Clouded Judgement
NOVEMBER 18, 2024
Based on internal analysis of industry data, we estimate the customers of trades businesses, which we refer to as “end customers,” spend approximately $1.5 ”” Benchmark Data The data shown below depicts how the ServiceTitan data compares to the operating metrics of current public SaaS businesses.
SaaStr
MARCH 24, 2025
Some fun facts: 10+ years of SaaStr conference attendance Partner at Point Nine Capital, a leading early-stage VC firm Geographic reach: Actively investing across Europe, US, and Australia Notable portfolio: Zendesk, Algolia, Contentful, Loom (and many more) Known for his “five ways to build a $100M business” framework The 5 Key Things (..)
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Tom Tunguz
MARCH 1, 2021
About a year ago, I wrote a post on the hub and spoke data model. Instead, the SaaS ecosystem and the data ecosystem are moving in this direction on their own. Here’s a schematic (click to enlarge) that describes how data flows with a cloud datawarehouse (CDW) fed SaaS app. This may be the next shift.
Tom Tunguz
FEBRUARY 26, 2025
Third, contracts mitigate churn rates because the customer is only making a renewal decision once per year, instead of 12x per year. Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. First, revenue becomes much more predictable.
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SaaStr
FEBRUARY 7, 2025
to send 35B+ messages, there’s enough data to show what actually works. 5 Non-Obvious Learnings from Customer.io’s Platform Data 1. These focused groups saw 3x higher engagement rates and provided cleaner data for optimization. Quick Reality Check: 84% of customers now expect personalized experiences. The Customer.io
SaaStr
JANUARY 4, 2023
Dear SaaStr: What Do You Do With Churned Customers? Let the take their data. The post Dear SaaStr: What Do You Do With Churned Customers? You put them into a Get Them Back bucket and re-market to them with a dedicated program. And you have sales especially follow-up twice. at no cost to them. If not, ask them to figure it out.
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But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.
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