Andreessen Horowitz
DECEMBER 14, 2023
While the marketplace business model is evergreen, every new platform changes how and where transactions happen. Now, we believe generative AI promises to revolutionize marketplaces again. It will not only transform how products and services are sold — but also how they are made.
SaaStr
MARCH 17, 2021
With this unified knowledge, you can personalize interactions, proactively reduce churn, and enable upselling opportunities. Integration platform as a service ( iPaaS ) standardizes how integrations are built and managed across your organization. Integration Roadmap.
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SaaStr
MARCH 1, 2022
Not trying to over-monetize their $2B Marketplace — revenues flat there. Atlassian does not project an increase in its Marketplace revenue as it incentivizes partners to build on their platform. I like to see this, going long here. You can see a deep dive on that with Atlassian’s CRO below.
Intercom, Inc.
NOVEMBER 14, 2019
Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” That poor customer experience was becoming a huge risk for churn and lost revenue: “Our monthly managed revenue is basically just support and tickets, answering phone calls, getting back to customers when they have issues.
Point Nine Land
MAY 22, 2020
Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.
SaaStr
FEBRUARY 11, 2021
OK, adding in churn, you’re going to have to add another >$1m+ ARR … quickly. How do you deal with FUD in the marketplace? . Top-line revenue, inclusive of churn, inclusive of upsells and self-service, net of everything. Let’s say you hire your VP, Sales when you are at $1m in ARR.
Point Nine Land
JUNE 11, 2020
Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.
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