Buffer Resources

SEPTEMBER 12, 2024

Before I started my business three years ago, I never would have called myself an activist. Simply by existing as a Black, female business owner, I was practicing activism as is explained so well in Ebonyjanice Moore’s book All the Black Girls Are Activists.

Business 107

Business Social Media Government Education 107

SaaStr

JUNE 16, 2024

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

Churn 318

Churn Business SaaS Mobile 318

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

SaaStr

SEPTEMBER 8, 2024

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

Sales Recruiting 326

Sales Recruiting Scale Venture Capital Sales Hiring 326

Tom Tunguz

APRIL 9, 2025

It is a company-wide evolution that has the potential to completely reshape your entire business & your customer relationships. Join us for a candid conversation with Barr as she shares how Monte Carlo transitioned from ARR to daily revenue as the core operating metric for the business.

Revenue 130

Revenue Business Pricing Engineering 130

USIO

JANUARY 17, 2025

As more businesses embrace this model, ensuring seamless, reliable, and cost-effective payment methods is essential for long-term success. Subscription-based models have become a dominant force across industries, from entertainment and media to SaaS and eCommerce.

Payment Methods 130

Payment Methods Subscription Payment Features Entertainment 130

Buffer Resources

OCTOBER 10, 2024

Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website. Company history : Everyone has a founding story of why they began their business. How do you operate in your day-to-day business?

Social Media 119

Social Media Merchant Services Business Branding 119

FastSpring

APRIL 24, 2025

How new global laws like the European Accessibility Act will impact digital businesses. If you’re a founder, marketer, or product leader looking to grow your business while doing the right thing, this episode is a must-listen. It’s also good from a legal perspective for businesses. Thanks for doing this.

Business 78

Business Software Review Underperforming Technical Team AI Search 78

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 313

SMB Payment Services Payments Payment Methods 313

Clouded Judgement

NOVEMBER 18, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.

Benchmarks 299

Benchmarks Payments Payment Services SaaS Payments 299

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 334

Venture Capital Marketing AI SaaS 334

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 291

Sales Hiring Scale Systems Review Interviewing 291

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 300

Revenue Scale Sales Hiring Compensation 300

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 291

Payments Pricing Scale Revenue 291

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 305

Investment SaaS SMB Enterprise 305

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 320

CTO Investment Revenue Marketing 320

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 319

Scale Finance Headcount Leadership 319

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 290

Acquisition Innovation Startup Engineering 290

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 296

Enterprise Pricing Cloud AI 296

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

Payment Features 265

Payment Features SaaS Churn Pricing 265

SaaStr

NOVEMBER 27, 2024

Consumers now also expect to talk to businesses through digital means. Onboarding, especially for vertical saas products and tools that oftentimes utilize hardware or require a vendor like a Mangomint to ingest 10+ years of existing data on the fly, is an order of magnitude harder since these businesses are open every day.

SaaS Payments 261

SaaS Payments Payments Payment Solutions Payment Services 261

SaaStr

DECEMBER 16, 2024

Its a tough business, with sharp elbows, and half promises. Move on and focus on your business. And it wont get you anywhere. Two, no one will care. Not really. I know, but the thing is, someone else will still take their money. Also, no one really thinks VCs are saints. Everyone knows this. I doubt they ever realized they did.

Investment 251

Investment Business 251

SaaStr

FEBRUARY 2, 2025

Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. Her company specializes in API integration platforms that enable SaaS companies to launch integrations faster and automate complex business processes.

AI 228

AI Technical Review Artificial Intelligence Systems Review 228

SaaStr

FEBRUARY 8, 2025

They failed for two key reasons: Zero context about your specific business or product No ability to actually do anything beyond generate text The learning? The winners will be the ones who solve the “plumbing” of connecting AI to all your business systems.

AI 249

AI Artificial Intelligence SaaS User Experience 249

SaaStr

OCTOBER 11, 2024

At $8m, $10m, the operational side of the business may be so complex a COO makes sense. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. We can all use a COO a bit earlier these days. A bit earlier.

Sales Hiring 305

Sales Hiring Startup Finance Engineering 305

SaaStr

DECEMBER 17, 2024

“The worst thing I can do going into a business is dictate ‘this is the way forward,'” Dan explains. “Sometimes it’s simply changing how the business shows up and manages itself.” “This transparency allows us to have much more practical and real conversations about managing the business.”

Management 279

Management Scale Company Culture Forecasting 279

SaaStr

DECEMBER 11, 2024

To oversimplify’s Doximity’s business model, it’s “LinkedIn for Doctors” has almost every U.S. Doximity is growing 20% now, vs. 18% at $450m ARR. Insane profitability. 53% EBITDA. That’s crazy. It rains cash at Doximity. physician on its platform. 5 Interesting Learnings: #1. 80% of U.S.

Business Model 279

Business Model SaaS Revenue Marketing 279

SaaStr

NOVEMBER 20, 2024

A New GTM Mental Model for AI Products That feedback told GitHub that people who weren’t using the GitHub platform still wanted to use Copilot for Business. They ended up shipping Copilot for Business for non-GitHub Enterprise users, which was a commercial success. GitHub had to decide whether to offer this to non-GitHub users or not.

Scale 265

Scale AI Scaling Marketing 265

SaaStr

NOVEMBER 28, 2024

Even a fairly small business can pay $10,000-$20,000 a year for one app, usually. and Is the app so core, or at least is on a path to become so core, that they can charge $20,000+ a year for it? Or at least $10,000 at a minimum? Oftentimes, only one.

Payment Solutions 265

Payment Solutions Inbound Sales Team Marketing Scale 265