SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 331

Venture Capital Marketing AI SaaS 331

SaaStr

NOVEMBER 27, 2024

SaaStr CEO and founder Jason Lemkin chats with Mangomint CEO Daniel Lang about why vertical SaaS is booming and how Mangomint got to 110% NRR. What was once considered too small or too niche, vertical SaaS has recently emerged as a hotbed of innovation and profitability. Full-Stack SaaS for SMBs Toast today is worth $14B at $1.5B

SaaS Payments 257

SaaS Payments Payments Payment Solutions Payment Services 257

SaaStr

NOVEMBER 28, 2024

Dear SaaStr: How Big Should The Addressable Market Be to Go into Vertical SaaS? I try to look at two things in Vertical SaaS startups, at least when investing : Will everyone in the vertical / industry use it? Even a fairly small business can pay $10,000-$20,000 a year for one app, usually. Or at least $10,000 at a minimum?

Payment Solutions 261

Payment Solutions Inbound Sales Team Marketing Scale 261

SaaStr

NOVEMBER 1, 2024

Dear SaaStr: When Should a SaaS Company Allow Month-to-Month Contracts vs. Requiring Annual? and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. Think about yourself as a consumer.

Payment Features 261

Payment Features SaaS Churn Pricing 261

SaaStr

OCTOBER 18, 2024

Along with co-host Ben Salzman, Jason and Henry discuss the transformative power of AI within SaaS and the evolving dynamics that are reshaping the landscape of software as a service. For years there’s been a QA space where businesses were manually grading thousands of customer success agents. Now, everything has AI in QA.

Sales Recruiting 305

Sales Recruiting Sales Hiring Scale AI 305

SaaStr

DECEMBER 11, 2024

Ironclad CEO and co-founder Jason Boehmig joined Seema Amble, Partner at Andreessen Horowitz at SaaStr Annual to share their observations on what’s currently working and what’s not quite there yet for Artificial Intelligence (AI) in SaaS. What’s Currently Working in AI for SaaS 1.

AI Search 284

AI Search AI Artificial Intelligence B2B 284

SaaStr

FEBRUARY 7, 2025

Playbook: How Top SaaS Companies Drive 2-3x Better Campaign Performance Through Multi-Channel Personalization A deep dive with Jason Lyman, CMO at Customer.io Playbook: How Top SaaS Companies Drive 2-3x Better Campaign Performance Through Multi-Channel Personalization A deep dive with Jason Lyman, CMO at Customer.io The Customer.io

Scale 271

Scale SaaS B2B Scaling 271

SaaStr

FEBRUARY 8, 2025

The next evolution of AI in SaaS isn’t about better models – it’s about context and action. They failed for two key reasons: Zero context about your specific business or product No ability to actually do anything beyond generate text The learning? Want to learn how other companies are implementing these strategies?

AI 242

AI Artificial Intelligence SaaS User Experience 242

SaaStr

JUNE 16, 2024

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

Churn 313

Churn Business SaaS Mobile 313

SaaStr

FEBRUARY 2, 2025

Owner.com has distinguished itself by consolidating dozens of point solutions into a single, integrated platform that helps small business owners compete effectively online. Her company specializes in API integration platforms that enable SaaS companies to launch integrations faster and automate complex business processes.

AI 222

AI Technical Review Artificial Intelligence Systems Review 222

FastSpring

NOVEMBER 27, 2024

In the SaaS industry, the checkout experience can make or break a sale. Focusing on these three key areas can help your SaaS business win more customers: Language. FastSpring is a merchant of record that can help you easily grow your business internationally. Payment methods. Currency display.

Payment Methods 158

Payment Methods Merchant Services SaaS Payments Payments 158

SaaStr

FEBRUARY 26, 2025

Dear SaaStr: Should SaaS Startups Really Have CROs or COOs? Theres no way a SaaS startup needs a CRO or COO or other C-level Officers Without a Clear, Single Functional Area to Own Until $40m-50m+ in ARR. If you are growing 150%, it may be a necessity to get help in ASAP to run a material part of the business. Specialization.

Sales Hiring 210

Sales Hiring Startup Management SaaS 210

SaaStr

MARCH 21, 2025

85% of Business App Trials (and 82% of All Paid) Start on Day 0. In SaaS, we often push for 14 day trials when the sales team gets involved especially. It Takes Mobile Business Apps 222 Days to Hit $10,000 ACV An interesting remind for SMB and freemium apps … to earn it. Not all of it is relevant to B2B but a big chunk is.

