SaaStr

DECEMBER 29, 2021

An open core business model empowers customers and fosters brand loyalty. At GitLab, we run on an open core business model. We have a dollar-based gross retention rate of 97% and it’s in part because of our open core model. Clearly and publicly state your business practices.

Innovation 246

Innovation Business Model Banking Scale 246

User Pilot

OCTOBER 24, 2023

The power user curve is an analytics feature that helps teams measure user engagement. In this article, we explore how it’s different from other ways of tracking engagement and how you can benefit from it. TL;DR Power users are the most engaged users, display high competence and often act as product advocates and beta testers.

Engagement 105

Engagement Underperforming Technical Team Trends Onboarding 105

SaaStr

SEPTEMBER 11, 2024

Those characteristics determine how the customer purchases, adopts and engages with your account team to derive value from the software. Complex Adoption, Usage, and Engagement Onboarding and training look different for a customer vs. a user in PLG. How do they purchase software, adopt it, and engage with account teams to derive value?

Scale 312

Scale Scaling Sales Hiring compliance 312

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. In particular, correctly identifying, engaging, and managing your key stakeholders is critical to driving adoption, minimizing risk, and ensuring long term relationship success.

Engagement 111

Engagement Strategy Scale Customer Success 111

SaaStr

FEBRUARY 27, 2021

Together, they are one of the most critical topics in recurring revenue business models. But it turns out, complaints = engagement. There’s a lot to talk about in customer success about churn, and about upsells. Your customers that complain, they do care.

Business Model 347

Business Model Customer Success Churn Software 347

SaaStr

MAY 1, 2021

Zhao says, “Our business model is B2B SaaS, but our sales motion is similar to a consumer-like company…there’s a lot of B2C elements to it.”. Aligned Interests: Your business interests should align with your community’s interests. A Different Way to Approach Enterprise Leads .

Enterprise 317

Enterprise Scale B2C SaaS 317

Payrix

DECEMBER 18, 2024

Software companies are increasingly integrating payments as a core component of their business models rather than treating them as ancillary features. The episode concluded with a call to action for software platforms to engage openly with their payment providers. Ella Aguirre Yeah, absolutely.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

OCTOBER 7, 2022

Not without engaging. Of course I kept some secrets but I shared how our business model really worked, including the nonobvious parts. Dear SaaStr: How Do You Know if a Potential Acquirer is Really Interested, Or Just Kicking the Tires? Well, first off — you can’t. Acquisitions don’t happen out of the blue.

Acquisition 264

Acquisition Business Model Metrics Engagement 264

SaaStr

AUGUST 8, 2023

Strategic finance can be thought of as a project management function for your company’s underlying business model or a BizOps team that operates within a more financial lens. Strategic Finance optimizes a company’s underlying business model to create long-term value by increasing revenue and decreasing costs.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 103

Engagement Strategy SaaS Scale 103

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

SaaStr

JUNE 22, 2021

Being able to find that data, identify, categorize and then look for patterns of behavior so you can engage properly is critically important,” Ting says. When they enjoy their experience, they’ll possibly refer other buyers or expand their business with your company. Customer success is a business model for growth.

Scale 284

Scale Customer Success Scaling Compensation 284

SaaStr

MARCH 8, 2023

Unlike many sales teams, this one only engages with existing customers of a certain size. By the time a customer engages with a human, they don’t need to be convinced of the value of Atlassian. But in general, urgency is always helpful, balanced with thoughtfulness for what you want your business to look like over the next 30 years.

Sales Hiring 265

Sales Hiring Enterprise Headcount Scale 265

Payrix

FEBRUARY 4, 2025

By integrating payment capabilities directly into their platform or software, the master merchant creates seamless user experiences for both sub-merchants and customers, helping to drive customer engagement and unlocking additional revenue streams.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

User Pilot

APRIL 19, 2022

What is the PES score, and how is it relevant to the success of your SaaS business? As a SaaS business model is usually subscription-based, customer retention is crucial to its success. You need to provide consistent value to your customers in order to keep them engaged with your product. Let’s dive in! PES formula.

Engagement 98

Engagement Software Review Onboarding Churn 98

SaaStr

MARCH 29, 2023

Brand: Representation of your offerings and business. Customer engagement: Distinctive interactions you foster. Seek ways to help others grow Damien uses what he refers to as the karma business model and suggests everything starts with sharing and giving. As a result, the karma business model is a virtuous cycle.

Sales Hiring 241

Sales Hiring Scale Strategy Metrics 241

Payrix

JANUARY 10, 2025

As David notes, the challenge lies in adapting to constantly evolving factors such as regulatory changes, new business models, and sophisticated fraud tactics. And if I streamline onboarding, I keep merchants happy, engaged right from day one. Together, both underwriting and onboarding is kind of like a trust pipeline.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

DECEMBER 13, 2021

The developers you engage with often become your first adopters, who then become product evangelists—and they’ll help you scale and solidify trust within enterprises, too. She’s responsible for growing Open Source culture at Comcast and engagement with external communities. Once you have the community, you’re a little bit unbeatable.

