Buffer Resources

SEPTEMBER 12, 2024

Before I started my business three years ago, I never would have called myself an activist. Simply by existing as a Black, female business owner, I was practicing activism as is explained so well in Ebonyjanice Moore’s book All the Black Girls Are Activists.

Business 108

Business Social Media Government Education 108

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

SaaStr

SEPTEMBER 8, 2024

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

Sales Recruiting 322

Sales Recruiting Scale Venture Capital Sales Hiring 322

USIO

JANUARY 17, 2025

As more businesses embrace this model, ensuring seamless, reliable, and cost-effective payment methods is essential for long-term success. Subscription-based models have become a dominant force across industries, from entertainment and media to SaaS and eCommerce.

Payment Methods 130

Payment Methods Payment Features Subscription Entertainment 130

Buffer Resources

OCTOBER 10, 2024

Turns out, I’m not alone: A study by HubSpot found 31 percent of participants saying that an About Us page is one of the most important elements of a business website. Company history : Everyone has a founding story of why they began their business. How do you operate in your day-to-day business?

Social Media 121

Social Media Merchant Services Business Branding 121

FastSpring

APRIL 24, 2025

How new global laws like the European Accessibility Act will impact digital businesses. If you’re a founder, marketer, or product leader looking to grow your business while doing the right thing, this episode is a must-listen. It’s also good from a legal perspective for businesses. Thanks for doing this.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Stax

MAY 13, 2025

When leveraged strategically, these services can become a key driver of business growth. With the right provider, merchant services can improve your checkout experience, increase cash flow, and unlock valuable business insights. We’ll also outline how to choose the best payment solutions for your unique business needs.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Tom Tunguz

APRIL 9, 2025

It is a company-wide evolution that has the potential to completely reshape your entire business & your customer relationships. Join us for a candid conversation with Barr as she shares how Monte Carlo transitioned from ARR to daily revenue as the core operating metric for the business.

Revenue 130

Revenue Business Pricing Engineering 130

Stax

MAY 16, 2025

The rapid evolution of embedded payments is reshaping industries and unlocking new opportunities, particularly for small business sectors that have often been overlooked. This integration reduces inefficiencies, eliminates redundant controls, and provides businesses with better tools to innovate within their given sectors.

Payments 88

Payments SaaS Payments Finance Payment Services 88

How To Buy Saas

MAY 29, 2025

In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. It also points out educational resources such as an AI for leaders program or an AI for business leaders course to help strategic teams get started.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

MAY 20, 2025

Global Expansion : With customers spanning 135+ countries and continued international investment, HubSpot has successfully created a global business with significant growth opportunities (their TAM is $76B in 2024, growing to $128B by 2029, with <10% penetration across all products). Its not either / or. Or at least, it doesnt have to be.

SMB 273

SMB Scale Education AI 273

Clouded Judgement

NOVEMBER 18, 2024

The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more. There are hundreds of thousands of trades businesses providing essential services in every corner of the country.

Benchmarks 299

Benchmarks Payments Payment Services SaaS Payments 299

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 307

SMB Payment Services Payments Payment Methods 307

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 331

Venture Capital Marketing AI SaaS 331

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 284

Sales Hiring Scale Systems Review Interviewing 284

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 293

Revenue Scale Sales Hiring Compensation 293

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 284

Payments Pricing Scale Revenue 284

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 316

CTO Investment Revenue Marketing 316

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 298

Investment SaaS SMB Enterprise 298

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 315

Scale Finance Headcount Leadership 315

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 284

Acquisition Innovation Startup Engineering 284

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 290

Enterprise Pricing Cloud AI 290

SaaStr

MAY 23, 2025

The numbers validated this quickly: 2018: 100 apps, $1M tracked revenue 2020: Series A at $15M 2021: 6,000+ apps, $1B+ tracked revenue, Series B at $300M valuation SaaStr Fund’s bet wasn’t just on the founders or the technologyit was on the inevitable shift toward subscription-first mobile business models.

Payments 280

Payments Payment Solutions Underperforming Technical Team Payment Methods 280

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

SaaS 261

SaaS Payment Features Churn Pricing 261

SaaStr

NOVEMBER 27, 2024

Consumers now also expect to talk to businesses through digital means. Onboarding, especially for vertical saas products and tools that oftentimes utilize hardware or require a vendor like a Mangomint to ingest 10+ years of existing data on the fly, is an order of magnitude harder since these businesses are open every day.

SaaS Payments 257

SaaS Payments Payments Payment Solutions Payment Services 257

SaaStr

DECEMBER 16, 2024

Its a tough business, with sharp elbows, and half promises. Move on and focus on your business. And it wont get you anywhere. Two, no one will care. Not really. I know, but the thing is, someone else will still take their money. Also, no one really thinks VCs are saints. Everyone knows this. I doubt they ever realized they did.

Investment 247

Investment Business 247

SaaStr

OCTOBER 11, 2024

At $8m, $10m, the operational side of the business may be so complex a COO makes sense. You should find, hire, and manage the VPs of Sales, Marketing, Customer Success, Product and Engineering and even Finance yourself. We can all use a COO a bit earlier these days. A bit earlier.

Sales Hiring 299

Sales Hiring Startup Finance Engineering 299

SaaStr

DECEMBER 17, 2024

“The worst thing I can do going into a business is dictate ‘this is the way forward,'” Dan explains. “Sometimes it’s simply changing how the business shows up and manages itself.” “This transparency allows us to have much more practical and real conversations about managing the business.”

Management 274

Management Scale Company Culture Forecasting 274

SaaStr

DECEMBER 11, 2024

To oversimplify’s Doximity’s business model, it’s “LinkedIn for Doctors” has almost every U.S. Doximity is growing 20% now, vs. 18% at $450m ARR. Insane profitability. 53% EBITDA. That’s crazy. It rains cash at Doximity. physician on its platform. 5 Interesting Learnings: #1. 80% of U.S.

Business Model 274

Business Model SaaS Revenue Marketing 274