SaaStr

APRIL 4, 2025

3) Generate high-quality training data that continuously improves AI performance. Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter.

AI Search 175

AI Search AI Startup Scale 175

SaaStr

APRIL 13, 2025

Parker Conrad, founder and CEO of Rippling (and previously Zenefits), makes a compelling case that the “focus above all” mentality is not just limitingit might be fundamentally wrong for many businesses. Integration with underlying systems of record : At Rippling, all products tap into employee data, unlocking unique capabilities.

Startup 157

Startup Sales Hiring Underperforming Technical Team Cloud 157

User Pilot

OCTOBER 31, 2024

While “use data to drive decision-making” sounds obvious, there’s a HUGE gap between saying it and doing it well. How to apply actionable metrics to different SaaS business stages. How to apply actionable metrics to different SaaS business stages. So, how do you get started with product analytics ?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

Intercom, Inc.

OCTOBER 12, 2021

As a support leader, you already know how important it is to take care of your customers – but it’s just as important to take care of your support team. Here’s why human support is so crucial for any customer-centric organization, and how it can have a significant impact on your team, your business, and your customers.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

SaaStr

NOVEMBER 8, 2022

How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246

BetterCloud

MAY 13, 2025

Every IT team is grappling with the same reality: the ever-widening chasm between the demands placed on IT and the resources at their disposal. Automated systems, on the other hand, can provide continuous vigilance, ensuring consistent application of security updates and proactive identification of potential weaknesses.

Headcount 52

Headcount Scale Underperforming Technical Team Scaling 52

Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

SaaStr

MARCH 22, 2024

Shifting from an operator and loving operations and data to a sales and revenue leadership role felt like a big jump. The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want. Automation and AI could solve for that.

Scale 300

Scale Underperforming Technical Team SMB Finance 300

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Jameson and Sam also recommend that across the org: sales, marketing and CS — the early and sooner you can get the entire team re-focused on creating their own pipeline, the better. Guess what?

Sales Hiring 281

Sales Hiring Underperforming Technical Team Revenue Sales 281

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

NOVEMBER 23, 2022

The success of an executive team often depends as much on their interpersonal harmony as their professional expertise. How does a team establish rapport with one another? Algolia’s Bernadette Nixon (Chief Executive Officer) and Michelle Adams (Chief Revenue Officer) have spent the past few years developing this relational toolbox.

Underperforming Technical Team 313

Underperforming Technical Team Leadership Outsourced Development Finance 313

User Pilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

FEBRUARY 16, 2022

That’s the one fundamental fact on which we can base our businesses. As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. But just the fact that your company is generating ideas can help product teams, sales, success, marketing – everyone – to do better.

Underperforming Technical Team 284

Underperforming Technical Team Company Culture Customer Success Product Marketing 284

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. But in talking to those businesses, Andrew realized that in reality, these small-business, e-commerce consumer stores he was setting out to help were doing everything manually.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Buffer Resources

AUGUST 2, 2024

They’re frustrated by being at the mercy of changeable algorithms or having their data sold to the highest bidder. Most social media users — especially those leveraging the networks to boost visibility for themselves, their businesses, or their work — accept that the good of social media goes hand-in-hand with the bad. 

Social Media 111

Social Media Underperforming Technical Team Government Blockchain 111

SaaStr

JUNE 21, 2024

These nine sales concepts, when done correctly, will greatly improve your sales and sales teams. #1: In a way, you’re diagnosing the biggest opportunities for the business within sales and conversion rates. Most people think you need to hire more salespeople in a demand-poor environment. That’s the wrong answer.

Sales Recruiting 290

Sales Recruiting Sales Hiring Scale Outsourced Development 290

SaaStr

DECEMBER 29, 2022

We believe that in order for SaaS companies to unlock their next stage of growth, their financial operations tech stack must strike the right balance between flexibility, which allows them to pivot quickly in an ever-changing market, and complexity, which supports them as they scale their business, operations, and monetization strategies.

Scale 272

Scale Underperforming Technical Team B2B AI 272

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. Below, I’ve listed those trends with data & excerpts from the earnings call transcript. Microsoft’s Ability to Cross-Sell its Suite is Driving Dominance in Many Categories GitHub is now home to 100 million developers.

Azure 256

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 256

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Is there a lot of internal or customer work that needs to be done or managed by your team? Should your sales engineers also implement the software? How easy is it to implement your product?

Underperforming Technical Team 123

Underperforming Technical Team Technical Review Sales Hiring Scale 123

SaaStr

MAY 10, 2022

A crisis can strike at any time without warning, and it can be especially stressful when business leaders are not prepared for the unknown. Many businesses are struggling to survive after the pandemic triggered unprecedented challenges, crippling the global economy as a whole. Develop a well-defined vision.

Travel 270

Travel Revenue Underperforming Technical Team Scale 270

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. At Intercom, our mission has always been to make Internet business personal. But with the development of automation, like bots and contextual help content, we’ve significantly changed our perception of what being personal means.

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Development 209

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. Together, we developed sales pitches, built out a robust sales process in just a couple of weeks.

Scale 284

Scale Sales Hiring Sales Underperforming Technical Team 284

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

SaaStr

NOVEMBER 7, 2023

There’s an assumption that as a founder or Head of Product, you need a deep understanding of the business domain your users are in — how they think and want to work, regulatory and reporting requirements, etc. To build an app for that industry, you need to know a business to build SaaS for it. #2 What’s the data model?

Generative AI 293

Generative AI AWS Artificial Intelligence AI 293

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. Even thinking about implementing a multi-cloud architecture is prematurely optimizing for practically all businesses – especially startups – and not a trap you want to fall into.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Anchor with proof – even directional data builds credibility. But avoid buzzwords, make it visual and concrete.

AI Search 89

AI Search AI Scale SaaS 89

SaaStr

JANUARY 12, 2023

The current economic climate presents new challenges for businesses. Management teams must determine how to thrive in a downturn to position their businesses for profitable growth. Data shows a significant shift in company valuations happened from 2021 to 2022. In the past, companies could pursue growth at all costs.

Consulting 49

Consulting Underperforming Technical Team Management Marketing 49

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. The same is true of data - data informs decision-making, but doesn’t replace it.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Tom Tunguz

APRIL 14, 2019

In meeting many of these innovative businesses, I’ve observed they face three strategic questions. Classic agencies don’t value the software enough to engender pricing power, develop fast sales cycles, or change the operations of their business to maximize the value of the ML innovation.

AI 203

AI Sales Recruiting Underperforming Technical Team Machine Learning 203

Scytale

JANUARY 21, 2025

Data breaches are a modern-day nightmare for all types of businesses, particularly for SaaS companies handling sensitive customer information. While it often feels like were constantly hearing about the biggest data breaches in US history, 2024 truly set the bar for some of the most significant security crises to date.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. You might have to rebuild your marketing team. Optimize your acquisition funnel.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! Some of our newest products are actually in the data area, where we’re generating unique data that the life science industry needs. I was a software developer, a product person. Six months from now, we could be out of business.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

SaaStr

JUNE 4, 2021

Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? Helping the engineering teams run smoothly and being super productive thanks to mentoring.

Scale 317

Scale Underperforming Technical Team Sales Hiring Engineering 317