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Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers?

SaaStr

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

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How to Build A Truly Global Business From Day One with Flexport’s CEO Ryan Petersen

SaaStr

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower SaaS

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. This expansive, and ever-increasing knowledge base allows them to provide insights, answers, and context that may not even exist in a business's specific dataset or repository.

AI Search 519
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Technical Review: A Trusted Look Under the Hood

TechEmpower SaaS

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? What does a business leader do in this situation? Your reasons for needing a technical review will depend on your business goals. But is that the right strategy for your business?

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges.

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Startup Metrics

TechEmpower SaaS

When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. What does the business do? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? How does it meet customers’ needs?

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Using Generative AI to Drive Corporate Impact

TechEmpower SaaS

This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely. Other Notable Functions Generative AI is poised to revolutionize supply chain management by enhancing demand forecasting, enabling businesses to anticipate market changes and adjust inventory accordingly.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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SaaS Business Fundamentals: How Decline Codes Impact Failed Payment Recovery

For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same.

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SaaS CX: The Optimal Failed Payment Recovery Strategy

Customers are the lifeblood of your SaaS business, and keeping them for as long as possible is essential for long-term success. But this relationship can be at risk if their credit card payment fails. This situation worsens if your recovery strategy treats the customer as the problem. The result? Costly customer churn.

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How to Leverage AI for Actionable Insights in BI, Data, and Analytics

In the rapidly-evolving world of embedded analytics and business intelligence, one important question has emerged at the forefront: How can you leverage artificial intelligence (AI) to enhance your application’s analytics capabilities?

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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The Definitive Guide to Embedded Analytics

Inside you will learn: How embedded analytics has become essential to business applications When to buy an embedded analytics solution and when to build one How to go-to-market, from pricing and packaging to external promotion How to build a business case and sell the project internally The future of embedded analytics …plus so much more.

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A Solution for Every Type of Churn: Solving Involuntary SaaS Churn

How is your SaaS business addressing involuntary churn? Caused by failed payments, this overlooked source of friction quietly erodes both customer retention and revenue. It leads to revenue losses and can be the largest source of churn, yet your company may not be taking it seriously.

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Navigating the Future: Generative AI, Application Analytics, and Data

Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? Generative AI is upending the way product developers & end-users alike are interacting with data.