Data 208

Data ChatGPT Mobile SMB 208

FastSpring

OCTOBER 11, 2024

When you’re expanding your software business into new regions, industry benchmarking data can help you make better strategic decisions by answering important questions about business in the region. How can businesses best position their subscription products for success in the Asian market? or EU, or are they different?

Merchant Services 158

Merchant Services SaaS Payments Benchmarks Subscription 158

FastSpring

OCTOBER 24, 2024

It’s almost time again for Cyber Weekend, and November sales spikes aren’t just for holiday gifts and physical goods — SaaS and software companies also benefit from this annual increase in sales. trends in year-end SaaS and software sales data. trends in year-end SaaS and software sales data. dollars for simplicity’s sake.

Payment Solutions 157

Payment Solutions SaaS Payments Merchant Services Software Review 157

SaaStr

JANUARY 3, 2025

The success rate for executive hires at high-growth SaaS companies can be surprisingly low – you’re often lucky if 50-60% of your management team works out long-term. ” If you have a SaaS company above 2 million in revenue, both Brian and Jason agree that at that point, all that matters is the management team. .

Sales Hiring 284

Sales Hiring Scale Systems Review Interviewing 284

USIO

JANUARY 2, 2025

The payments landscape is evolving rapidly, and businesses that stay ahead of these trends will be best positioned for success. Here’s a look at the top 8 payment predictions for 2025—focusing SaaS payments, disbursements, and invoice print/mail,—to help your business adapt and thrive in the future.

Payment Features 147

Payment Features Business Trends SaaS 147

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong).

Onboarding 105

Onboarding SaaS Software Communication 105

SaaStr

DECEMBER 11, 2024

So one of the quiet SaaS leaders that has just crushed it in 2024 is Doximity: At $550m in ARR, it’s worth a cool $10.4 To oversimplify’s Doximity’s business model, it’s “LinkedIn for Doctors” has almost every U.S. Physicians on Doximity In vertical SaaS, don’t settle for 20% market share.

Business Model 274

Business Model SaaS Revenue Marketing 274

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 284

Acquisition Innovation Startup Engineering 284

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Growth stage: Introduced business plans with 20-user minimums to provide enterprise-grade features.

Payments 284

Payments Pricing Scale Revenue 284

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 293

Revenue Scale Sales Hiring Compensation 293

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

SEPTEMBER 8, 2024

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

Sales Recruiting 322

Sales Recruiting Scale Venture Capital Sales Hiring 322

SaaStr

SEPTEMBER 30, 2024

Will $1B SaaS companies be run by 1 person teams? What I do know is many of the billion+ SaaS companies I invested in a decade ago would not be remotely competitive today. Complex enterprise business process change still takes time. It’s the era of Hyperfunctional SaaS. So is AI taking over everything?

AI Search 300

AI Search SaaS Headcount AI 300

SaaStr

MARCH 7, 2025

My general rule of thumb for title and when to hire various finance leaders for a typical SaaS company is below: There are a lot of roles that will go under the top finance role, but getting the right top finance person at the right time is the crucial first step in building a successful finance team. It gets expensive fast!

Scale 315

Scale Finance Headcount Leadership 315

Chart Mogul

OCTOBER 30, 2024

As we all know, the SaaS ecosystem has changed dramatically over the last few years, and customer retention and expansion are becoming increasingly important for SaaS … Account Management is a delightfully intricate balance of art and science. Don’t be afraid to bring in the C-suite to assist with delicate conversations.

Management 105

Management B2B SaaS Scale 105

SaaStr

JANUARY 11, 2025

I dont have any answers here but I found the above Business Insider article with a leaked Microsoft memo helpful: They pay AI engineers 48% more They have special spot retention bonuses for AI engineers to keep them This is roughly what I see, too. The AI Team at many SaaS startups makes 30%-40% more. It creates issues and drama.

Engineering 284

Engineering AI New CTO CTO 284

SaaStr

JANUARY 20, 2025

What To Do Next Audit your current payment/finance offerings Survey your customers about their financial pain points Start conversations with embedded finance providers Focus on partners who can scale globally with you Remember: In SaaS, revenue diversity is power.

Payments 246

Payments Finance Payment Services SaaS Payments 246