SaaStr
JANUARY 12, 2021
Churn is when your customers drop out on you, and when it comes to your customer base, it’s inevitable. There are a number of factors to churn, including your business model, the maturity of your company, as well as your business type. No matter what, you’re going to have to figure out how to manage churn on the regular.
SaaStr
MARCH 24, 2025
Some fun facts: 10+ years of SaaStr conference attendance Partner at Point Nine Capital, a leading early-stage VC firm Geographic reach: Actively investing across Europe, US, and Australia Notable portfolio: Zendesk, Algolia, Contentful, Loom (and many more) Known for his “five ways to build a $100M business” framework The 5 Key Things (..)
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stax
MARCH 16, 2025
The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.
Tom Tunguz
MARCH 1, 2021
About a year ago, I wrote a post on the hub and spoke data model. Instead, the SaaS ecosystem and the data ecosystem are moving in this direction on their own. Here’s a schematic (click to enlarge) that describes how data flows with a cloud datawarehouse (CDW) fed SaaS app. This may be the next shift.
Advertisement
Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Tom Tunguz
FEBRUARY 26, 2025
Third, contracts mitigate churn rates because the customer is only making a renewal decision once per year, instead of 12x per year. Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. First, revenue becomes much more predictable.
Clouded Judgement
JULY 16, 2024
Our platform unifies core financial and broader operational data and processes within a single platform, with solutions that maintain the integrity of corporate reporting standards for Finance while providing operationally significant insights for business users.
Advertiser: ZoomInfo
Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base. Satisfaction won’t cut it. But where do you start?
Advertiser: Vanilla Forums
But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
Advertiser: Data Robot
You know you want to invest in artificial intelligence (AI) and machine learning to take full advantage of the wealth of available data at your fingertips. But rapid change, vendor churn, hype and jargon make it increasingly difficult to choose an AI vendor.
Speaker: Igor Stenmark, Andrew Dailey, &Youssef Yaghmour
You’ll hear how you can Harness complex pricing to boost Product-Led Growth (PLG) and customer satisfaction while reducing churn. Use your billing platform to integrate data, manage your licensing and provisioning process, mediate and rate usage, and automate your entire workflow to plug revenue leaks. Register now to secure your spot.
Expert insights. Personalized for you.
278 
Let's personalize your content