Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. To find out, we sat down with Jeanne de Witte , Head of North America Revenue & Growth at Stripe.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Google, Apple and HubSpot are just three examples of industry-leading companies which use mental models to aid quick decision-making. The table below shows the impact of mental models on decision-making: Decision-Making. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JANUARY 27, 2024

What’s the Business Model Behind Automattic and WordPress? A year later, they created Automattic as a commercial services business around WordPress. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. It’s not meant to be a consumer brand.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Payment Features 331

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

APRIL 30, 2022

Or maybe ARR, depending on your model. Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The second constituent there is the developer. Why do developers love SaaS products?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

JULY 29, 2022

And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. I think it is possible to get some revenue-based financing here, for sure, both from SVB and others, and also new emerging vendors from Pipe and on, you can get some. First of all, let’s flip the two points you asked.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

SaaSOptics

APRIL 7, 2022

“ Freemium “—a combination of the words “free” and “premium”—describes a type of business model that offers basic features of a product or service to users at no cost and charges a premium for supplemental or advanced features. . Is Freemium a Good Business Model?

Business Model 74

Business Model Payment Features Business SaaS 74

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Stax

JANUARY 23, 2025

How Merchant Underwriting Works The merchant underwriting process typically follows a few steps carried out by the payment facilitators or acquiring bank to develop an underwriting risk profile. Both processors and merchants face significant challenges: Challenges for Payment Processors Underwriting teams can have their work cut out for them.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Over time, Instacart planned to build out an advertising revenue stream with CPG companies, offering them effective performance marketing with a primed, high-intent audience. billion to $20.7

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. There’s a real dividing line here, which is where FastSpring came in.”

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 114

B2B B2C Underperforming Technical Team Business 114

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Sam Jacobs : What’s the business model? Sam’s Corner [33:50 ].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Stax

MARCH 18, 2025

Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store. It makes most of its revenue from immediate, one-time purchases, like a bedroom set. Monthly/annual recurring revenue. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

NOVEMBER 11, 2021

And by focusing on the paths that help people reach those outcomes, you’ll unlock not only higher customer satisfaction but better conversion and retention rates and, ultimately, revenue. Samuel Hulick: I actually started as a full stack developer. Take pancakes, for example. And it was basically my job to make it clickable.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. The goal of variable pay is to develop a performance-driven culture in which your sales team is financially accountable for results. Step 5: Set Targets.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. Incorrect incentives will lead to poor quality integrations.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? Every team has their own slightly different way of calculating the cost of customer acquisition.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

SaaStr

JANUARY 14, 2020

We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our business model. We were also teachers, we taught in the classroom, so we knew how to teach the first courses. We said, “Well, we think we can do that.

B2B 173

B2B B2C Scale New CTO 173

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Recurring Business Revenue. Develop a Business Plan. Business Model. Decide which business model you’re using for your box. billion by 2025.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. What is a SaaS business model? Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

JULY 11, 2024

Podcast Full Interview: Video Transcript David Vogelpohl (00:04) Hello everyone and welcome to the Growth Stage podcast by FastSpring, where we discuss how digital product companies can grow revenue, build meaningful products, and increase the value of their business. I’ve got a revenue and a profit target I gotta hit.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

Outseta

JANUARY 20, 2020

When I left Buildium five years later we’d grown from a start-up to a business with more than 12,000 customers and $16M in revenue. I was managing a team of 15 and the company had grown to about 140 employees. More than anything, I’d fallen in love with the challenge of building a business and helping it grow into its potential.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Casey Accidental

OCTOBER 20, 2020

This is part two of a three part series on sequencing business models. Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Sales Hacker

NOVEMBER 8, 2021

SDRs and BDRs are often young and ambitious, and their investment in these entry-level positions is formative to developing their sales style and shaping the career paths they will choose. Sales development and customer success have in common a customer-facing approach. SDRs can make excellent customer success reps.

Sales Hiring 117

Sales Hiring Underperforming Technical Team Sales Advertising 117

Baremetrics

OCTOBER 7, 2021

For example, if your conversion ratio is low, is that because your marketing team is bringing in poor leads, your sales team isn’t succeeding in converting high-quality leads, or your development team hasn’t put the best parts of your platform at the front for a successful free trial?

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

FastSpring

SEPTEMBER 4, 2019

How can we use the data to understand our business and make decisions that help us grow? How can we build out a strategy or develop new products that will have a positive impact on our future? The good news is, you don’t need a massive team of data scientists to make visual data possible. Revenue per User.

Data 90

Data Underperforming Technical Team Metrics Trends 90

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Develop a Full Marketing Strategy 2. Churn Rate Churn rate basically defines the long-term trajectory of a business. The amount of annual revenue your business generates will determine which formula to use.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. Services margins running in the negative 20% to negative 60% range.

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Consulting Forecasting 100

Sales Hacker

FEBRUARY 7, 2018

Historically, growth of a sales team was based on the revenue starting with $0M on day 1 of the year. Doubling revenue would require hiring 2x as many people. . However, in a SaaS model , the customer acquisition team can grow revenue to $1M in year 1. Traditional Sales Growth vs SaaS Sales Growth.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Neil Patel

DECEMBER 3, 2020

Even though email marketing can generate a ton of revenue, it’s still not easy. Even for fully-staffed marketing teams, it can be overwhelming. They can also distill your brand and offer into great campaigns that generate revenue. That’s less revenue. Align your in-house team. Well, let’s start from the basics.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

ProfitWell

AUGUST 18, 2020

Sarah experienced the pain of an old business paradigm—a model where customers are at the mercy of companies. In this model, customer opinions and their experiences are secondary to those of the company. As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Totango

OCTOBER 2, 2020

Customer retention is the lifeblood of recurring revenue enterprises, regardless of the external economic circumstances. Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. Target Audiences with Accuracy.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98