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Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers?

SaaStr

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

Churn 300
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How to Build A Truly Global Business From Day One with Flexport’s CEO Ryan Petersen

SaaStr

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

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Are Software Companies Good Businesses?

Tom Tunguz

1 Despite the enthusiasm from Investopedia, I think it’s important to say that no financial metric is perfect & all of them are proxies for the ultimate performance of a business. And if AI fulfills anywhere close to its promise, we should expect that trend to continue.

Software 245
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Building a Generational Business Databrick by Databrick

Tom Tunguz

Because Databricks doesn’t incur infrastructure costs when running on-prem, the business enjoys higher gross margins. Some customers run Databricks on their hardware (called on-premises or on-prem), whereas all Snowflake customers run on Snowflake’s cloud. If more Databricks customers move to the cloud, these figures may converge.

Business 287
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SaaS Business Fundamentals: How Decline Codes Impact Failed Payment Recovery

For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. A failed payment isn't just a lost transaction - it could mean a customer churning for good. But not all payment declines are the same.

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What If LLMs Change the Business Model of the Internet?

Tom Tunguz

Data sales invert the business model of the Internet. The days of the ad network may be numbered & with it, an era of a new business model for the Internet. Should we evolve this way, there are any number of questions around user privacy, data controls, regulation, not to mention how product experiences themselves may change.

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Dear SaaStr: What Does A Salesperson Need To Do To “Earn Your Business”?

SaaStr

Dear SaaStr: What Does A Salesperson Need To Do To “Earn Your Business”? Answering these questions correctly will earn my, and most buyer’s business, in SaaS. The post Dear SaaStr: What Does A Salesperson Need To Do To “Earn Your Business”? Solve my problem. Just truly solve my problem.

Business 279
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SaaS CX: The Optimal Failed Payment Recovery Strategy

Customers are the lifeblood of your SaaS business, and keeping them for as long as possible is essential for long-term success. But this relationship can be at risk if their credit card payment fails. This situation worsens if your recovery strategy treats the customer as the problem. The result? Costly customer churn.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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A Solution for Every Type of Churn: Solving Involuntary SaaS Churn

How is your SaaS business addressing involuntary churn? Caused by failed payments, this overlooked source of friction quietly erodes both customer retention and revenue. It leads to revenue losses and can be the largest source of churn, yet your company may not be taking it seriously.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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Business Intelligence 101: How To Make The Best Solution Decision For Your Organization

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. We’ll explore essential criteria like scalability, integration ease, and customization tools that can help your business thrive in an increasingly data-driven world.

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How Becoming a Payment Facilitator Improves Your Merchant’s Experience

Many business-to-business software companies were founded for a single, fundamental purpose: to improve the business solutions available to a certain industry or vertical. How does becoming a payment facilitator help them achieve this?

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Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.

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Innovating and Driving Agility with Tech: No-Code Development

Speaker: Gautam Nimmagadda, CEO, Quixy

In this webinar, you will learn: The current leading trends in tech and their transformative impact on business growth. How to recognize emerging trends in tech today and leverage them to stay agile for a holistic business strategy. Keys to achieve the level of growth, cost optimization, and agility you want for your business.