Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. How do I upgrade a subscription in Stripe?

Payment Features 97

Payment Features Subscription Software Review Payments 97

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 105

Payment Services Payments Payment Solutions Payment Methods 105

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 119

Payment Services SaaS Payments Merchant Services Payment Solutions 119

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Subscription Flow

JANUARY 3, 2024

Having a flexible pricing strategy allows SaaS providers to cater to different customer segments and needs by offering different pricing models such as subscription, usage-based , freemium, or hybrid. Each model has its own logic and is appropriate for various types of services and customer needs.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy Marketplace as a Service 52

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Subscription payment and management: Stripe. Integrations and Messenger apps.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

ChurnZero

FEBRUARY 8, 2023

Today, ChurnZero is used by hundreds of Customer Success teams at leading subscription brands to work more efficiently, build more revenue, and deliver the best possible customer experience. Representing a vote of confidence from real software users, these awards also spotlight those that have risen to the top among thousands of companies.

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

Blulogix

FEBRUARY 18, 2024

For businesses leveraging subscription models and agile monetization strategies, harnessing the power of analytics is not just an advantage— it’s essential. This segmentation enables tailored subscription offerings and personalized marketing, increasing conversion rates and customer loyalty.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

CustomerSuccessBox

JUNE 20, 2022

Turn down the churn rate. Customer Success tools come with features where you get segment-specific real-time account health so that you can act proactively upon risk signals and never let the churn surprise you! With that, the risk of churn increases as well. Detect and Act on Upsell & Cross-sell Opportunities.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

ChurnZero

FEBRUARY 22, 2019

Churn Monster #9: Cheater Customer. It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. Identifying your competition and staying informed about their products and services is the key to remaining competitive in the market and is crucial to customer retention and the survival of any business.

Churn 40

Churn Marketplace as a Service Customer Success Subscription 40

Blulogix

DECEMBER 21, 2023

Subscription Billing 1. Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Partnerships: Companies will work together, offering combined services and leveraging each other’s UBP models to create compelling value propositions for customers.

AI Search 59

AI Search B2B Marketplace as a Service AI 59

User Pilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service.

Marketplace as a Service 92

Marketplace as a Service Churn Onboarding Engagement 92

Navint

JANUARY 29, 2019

Highlight Video: Explaining the Subscription Economy: Why Your Company’s Future May Depend On It. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event.

Payment Features 53

Payment Features Subscription Marketplace as a Service Scale 53

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do When I first started my online B2B business, my “bookkeeping” consisted of keeping all invoices in a pickle jar along with an apology to my accountant every year. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Chargify

OCTOBER 22, 2020

Through these integrations you can discover new insights from business data while enhancing your sales process to provide a customer-centric experience that will help reduce customer churn. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Payment Features 40

Payment Features Subscription Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Payment Features 40

Payment Features Subscription Technical Review Airlines 40

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Baremetrics

APRIL 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Quick look Before we dig into the specifics of what both these service providers offer, let's take a quick look at each brand and its core focus. Easily connect to other business services.

Payment Services 59

Payment Services Merchant Services Payment Methods Payments 59

Blulogix

FEBRUARY 16, 2024

Proactive Engagement: Automated systems can identify key customer milestones or behaviors that signal an opportunity for engagement, such as usage patterns that suggest a customer is ready to upgrade or might be at risk of churning. Identify critical touchpoints where automation can enhance the experience or streamline processes.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn.

SaaS Payments 226

SaaS Payments Metrics Payment Methods Scale 226

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. In other words, we may see users coming for the network and staying for the tool.

Marketplace as a Service 49

Marketplace as a Service Payment Features Scale Benchmarks 49

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 151

Payment Solutions Payments Outsourcing Services SaaS Payments 151

User Pilot

AUGUST 18, 2024

Pendo pricing Pendo uses a quote-based pricing model for all four of its subscription tiers. ProductPlan pricing ProductPlan uses a quote-based pricing model for all three of its subscription tiers. You can also purchase HubSpot products individually, with each product possessing different subscription plans.

Scale 78

Scale Scaling Software Review Social Media 78

OpenView Labs

JANUARY 13, 2022

These companies might have introduced a new usage limit for their free plan or for an entry-level paid subscription, for example, rather than testing a more disruptive pay-as-you-go offering. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Providing Warning of Churn Potential. Matching Expertise to Customer Needs.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). Invoicing and payment (e.g., Enterprise versions of Upwork or other labor marketplaces. This means I’m not going to cover common metrics such as GMV/GSV, Take Rate, Churn, NPS, Rule of 40, etc.) see here , here and here.)

Payments 60

Payments Enterprise SaaS Payments Metrics 60

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Zendesk : Best for scalable customer support and service management across multiple channels. Ready to get started? Salesforce pricing.

Software Review 76

Software Review Software Management Business 76

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. Cost analysis is a companion term.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83