19, 2024

For the fifth year running, we’ve recognized five customer success teams who achieved remarkable results in one of five categoriesonboarding, adoption, renewals and expansion, advocacy, and innovation. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

User Pilot

MARCH 29, 2023

Its analytics are better-developed than Userflow, but all its plans are more expensive. Just like us, they struggle to pinpoint any major weaknesses of the product. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Appcues is another well-rounded adoption platform with advanced functionality.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

SaaStr

DECEMBER 10, 2019

We grew our team by 50% this year, continuing to grow. So I think like anything it’s been good and bad. We had built this amazing team that I wanted to make sure that we continued to sort of grow and invest in and kind of keep the band together. And I think our team has done that too. Tina Hsiao : Yeah.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

Scytale

SEPTEMBER 18, 2024

If your organization handles credit card transactions, you’re likely aware of the importance of PCI DSS compliance. These standards, developed by the Payment Card Industry Security Standards Council (PCI SSC), ensure that businesses accepting, processing, or transmitting credit card data create a secure environment for their customers.

Payment Services 52

Payment Services Merchant Services Systems Review Underperforming Technical Team 52

Audacix

MAY 11, 2023

A vulnerability assessment tools or virtual app scanning for your software team has become as important as your git repository or your ticket management system. You might end up building a whole team in-house to support the open source tool of your choice, which, one would think, defeats the purpose of going open source in the first place?

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

Audacix

AUGUST 17, 2022

Pentesting-as-a-Service, or PTaaS, is an all-encompassing application security delivery model which includes automated self-service tools, secure-by-design practices and manual web app penetration testing services throughout your software development lifecycle. How is a pentesting-as-a-service different from a bug bounty program?

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

Sales Hacker

AUGUST 23, 2018

You might optimize your prices and meet compliance regulations or you might have the best sales tools at your disposal. There’s a general tendency among most frontline sales teams to sell to enterprises and become the next Salesforce. But only if you have the capacity or if your product is specially developed to solve their problems.

B2B 73

B2B Development Team Review Underperforming Technical Team Sales 73

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Totango is a customer success software that assists CS and sales teams to increase customer revenue.

Customer Success 105

Customer Success Software Management SaaS 105

Frontegg

JUNE 24, 2021

In a nutshell, passwordless authentication is all about stopping the use of passwords to bolster security, improve brand performance, and conserve valuable IT resources. This self-service authentication solution also has an active developer community. Related: Password Hacking – How Are Passwords Breached? SecureAuth.

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

SaaStr

AUGUST 22, 2020

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? What have you learned from building yesterday’s workplace?

Sales Recruiting 213

Sales Recruiting Cloud CTO Hire Sales Hiring 213

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

ProfitWell

SEPTEMBER 24, 2019

SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics. Poor user retention. Poor MRR retention. Poor acquisition volume. Poor conversion. If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. Competitor-based pricing.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

Baremetrics

APRIL 16, 2021

This capital should be used for product development and the people required to help you build it. For top-tier programs ( YC , Techstars , 500 Startups ), you need to be a top 10% company, fitting a near-term venture capital profile across your team, your product/market and your traction. Debt capital gets a bad name.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Frontegg

DECEMBER 30, 2021

Passwordless authentication is all about stopping the use of passwords to bolster security, improve brand performance, and conserve valuable IT resources. The pros when it comes to passwordless authentication are rather obvious: Brute Force Attack Immunity – More often than not, passwords tend to be weak. SecureAuth.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later).

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88