SaaStr

APRIL 30, 2024

The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. How do you build GTM efficiency in SMB sales? While this title is SMB-oriented, the advice applies to Mid-Market and Enterprise, too.

Scale 307

Scale SMB Sales Hiring Sales 307

FastSpring

APRIL 17, 2024

SaaStock USA 2024 will bring together over 1,500 SaaS leaders for three days of actionable content, business development, networking, team-building, and fun. If your business is SaaS, then you need to be at SaaStock USA. SaaS.City is a series of topic-specific workshops structured to facilitate learning and networking on May 13th.

Payment Services 158

Payment Services Merchant Services SaaS Payments Payment Solutions 158

SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. A lot of young entrepreneurs are so earnest, they wear their strategy and business model on their sleeve. I hope sharing my top ten list helps my fellow entrepreneurs sidestep a few of these — and gives you more time to go make, and learn from, your own! We’d build.

Technical Review 242

Technical Review Leadership Company Culture Startup 242

Intercom, Inc.

JUNE 14, 2018

I was often asked the same questions, and I found myself leading these workshops many times. I started developing these exercises, and reproducing them in workshops. Balancing business goals with user needs. Maybe that means that your business model is screwed up.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

Sales Hacker

FEBRUARY 3, 2021

Make a demo in the form of a workshop and assign homework. Sooner or later, the truth will be revealed, and you will lose the client – especially if you have a subscription business model with monthly fees. Study your prospect, ask detailed questions on their business model, size, partnerships, previously used software.

Technical Review 120

Technical Review SaaS Sales Hiring Software Review 120

Intercom, Inc.

APRIL 12, 2018

But, we’re really about putting the community and mission first, and the business models kind of fall in place after hopefully we’ve done a good job delivering value to the community. We could rent out a venue and invite amazing designers to come out, tell their story and teach workshops.

Business 215

Business Branding Startup Leadership 215

Intercom, Inc.

APRIL 26, 2018

When I teach a workshop, I ask folks to raise their hand if they’ve searched with Google in the past 24 hours. Not every business needs to form a habit to be successful. There are lots of business models where it’s a one-time transaction, and that’s it. That’s just not true. And that’s fine.

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Assign mentors to staff members to assist with on-the-job training.

Churn 102

Churn Strategy Technical Review Benchmarks 102

Sales Hacker

MARCH 22, 2018

Matching skills available in a scalable business model. Because not following up with calls after emails or not doing a technical workshop after a demo will hurt your business. Sales outsourcing agencies tend to outperform your own team with: Proven experience in exactly the sales functions they offer.

Outsourcing Services 100

Outsourcing Services Sales Outsourcing Outsourced Development Scale 100

Buffer Resources

JANUARY 22, 2024

“After all, there are people who have been doing this now for over a decade, and while brand deals are the number one source of revenue for creators, it's not a sustainable business model, and it's certainly not the blueprint for success used by the top tier creators,” shares Lia.

Social Media 139

Social Media Entertainment Trends Branding 139

Buffer Resources

JANUARY 22, 2024

“After all, there are people who have been doing this now for over a decade, and while brand deals are the number one source of revenue for creators, it's not a sustainable business model, and it's certainly not the blueprint for success used by the top tier creators,” shares Lia.

Social Media 139

Social Media Entertainment Trends Branding 139

ProfitWell

MAY 13, 2020

So it’s a really good advantage right now to be product-led because you can operate with a much more capital-efficient business model. So, when you give these potential customers a way to test out a product, whether that be through a trial or a freemium model. Now is the best time to be product-led.". Good luck out there.

Sales Hiring 98

Sales Hiring B2B Trends Social Media 98

User Pilot

AUGUST 19, 2022

Use specialized software to build your map and map each piece of user information to the appropriate quadrant during an empathy map workshop. Changing business models. Run Voice of the Customer programs and collect customer insights including what the customer feels, says, thinks, and does. What are user personas?

Onboarding 98

Onboarding Data SaaS Customer Success 98

Intercom, Inc.

SEPTEMBER 15, 2021

We do it as an intense week-long workshop with the entire leadership team from the company. I work with a kind of sister firm to Play Bigger called Category Design Advisors, and my partners and I have worked out a pretty standard way of doing this by now. ” How do you do that?

Technical Review 205

Technical Review Sales Hiring Innovation Systems Review 205

SaaStock

MARCH 29, 2019

This gives you four basic types of ideas: Scalable Growth: that’s the ideas you’re currently using as a foundation for your business model, they require a lot of company resources, but they’re tested and provide high ROI. Here is what he writes: I also had the opportunity on Monday to view John Thompson ’s ‘SaaSy Selling’ workshop.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

ChurnZero

NOVEMBER 22, 2021

After reading this article, you’ll walk away with the budgeting strategies and models needed to have more productive conversations with your Finance team about headcount; no begging required. ” Present your business model in a format that gives your Finance team the flexibility to play around with the numbers.

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. There’s opportunity in change, already this serial entrepreneur is looking at new business models born out of the current situation.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

User Pilot

AUGUST 31, 2023

They organize webinars , podcasts, workshops, and other events to attract potential customers. If the cost of acquiring customers (CAC) is significantly lower than the value those customers bring over their lifetime (CLV), it suggests a healthy business model. When combined with CLV and ARPU, a low CAC is beneficial.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Sales Hacker

APRIL 26, 2018

And it’s only on top of strong business fundamentals could you best articulate why the solution you are offering is an excellent investment for the customer. They understand relevant business models and industry trends that affect their prospects. How To Develop Business Acumen.

