SaaStr

MAY 19, 2023

VCs would overlook startups that had raised too much money in the Go-Go days, or had lots of founder turmoil, or lots of churn, if the growth was there. Another month of progress, another set of new customers, etc. Share up front why your first CTO left. Not so much today. If there’s a big issue, just address it upfront. “I

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New CTO CTO Banking Cloud 307

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 297

Part-Time VPE Technical Cofounder CTO Hire New CTO 297

SaaStr

NOVEMBER 11, 2022

What I mean is Ben broke the rule that he didn’t care what NRR and churn were. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO. And it was interesting that they broke rules.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Outsourced Development 215

Outsourced Development Underperforming Technical Team Development Part-Time VPE 215

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. X amount of revenue, X amount of churn, X amount of growth in marketing, etc. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. That’s it.”

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. Then, MongoDB lowered to 12% growth from 57%, and even though there isn’t more logo churn, people are trying to use it less to manage spend. What happened?

CTO Hire 148

CTO Hire AI Venture Capital Sales Hiring 148

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Chart Mogul

JULY 9, 2018

Sergei Anikin, CTO, Pipedrive. After you’ve saved your chart, you’ll see it added to a new section of your Charts sidebar called Custom charts. Or if you’re laser-focused on reducing churn, you can move those metrics to the top of your menu for quick access. New Feature: Stay Focused on Your Goals With Targets.

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New CTO CTO Metrics Churn 45

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. How I made it to $1,000 MRR Here are the tactics I used to grow Friendly from a brand new startup to a company that makes over $1,000 in MRR. So at age 38 I finally started my own start-up—in the midst of the Corona crisis.

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New CTO Underperforming Technical Team CTO Technical Review 87

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. By reducing one-month churn by several percentage points. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. Yosem Reichert-Sweet, CTO, Unbounce.

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Artificial Intelligence AI Search Machine Learning Marketing 145

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Table of Contents. Best of all, it integrates easily and quickly.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Said hops came from a new cultivar out of the Pacific Northwest called Cascade. Key takeaways.

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CTO Hire Sales Hiring New CTO CTO 98

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. The volume of transactions was low enough that they could get by using database queries to calculate their MRR, churn, and even to perform some cohort analysis. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Valuize Consulting

OCTOBER 7, 2021

In this article, we introduce a new Customer Success metric to help you effectively measure the impact of your CS organization, definitively prove the ROI of Customer Success and garner eager investment from your CFO. NDR Efficiency: The New Customer Success Economics. This includes downsells, churn and expansions.

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Customer Success New CTO Scale Headcount 52

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Nudging Customers with Behavioral Tactics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. SaaS Community Marketing: 11 stories from software companies. We have received over 2.6k

Marketing 98

Marketing Social Media SaaS New CTO 98

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. However, there’s another type of churn that gets overlooked. I’m talking about involuntary churn. Just how much damage is involuntary churn causing? Cheers Paul Juicer CTO. Actively sending emails (a.k.a

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Step 5: Time for the interview.

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Interviewing B2B Marketing Underperforming Technical Team 76

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Robert Kern, CTO & Co-Founder, PredictHQ. But, it’s more than that.

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Subscription Payment Features Merchant Services SaaS Payments 51

Crafty CTO

APRIL 17, 2023

Caught in the churn If we really are at the early stages of an emergence, what are the implications? Corey ’s fantastic sci-fi series The Expanse known as “the churn.” The churn can be seen as a metaphor for the unpredictable nature of life and the constant state of flux that people experience.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

ProfitWell

DECEMBER 6, 2019

He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. What are your thoughts on this piece?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. Just keep in mind that an annual package can drastically cut down your churn rates. Retain : our automated churn-reduction software.

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B2C Subscription Payment Features Payments 52

ProfitWell

SEPTEMBER 5, 2019

Michael Klett, Co-Founder & CTO, Chargify. We’re particularly pumped to join forces with the Chargify team because it’s so much more than your traditional partnership — from the new product integration, to shows and events, we’re excited for what’s to come. Joining forces to drive SaaS revenue. What’s coming next. RevOps and Hops.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Chart Mogul

JULY 1, 2020

Simply put, you conduct customer discovery interviews before launching a new product, or whenever you want to discover potential customers. After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Step 5: Time for the interview.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I would also encourage you as a new executive to have a separate executive coach. We look at that and we do differentiate that CARR waterfall in the markets.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. Transparency goes a long way. Value-based metrics.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. The volume of transactions was low enough that they could get by using database queries to calculate their MRR, churn, and even to perform some cohort analysis. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

SaaStr

MAY 27, 2024

To IPO, companies need to triple their market share in their core market and have a churn rate of less than 3-4% per month. Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly.

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CTO Hire Development Team Review Software Review Technical Review 298

SmartKarrot

OCTOBER 29, 2021

In an emerging industry, if your customer success team is a relatively new addition within a business, there is an enormous amount of grafting to be done to prove your team’s worth with the company. In case the service is poor, or the customer gets a lackluster experience, it results in customer churn.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

Tom Tunguz

MAY 7, 2014

Unlike most business stories which are penned from the point of view of the CEO, this one is written by the CTO/founder, David Hitz. Other chapters focus on risk, including evaluating the risk of entering new markets, of changing corporate culture and attitudes, and of changing CEOs. and building a startup.

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Underperforming Technical Team New CTO CTO Government 157

Intercom, Inc.

JULY 10, 2018

Moving fast is key, but it can be helpful to test a new feature with a certain segment of users before you roll it out to everyone. Post-churn call or email. You’ll notice this conversation in Intercom started as a question and evolved into a valuable feature request, with our CTO chiming in via notes (which the user can’t see).

Business 106

Business SaaS New CTO CTO 106

OPEXEngine

JANUARY 4, 2022

It’s the kind of notoriety that is leading to a wave of consumption pricing for new software companies and causing established companies to consider whether they too should switch to a usage-based model. Here are some of the causes: Unexpected spikes in utilization can cause significant customer backlash and churn.

Pricing 52

Pricing New CTO CTO Metrics 52

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? And does it fundamentally prevent churn? Prevent churn or add ARR. And it has to do, in my mind, one of the two.

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Technical Advisors Scale Technical Review Payment Solutions 228

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 83

Scale Technical Advisors Sales Hiring Technical Review 83

User Pilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. If retention slips, you end up overspending on acquiring new users instead of growing revenue from those you already have. Get it wrong, and you risk high churn. So, how do you offer value the moment a new user opens your app?

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Payment Solutions Retention Payment Methods Strategy 52