Remove Churn Remove compliance Remove Systems Review
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Billing System Migration: How to Nail It?

Subscription Flow

Billing system migration is the process of replacing your existing billing system with a new one. Billing system migration is painstaking without a proper plan in place. Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn.

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The Top 10 Important Finance Mistakes First Time Founders Make

SaaStr

that weren’t captured in existing, crappy tracking systems. With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. The delta was often huge — as much as 30-40%. Cash is king. Your focus expands. But don’t.

Finance 334
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Unlocking Growth in the Internet Economy: a Perspective from Stripe Head of Invoicing, Suzanne Xie (Video)

SaaStr

As difficult as SaaS companies can be to build, that can go double for things like setting up billing systems and automating revenue. Maybe your billing system is not ready, your invoicing is a patchwork, or your reconciliation and invoicing have to be done manually. Understand your key stats, whether that’s MRR, ARR, or churn.

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Customer Research 101: The Complete Guide for SaaS

User Pilot

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc.

SaaS 83
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Know Your Customer (KYC): What It Is and How to Comply

Stax

KYC’s three main components are the customer identification program (CIP), which was imposed by the USA Patriot Act in 2011; customer due diligence (CDD); and regular monitoring of the customer’s account and activities, which is also called enhanced due diligence (EDD). In the U.S.,

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30+ Tough Learnings from Losing a Top Customer

SaaStr

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Because you’ll lose another, and/or not close enough key prospect, due to that gap.

CTO Hire 328
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11 Onboarding Gamification Examples to Engage & Retain Users

User Pilot

The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn. In this case, badges encourage users to contribute more reviews in exchange for social recognition of their efforts.