Business Model Leadership Software Development 
Sales Enablement, SaaS and Growth
MARCH 23, 2020
Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Again, it was an easy to use model which scaled effective decision-making. Put simply, enduring companies have moats which defend their business model - they are a competitive advantage.
Sales Hacker
DECEMBER 13, 2024
Kustomer, a SaaS startup navigating leadership changes, unexpectedly handed him the reins to both sales and customer experience/success. When it works best: High alignment between sales and customer success goals: If your sales and CS teams are already working closely together, consolidating leadership can further strengthen collaboration.
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SaaStr
JANUARY 14, 2020
We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our business model. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book.
OpenView Labs
MAY 20, 2021
The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically.
Intercom, Inc.
MARCH 11, 2021
Working with both individuals and businesses, the team at Later needs to implement tactics from B2C and B2B to ensure they’re always providing the best experience for their users. But to kick us off, would you mind giving us a little bit of background about yourself, your 20 years of experience, and your background as a software developer?
Valuize Consulting
JUNE 9, 2022
In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.
Teamgate
NOVEMBER 21, 2018
To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity.
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