USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

USIO

JUNE 13, 2025

Writing checks or relying on clunky bank wires isn’t just slowing your business down—it’s leaving money on the table. ACH payments offer a secure, scalable, and cost-effective alternative that gives businesses better control over their cash flow. 5 Business Benefits of Using ACH Payments 1. ACH, by contrast, cost pennies.

Payments 130

Payments Payment Services Payment Solutions Traceability 130

Intercom, Inc.

MAY 1, 2025

Delivering great AI customer service depends on more than just sophisticated AI models – it relies on real-time data and access to business systems like CRMs, billing platforms, and past conversations. With MCP, businesses can integrate AI faster, scale it across more systems, and deliver better support with less effort.

Data 104

Data AI Business Benchmarks 104

Clouded Judgement

JUNE 17, 2025

Q1 ‘25 earnings season for cloud businesses is now behind us. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., As you can see from the data below most cloud businesses beat the consensus estimates for Q1.

Cloud 277

Cloud Software Benchmarks Retention 277

Clouded Judgement

NOVEMBER 18, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.

Benchmarks 299

Benchmarks Payments Payment Services SaaS Payments 299

SaaStr

JUNE 11, 2025

It’s no longer about gut instinct—it’s about understanding the levers of your business and optimizing them for growth. You Become and Stay Obsessed with the Business 24/7 As a founder, your mind is always on the business—whether you’re in the shower, on a run, or trying to sleep. But as you scale, you lose that intimacy.

Startup 260

Startup Interviewing Scaling Metrics 260

SaaStr

JUNE 25, 2025

AI Governance Committee Rather than treating AI adoption as purely a technology initiative, Rubrik established an AI governance committee including InfoSec, Legal, and business stakeholders. Measuring AI ROI: Business Metrics Over AI Metrics Perhaps the most tactical insight from Arvind’s approach is how Rubrik measures AI success.

Cybersecurity 249

Cybersecurity AI Scale CTO Hire 249

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 325

Venture Capital Marketing AI SaaS 325

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 297

SMB Payment Services Payments Payment Methods 297

SaaStr

JULY 4, 2025

” They’re digitizing their core business operations for the first time. Try ripping out ServiceTitan when it’s running your entire HVAC business – from lead generation to invoicing to payroll. Try replacing Samsara when it’s monitoring your entire fleet for DOT compliance.

Merchant Services 279

Merchant Services SaaS Payments Payment Services Payments 279

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 275

Sales Hiring Scale Systems Review Interviewing 275

SaaStr

JUNE 7, 2025

Fresh data from Ramp’s AI Index suggests that the meteoric rise in business AI spending might be showing signs of deceleration, raising questions about whether we’re witnessing market maturation or beginning to hit a potential adoption ceiling: The numbers tell a nuanced story. businesses has reached an incredible 41.7%

AI 272

AI Payment Services Payments Scale 272

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 283

Revenue Scale Sales Hiring Compensation 283

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 307

CTO Investment Revenue Marketing 307

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 275

Payments Pricing Scale Revenue 275

SaaStr

JUNE 11, 2025

The B2B / SaaS Parallel : Many SaaS companies build their entire business on one pricing model, one customer segment, or one distribution channel. Before expanding, ensure your core business has strong unit economics that can subsidize new initiatives. This creates extreme business model volatility that no SaaS founder would accept.

compliance 241

compliance Marketplace as a Service B2B Healthcare 241

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 288

Investment SaaS SMB Enterprise 288

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 306

Scale Finance Headcount Leadership 306

SaaStr

MAY 20, 2025

Global Expansion : With customers spanning 135+ countries and continued international investment, HubSpot has successfully created a global business with significant growth opportunities (their TAM is $76B in 2024, growing to $128B by 2029, with <10% penetration across all products). Its not either / or. Or at least, it doesnt have to be.

SMB 265

SMB Scale Education AI 265

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 275

Acquisition Innovation Startup Engineering 275

SaaStr

JULY 4, 2025

“Very quickly you realize more companies are actually in the data business than they initially thought.” ” This transforms static data into dynamic business intelligence. ” This transforms static data into dynamic business intelligence. ’ emerge as a measurable business asset?”

AI 212

AI B2B ChatGPT Sales Hiring 212

SaaStr

JANUARY 3, 2025

The common denominator is: they are products that require some real business process change to achieve the value from the product. If your product can be used successfully in 5 minutes, without any need for business process change, a freemium / free trial model works well. and that sell mainly larger deals ($50k ACV and up).

Pricing 274

Pricing SaaS Enterprise Investment 274

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 280

Enterprise Pricing Cloud AI 280

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

SaaS 257

SaaS Payment Features Churn Pricing 257

SaaStr

JUNE 19, 2025

They’ve revolutionized how growing SaaS companies handle customer support with a comprehensive solution designed for the unique needs of B2B businesses. Pylon – Welcome Back for Round Two! What Pylon Does : Pylon is the modern support platform built specifically for B2B companies.

Cloud 234

Cloud AI B2B Government 234

SaaStr

NOVEMBER 27, 2024

Consumers now also expect to talk to businesses through digital means. Onboarding, especially for vertical saas products and tools that oftentimes utilize hardware or require a vendor like a Mangomint to ingest 10+ years of existing data on the fly, is an order of magnitude harder since these businesses are open every day.

SaaS Payments 253

SaaS Payments Payments Payment Solutions Payment Services 253

SaaStr

DECEMBER 16, 2024

Its a tough business, with sharp elbows, and half promises. Move on and focus on your business. And it wont get you anywhere. Two, no one will care. Not really. I know, but the thing is, someone else will still take their money. Also, no one really thinks VCs are saints. Everyone knows this. I doubt they ever realized they did.

Investment 243

Investment Business 243

SaaStr

JUNE 26, 2025

valuation, reports businesses achieving average deflection rates nearing 70%, with companies like Duolingo pushing well above 80%. These aren’t simple FAQ bots – they’re AI agents that can access customer data, apply business logic, process transactions, and escalate intelligently.

AI 259

AI Sales Generative AI Pricing 259

SaaStr

DECEMBER 17, 2024

“The worst thing I can do going into a business is dictate ‘this is the way forward,'” Dan explains. “Sometimes it’s simply changing how the business shows up and manages itself.” “This transparency allows us to have much more practical and real conversations about managing the business.”

Management 267

Management Scale Company Culture Forecasting 267

SaaStr

FEBRUARY 2, 2025

Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. Her company specializes in API integration platforms that enable SaaS companies to launch integrations faster and automate complex business processes.

AI 215

AI Technical Review Artificial Intelligence Systems Review 215