Enterprise 246

Enterprise AI SaaS AWS 246

SaaStr

FEBRUARY 20, 2024

V1 recipes: Codify for how reps engage. But you can’t be married to it. Consider the first assignment the very first date, making sure you get along and are asking the right questions. You’ll have some folks who are power dialers, so you give them more accounts than those relationship sellers. Track everything.

Scale 278

Scale Sales Marketing Construction 278

User Pilot

MARCH 9, 2022

In-app messages are targeted messages that can be used to onboard users, engage users throughout their customer journey, and drive user engagement by highlighting new features. In-app messages increase engagement and help users move through the onboarding flow a lot smoother but that’s not all these messages are good for.

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

Subscription Flow

OCTOBER 10, 2024

Growing businesses need to integrate with external systems such as CRM or accounting systems, to avoid data silos. The current billing system does not allow you to switch business models. To prevent this, companies should schedule their data transfer in the hours that least impact their customer engagement.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

MAY 26, 2021

At Totango, when we transitioned to a full fledged product-led growth (PLG) business model 18 months ago and experienced a large volume of growth and demand (30x in one year), we had to adjust quickly and implement levers to scale – and we learned a lot of lessons along the way. Engage with your customers on their timeline.

Scaling 206

Scaling Business Engagement Business Model 206

ChurnZero

FEBRUARY 4, 2022

Engaging your investors starts by understanding what they care about. If perceptual or stylistic barriers are holding you back from engaging with investors, reframe your story. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. SurveySparrow is a multi-functional survey tool designed to help businesses create conversational surveys. As well as local businesses (hotels and restaurants) who would benefit from offline surveys.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

FEBRUARY 16, 2024

the system of engagement, and all of a sudden, it wasn’t just recording and storing data. Others happen daily or weekly, and Lightspeed’s excitement regarding the next generation of software is focused on the frequency of interaction because it drives a lot more engagement and value with customers. This is what Lightspeed calls the 1.0

AI 295

AI Artificial Intelligence New CTO Healthcare 295

SaaStr

OCTOBER 26, 2022

Put users at the center of product decisions, innovate with a hypothesis-driven approach, then align your business model with user interests. As you grow your user base, use the engagement data to see how users use your product. Build an exceptional product with your users. Let your customers set the bar for excellence. .

Enterprise 263

Enterprise Scale Sales Communication 263

SaaStr

SEPTEMBER 2, 2022

Business model expansion: where you might monetize parts of your product that you weren’t previously. At the growth stage, investors will want to see whether this secret sauce has translated into usage and engagement of your product. Build on proof points at the growth stage to demonstrate your market expansion potential.

Scale 244

Scale Retention Metrics Product Marketing 244

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. Unique Ways to Use the B2B SaaS Business Model to Leverage Your Business’s Revenue Growth 1.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

JANUARY 12, 2022

And you lose renewals when you didn’t engage enough of the stakeholders. “Dig deep about their business model before sending them a proposal.” Complaints hurt, but they’re a sign of an engaged customer. A good one. Enterprise customers tend to love having that relationship with a founder-CEO.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

AUGUST 17, 2022

Even if monthly quotas don’t seem to fit your business model, Bill would suggest it anyway. Allowing your user to schedule their demo lets them engage with the rep immediately and directly. Bill and Phil agree on a lot of things, but each has drawn different lessons from their own experience. Focus on logo acquisition.

Sales Hiring 245

Sales Hiring Sales SaaS B2C 245

SaaStr

SEPTEMBER 15, 2023

Its business model of going global and going inbound from India is the differentiation. They released many more products, with Freddy AI in 2018 and, as of last month, launched the Freshworks Customer Service Suite, which is an omni-channel for B2C to engage with customers on Instagram and other places. Why is this important?

Sales Hiring 290

Sales Hiring Scale SMB SaaS 290

SaaStr

AUGUST 15, 2022

That means that you have to find an investor who truly understands your business model and your challenges, supports you, and has invested in other companies in the same industry. . If you’re pitching your idea, and people are engaged, listening, and eager to learn more, you’re on to something big. .

Scale 245

Scale Marketing Scaling Communication 245

SaaStr

MAY 27, 2021

That post of yours on Medium just might get you invited to speaking engagements earlier than your competitor, giving you a platform rather than just a product. Sometimes SDRs are referred to as BDRs, business development representatives. . I’d argue that it’s worth spending significant capital on this early on rather than later.

Sales Hiring 253

Sales Hiring Scale Venture Capital Sales 253

User Pilot

AUGUST 30, 2024

Starting a career as a customer engagement manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

SaaStr

MAY 24, 2024

Dave decided to pivot his business model from solopreneurship to building a sellable asset, leading to the creation of Exit 5. Jason Lemkin shares his experience of hiring and investing in his business, which has revitalized his passion for work and brought him renewed purpose and excitement.

Sales Hiring 300

Sales Hiring Outsourcing Services Technical Review Scale 300