User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. They believe the traditional services delivery model is being disrupted, and that in the age of AI, every company should be able to get up and running on their CRM and deploy software to their teams within days.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

JUNE 25, 2025

Between intrusive pop-up ads, strictly gated features, and endless upsells, users are over it, and churn rates reflect that. Set up systems to continually track how app users behave, user retention , lifetime value , acquisition cost , and churn to measure success. You can always bundle additional services. Adobe does this well.

Payments 66

Payments Payment Solutions Payment Methods Strategy 66

Andreessen Horowitz

DECEMBER 14, 2023

While the marketplace business model is evergreen, every new platform changes how and where transactions happen. Now, we believe generative AI promises to revolutionize marketplaces again. It will not only transform how products and services are sold — but also how they are made.

Marketplace as a Service 139

Marketplace as a Service AI Search AI Outsourcing Services 139

SaaStr

MARCH 17, 2021

With this unified knowledge, you can personalize interactions, proactively reduce churn, and enable upselling opportunities. Integration platform as a service ( iPaaS ) standardizes how integrations are built and managed across your organization. Integration Roadmap.

Sales Hiring 322

Sales Hiring Scale Technical Review Marketplace as a Service 322

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. You can deploy subscriptions as a service, billing as a service, fraud prevention as a service. Platforms-as-a-service.

Payment Features 259

Payment Features Payment Services Outsourcing Services Payment Solutions 259

SaaStr

MARCH 1, 2022

Not trying to over-monetize their $2B Marketplace — revenues flat there. Atlassian does not project an increase in its Marketplace revenue as it incentivizes partners to build on their platform. I like to see this, going long here. You can see a deep dive on that with Atlassian’s CRO below.

Scale 262

Scale Marketplace as a Service Headcount Cloud 262

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

SaaStr

FEBRUARY 11, 2021

OK, adding in churn, you’re going to have to add another >$1m+ ARR … quickly. How do you deal with FUD in the marketplace? . Top-line revenue, inclusive of churn, inclusive of upsells and self-service, net of everything. Let’s say you hire your VP, Sales when you are at $1m in ARR.

Sales Hiring 364

Sales Hiring Scale Sales Recruiting Sales 364

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. We talked about churn. MRR, obviously.

SaaS Payments 247

SaaS Payments Metrics Payment Methods Scale 247

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. Chargify.

Sales Hiring 228

Sales Hiring Scale Payment Features Marketplace as a Service 228

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 250

Software Review Scale Technical Review SaaS 250

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

MAY 10, 2018

This creates an acquisition treadmill with built-in natural churn. Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

SaaStock

MARCH 26, 2019

The space as a whole has churned more IPOs in the last 6 months than the previous 20 years combined as a result. Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. However, our interest goes beyond the current state of SaaS in Latin America.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Obviously we’re a little biased ?? Integrations and Messenger apps.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Chaotic Flow

SEPTEMBER 17, 2013

We know that the biggest your SaaS business can ever get is determined by the SaaS growth ceiling: a simple function of customer acquisition rate, average recurring revenue per customer and percentage churn. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate. Where’s the SaaS growth lever?

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

Chart Mogul

OCTOBER 19, 2018

GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. So why the change? The result?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Reduce involuntary churn with proactive dunning.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

User Pilot

MAY 21, 2024

What is churn ? Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer churn?

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 205

Sales Hiring Scale SaaS Payments Payment Services 205

ChurnZero

FEBRUARY 8, 2023

In 2021-22, ChurnZero customers reported results including 58% reduction in churn, 100% increase in customer lifetime value, 21% increase in net revenue retention, 70% increase in user adoption, a 45-point increase in NPS and more.

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

Blulogix

DECEMBER 13, 2024

For Managed Service Providers (MSPs) , real-time analytics is a game-changer when it comes to understanding customer behavior, improving service offerings, and driving business growth. Traditional billing systems, which often provide limited insights into customer activity, are no longer sufficient in a highly competitive marketplace.

Payments 97

Payments Payment Services Marketplace as a Service Payment Solutions 97

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

User Pilot

AUGUST 12, 2024

To achieve these goals, online marketplaces typically focus on two key segmentation strategies: Geographic segmentation (based on customer locations and regional preferences). Enhancing customer retention in financial services Banks leverage customer segmentation to enhance retention rates and improve overall service quality.

Marketplace as a Service 95

Marketplace as a Service Banking Telecommunications Mobile 95

User Pilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. Knowledge bases help tackle customer churn by reducing ‘friction’ (the cost of learning how to use your product).

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Marketplace as a Service 98

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Tom Tunguz

JANUARY 14, 2016

A theoretical example: a business at $100M in revenue looking to grow 100% annually with a blended customer acquisition cost of $400 and a payback period of 9 months, and an average annual revenue per customer of $533, must spend $75M dollars per year - we’re ignoring churn. Market fragmentation.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. This additional layer of customer understanding means you’re always ready to react to opportunity and to thwart churn.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Baremetrics

MARCH 30, 2021

Do any of them have what you want in a subscription management service? Zuora Founded in 2007, Zuora is an enterprise billing and invoicing company that helps businesses launch and manage their subscription-based services. Just like Chargebee, it is web-based and offers 24-7 customer service. What suits your business?

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98