Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s your most recent disclosed investment? What’s your most recent disclosed investment? What’s your sweet spot for investing — check size, stage, type of deal?

Management 279

Management CTO Hire New CTO CTO 279

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 295

AI Artificial Intelligence New CTO Healthcare 295

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

SEPTEMBER 15, 2020

Let’s explore a few more ways in which sales tax compliance could impact your growing business. It’s part of doing business! Our first introduction to sales tax was dealing with it as a liability,” CTO and Co-founder David Heinemeier Hansson says. “We Reduce the risk of audits (and possible back taxes).

Payment Services 335

Payment Services compliance SaaS Payments Scale 335

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

SaaStock

MARCH 8, 2019

Before getting into the investment world, she started and sold two successful companies in edutainment, and made a prominent name in the tech field around the world. At Click Ventures, Carman uses her impressive skills to lead companies on the right path, with an unheard of failure rate of funded businesses – below 10%.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

SaaStr

OCTOBER 25, 2023

When Jason was an SVP at Adobe, product marketing was super important since basically every business on the planet was an Adobe customer, so they didn’t have as many opportunities to iterate on either product or marketing. You’re not building a product or getting any new customers. Product marketing is neither marketing nor product.

Scale 291

Scale Sales Hiring Sales Recruiting AI 291

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. Also, determine whether you have the right CTO to handle these changes. If they aren’t sure how to integrate AI into your product, ask if you need a new CTO. Profitability isn’t the end state for investing or an exit.

CTO Hire 212

CTO Hire Sales Hiring New CTO Venture Capital 212

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

SaaStr

JANUARY 17, 2024

They want to use AI to transform their business and how they and their employees work. Benjamin added, “I think a lot of people think about this new AI technology as something that’s gonna just come in and like work from day one. ” What are the Most Important Investments that Ensure a Future 50 Company Can Adopt?

AI 299

AI Enterprise Artificial Intelligence compliance 299

SaaStr

NOVEMBER 11, 2022

They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. VCs can only invest in outliers.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. It’s hard to measure the things that deliver the right value to your business.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Stax

AUGUST 14, 2024

a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. I am passionate about working with partners to grow existing relationships and forging new partnerships to ultimately help grow businesses through product innovation and Stax is the perfect place to do this.” and Canada.

Payments 88

Payments Stax Payment Solutions Payment Services 88

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we kept investing, we knew we were onto something, and little by little we saw our traction improve.

B2B 173

B2B B2C Scale New CTO 173

SaaStr

SEPTEMBER 18, 2020

376: In part two, ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. You start this business. They’ve invested in all of these other businesses.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Valerian Tech

JANUARY 5, 2023

It can be beneficial to hire a fractional CTO (Chief Technology Officer) in a variety of situations. They can provide guidance on which technologies to invest in and help you create a roadmap for the future. When you need specialized expertise: A fractional CTO can bring a level of expertise that you may not have in-house.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

Scytale

MARCH 12, 2025

Apart from building successful companies, these entrepreneurs are taking it a step further – rewriting the rules of business and disrupting traditional models. His investment portfolio spans fintech, biotech, and deep tech, reinforcing his passion for driving progress across industries.

Startup 59

Startup Scale Cybersecurity AI Search 59

OpenView Labs

APRIL 12, 2019

I’m focusing on engineering in these examples, but the experience applies to other areas of the business. The team felt busy, and reports were encouraging. Does a new senior member have the right to challenge a historical decision made by a junior developer? We needed a CTO. Full disclosure. It feels really expensive!

CTO Hire 64

CTO Hire Investment New CTO CTO 64

SaaStr

JULY 10, 2021

Nikos Moraitakis, CEO @ Workable, moderates this insightful session with Dan Adika, CEO at WalkMe; Mallun Yen, Chief Business & Product Officer at RPX Corp; Craig Walker, CEO at Dialpad; and Wade Foster, CEO @ Zapier. This is Dan, CEO of WalkMe, and Wade, CEO of Zapier, and Mallun, Chief Business Officer of RPX, and Craig from Dialpad.

Sales Hiring 265

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

FastSpring

DECEMBER 22, 2020

As the pandemic hit, we, like most businesses, prepared for the worst. I expected our customers’ businesses to be fairly resilient in a downturn, but we were facing economic headwinds that hadn’t been experienced for nearly a century. We dramatically increased our investment in product development. We acquired SalesRight.

Payment Methods 131

Payment Methods Payment Services Payment Solutions Payments 131

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined. .

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

NOVEMBER 13, 2020

Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. So, not that many people have started so early in the career, so long in the space, and great investments that we know like Datadog and Fastly, and good at it. GP and founder of Amplify Partners. Jason Lemkin: Crazy.

Sales Recruiting 226

Sales Recruiting Development Team Review Technical Review Sales Hiring 226

Intercom, Inc.

APRIL 19, 2018

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. Rich: In the world we work in today, in this business, there are some harsh realities. Ciaran, our CTO , came up with this magical line. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Buffer Resources

JANUARY 30, 2023

Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. In order to grow his business , it was necessary to continually engage with followers on LinkedIn and Twitter, but Dave found it difficult to allocate time for this task on a daily basis. I use the Calendar view, and create a new post.

Social Media 22

Social Media CTO Coach CTO Hire New CTO 22

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

APRIL 16, 2019

I think it’s that willingness to travel that continues keeping us a head of the curve, continues teaching us how to continue building a great business. There’s no replacement for what customers can do for your business. The catch was he had just moved his family four kids to New York city. This was a problem.

CTO Hire 179

CTO Hire Travel Underperforming Technical Team CTO Coach 179

CloudGeometry

JULY 8, 2021

When business-critical applications move out of the data center with “lift and shift”. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. The business environment and adoption. Raise your hand. A lot of that as well. One more question.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

Kellblog

MAY 10, 2023

“I’m no longer excited about the new product that we’re building, but I want to keep funding it because we’re out raising money and VCs like it as part of the pitch.” It means running your business differently because you are trying to raise money. No investor wants to invest on terms inferior to the prior investors.

New CTO 112

New CTO Airlines CTO Investment 112

User Pilot

MAY 1, 2024

He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. He has also invested in businesses, like Figma, Vanta, and Webflow, among others. He later branched into hosting podcasts , called Lenny’s Podcast.

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company. link] Contact BayBG: josef.krumbachner@baybg.de

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Outseta

MARCH 21, 2018

The real estate tech start-ups listed below range from companies that are still developing their products to venture-backed businesses that have already found significant traction and revenue. Team: Co-founders Andy Taylor (CEO) and Navtej Sadhal (CTO). Team: Founder & CEO Charles Hadsell. dwel.co - dwel.co

Outsourcing Services 75

Outsourcing Services New CTO Outsourced Development CTO 75

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215