Business 74

Business Technical Review B2B Consulting 74

User Pilot

FEBRUARY 13, 2024

Now, let’s see some examples of contextual email marketing automation from other SaaS companies: Welcome Emails : Personalized emails at sign-up introduce and guide users, just like Optimal Workshop, prompting you to do your first task. How Zapier’s “Zaps” work.

Marketing 52

Marketing Engagement Software Review Onboarding 52

SaaStr

JUNE 16, 2020

Adnan Chaudhry: And at first, I just want to acknowledge that we’re going to talk about the business models of some of our broader customers, some of the things Salesforce is going through. It’s a business crisis. But this is a public health crisis. It’s an economic crisis.

Sales Hiring 217

Sales Hiring Scale SaaS Payments Payment Services 217

Chart Mogul

JULY 30, 2024

They provide support and entrepreneurial training through one-to-ones with a mentor, workshops, and group classes. Founders have access to knowledgeable mentors in business who are there to answer questions and provide guidance. These are set-up programs that have extensive itineraries covering workshops, seminars, and boot camps.

SaaS Payments 52

SaaS Payments Investment Payment Methods Payments 52

ProfitWell

OCTOBER 30, 2019

The beauty of the subscription model is that for the first time in our history we have a business model where relationships are built directly into the revenue model. The day prior to that we have an optional pricing and monetization workshop and for the two days following—the 13th and 14th—we have a leaders' retreat.".

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. In last week’s Workshop Wednesday , held every Weds at 10 a.m.

Business Model 306

Business Model SaaS Payments Payments Headcount 306

SaaStr

JANUARY 15, 2025

Mangomint has quietly built an impressive vertical SaaS business in the spa and salon space, growing 100% year-over-year to approach $20M ARR with 110% NRR. During a recent SaaStr Workshop Wednesday , Mangomint’s VP of Sales Marchelle Mooney shared 10 ways sales is different in vertical SaaS. ” 8.

Scale 279

Scale Sales Hiring SaaS Payments Sales 279

Sales Hacker

DECEMBER 30, 2019

Sam Jacobs: You get so many different business models. Just curious, what are some of the key learnings that you’ve had as you’ve developed your consulting business? So here’s 500 bucks, go grab a course, go buy a book, go take this workshop.” Mistakes Companies Make [17:42].

Sales Hiring 53

Sales Hiring Revenue Scale Underperforming Technical Team 53

SmartKarrot

OCTOBER 7, 2021

Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Conduct training/on boarding workshops for new and growing customers. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

APRIL 15, 2021

Conduct workshops, product demos, trainings, business reviews and proactively suggest solutions to common customer challenges. Continuously identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals.

Customer Success 10

Customer Success Technical Review Onboarding Engineering 10

SmartKarrot

JANUARY 5, 2021

Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology. Julie Hogan. As the VP of Customer Experience at Drift , Julie is well-known for her insights on improving customer journeys with the help of conversational marketing.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

SEPTEMBER 28, 2020

SaaS is bringing an irrevocable shift in the business model of the software industry. But with the ease of business, the challenges that come along are quite new too. It will bring around 5000 mentorship sessions along with 100 workshops. Slush 2021: 19th – 20th November 2021.

Technical Review 10

Technical Review SaaS Customer Lifetime Value Software Review 10

Intercom, Inc.

OCTOBER 8, 2018

When we first think about UX work, we think about things like commuting, going to work, writing on whiteboards, writing Post-it notes, sprints, workshops. But, modern sales is changing, and the reason it’s changing is because many companies are moving their business model to subscription. Talk to these people.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

Sales Hacker

SEPTEMBER 5, 2018

Taking a company name that clearly articulates its core value, CustomerCentric Selling® (CRC®) designs sales courses and provides training workshops based on a buyer-driven sales dynamic. The company’s three-and-a-half day instructor-led training workshops can be customized for the needs of each specific team or organization.

Scale 102

Scale Sales Recruiting Underperforming Technical Team Sales 102

Buffer Resources

OCTOBER 2, 2023

If I need to deny myself investments, I see it as proof that my business model is off. How do you decide how much to pay yourself versus invest back in the business? While I was definitely scrappy in the early days while we were figuring out product-market fit, I haven’t taken that approach since.

Payment Methods 116

Payment Methods Sales Hiring Payments Business 116

Sales Hacker

MARCH 2, 2020

This is the modern edition of a business classic, confronting the rapidly evolving world of B2B sales with real-world examples, new strategies for confronting competition, and a special section featuring the most commonly asked questions from the Miller Heiman workshops. Agile Selling. Jill Konrath.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

SaaStr

FEBRUARY 22, 2019

Nick Mehta: So, kind of run it as a cross-functional initiative, just like you have a cross-functional initiative for your culture or for your business model. You need one for your customers. So that sheet music in some ways is the KPIs and the goals. What’s marketing’s goals in this?

Sales Hiring 171

Sales Hiring Customer Success Scale Sales Recruiting 171

Buffer Resources

FEBRUARY 18, 2025

What to expect: Panels and workshops on storytelling, audience engagement, and tech innovation. Niche workshops on platform-specific tactics like TikTok growth, Instagram Reels, and LinkedIn personal branding. Interactive workshops on influencer marketing, agency growth, and AI in social media.

Social Media 107

Social Media Marketing Innovation Venture Capital 107

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. Customer Success Workshop Schedule. Customer Success is not just about retaining customers.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137