SaaStr

MARCH 2, 2022

Use agencies to outsource your execution, not your thinking. As you think about agencies, consider what you own and what you outsource.” – Jeffrey Yoshimura. Without showing customers what your product, service, or solution will look like in the future, it is hard to close the sale.

Outsourcing Services 246

Outsourcing Services Scale Outsourced Development Marketing 246

SaaStr

MAY 4, 2022

You can deploy subscriptions as a service, billing as a service, fraud prevention as a service. You get a service, you get a service, you get a service—everything is a service now.”. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix).

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

Incredo

JULY 8, 2019

“The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself.”. Digital marketing agencies usually write about what a company will receive after partnering with them or why a company should choose their services over another agency’s services. Let’s dive in! #1

Outsourcing Services 200

Outsourcing Services Scale Outsourced Development Sales Hiring 200

Kellblog

FEBRUARY 6, 2023

Company A has a leaner services business at 10% of revenue, where company B’s is kind of hefty at 25%. Both companies have barely profitable services businesses (2% gross margin), but at least company A’s is relatively smaller so that services boat anchor does relatively less damage. You know you want to pick A.

Outsourcing Services 110

Outsourcing Services Underperforming Technical Team Outsourced Development Scale 110

Intercom, Inc.

DECEMBER 2, 2019

Offering multilingual support doesn’t just drive CSAT scores, it can even impact churn. Whether it’s in-house or through outsourced help, one of the greatest challenges to providing comprehensive multilingual support is finding people who have the right technical and language skills. Here are our key findings: 1.

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Neil Patel

APRIL 12, 2021

By offering a subscription-based service, it’s much easier to manage your stock levels. It’s free to use the service, but if you sign up for a paid membership, you get a special discount on your boxes: The model you choose depends on what you’re selling and your long-term business goals. Partner With a Fulfillment Service.

Outsourcing Services 123

Outsourcing Services Payment Methods Payment Features Subscription 123

CustomerSuccessBox

SEPTEMBER 15, 2021

You have two options- in-house customer success or outsourcing customer success. With customer success being a new function and companies not prepared for it, outsourcing might seem like a wise decision. This means businesses have to find new ways to improve retention and reduce churn. But will it help in the long run?

Outsourcing Services 52

Outsourcing Services Outsourced Development Customer Success B2B 52

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. Paddle is less experienced than other MoR partners. FastSpring is a more experienced, knowledgeable partner for your SaaS business.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

FastSpring

DECEMBER 7, 2022

Next, we explain how a MoR is different from other payment service providers. A Merchant of Record (MoR) is the business entity that sells goods or services to the buyer. You can act as your own MoR or you can outsource the entire process to FastSpring. What It Means to Have FastSpring as Your Merchant of Record. And more…. …

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Chart Mogul

FEBRUARY 27, 2020

The majority of our customers are IT/MSP service providers and WISP operators. In the end, I chose to ignore the complaints about pricing from the group not getting as much value, and focus entirely on the group that values our service the most. I’m the founder of HostiFi. By generating 2.5X But there’s more to it than that.

Outsourcing Services 131

Outsourcing Services Revenue Outsourced Development Scale 131

SaaStr

NOVEMBER 12, 2019

the initial idea that I came up with for Pardot was simply to do an outsourced lead generation S as a service. We got it into the hands of a few early customers, and they said, “David, we don’t want to buy leads as a service from you, we want the software that you built to generate those leads. That was Pardot 1.0.

Sales Recruiting 202

Sales Recruiting Scale Outsourcing Services Sales Hiring 202

Andreessen Horowitz

OCTOBER 4, 2023

For early stage companies, lenders are mostly underwriting based on existing investor support; with later-stage companies, they are underwriting to enterprise value and are more focused on company KPIs, churn, and related metrics. How does the company underwrite and service assets? What partners or licenses are required?

Outsourcing Services 129

Outsourcing Services Software Review Scale Banking 129

User Pilot

AUGUST 26, 2024

There are three main data capture methods: manual tracking, auto-capture and outsourcing. Addressing these friction points will create a smoother, more enjoyable customer experience that encourages continued use and reduces churn. Here are 5 ways to collect product data: Leverage user feedback surveys to gather data.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

SaaStr

NOVEMBER 11, 2022

What I mean is Ben broke the rule that he didn’t care what NRR and churn were. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. A key vendor that we’ve relied on for years. And it was interesting that they broke rules.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Sales Hacker

SEPTEMBER 11, 2020

VCs are always on the lookout for the next Lyft, so they strategically partner with founders who they believe will provide them with a 10X return. Since startups are focused on growth , they’re going to dedicate all of their time and resources on their core competencies, and they’ll outsource everything else.

Outsourcing Services 108

Outsourcing Services Scale Startup Outsourced Development 108

Neil Patel

SEPTEMBER 10, 2020

Increasing monthly recurring revenue (MRR) Decreasing user churn rates Decreasing cost per acquisition Increasing average revenue per customer Increasing Customer lifetime value. 300 basic customers, churn rate of 4.7% They should have in-depth knowledge and experience with your industry, business, product, or service.

Content Marketing 145

Content Marketing Outsourcing Services Technical Review Marketing 145

Neil Patel

JANUARY 21, 2021

You can get a quick fix through services like Mobify or Duda Mobile. If you have outsourced link building in the past, you can also contact the person who placed the links for you and ask that person to have the links removed. Link out to authority blogs that are doing outsourcing well. Tips to Make your Site Mobile-Friendly.

Outsourcing Services 145

Outsourcing Services Social Media Mobile Scale 145

Intercom, Inc.

NOVEMBER 3, 2022

Do I just deflect the responsibility entirely to outsourcing agencies? We’re always learning more and more. All of these internal orchestration pieces go beyond the basic questions of what channels to offer or how to do the bare minimum. There’s so much opportunity for support to make a huge difference within an organization.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Andreessen Horowitz

JUNE 3, 2024

trillion in annual global productivity , and global payments company Klarna recently said it saves $10 million in costs every year by using GenAI to generate images and reduce their reliance on external marketing partners. In this phase, swarms of AI agents recreate or supplement a team’s full-service capabilities. via Captions ).

AI Search 121

AI Search AI Outsourcing Services Payment Solutions 121

Baremetrics

AUGUST 29, 2021

If you’re not sure who could benefit from your services yet, casting a wide net and targeting a broad market is one path towards identifying them. You may have heard of the term “customer persona”, i.e., fictionalized archetypes of people most likely to use your services. Phone calls also provide some added opportunities.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

ProfitWell

JULY 22, 2020

Rather than leaving the work of dealing with consumers and how your products are displayed to vendors, you can handle it and build your brand's image. Though it may be difficult to reduce customer churn to zero, a robust retention program can help reduce it significantly, which will be invaluable for direct-to-consumer growth.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

Andreessen Horowitz

DECEMBER 14, 2023

It will not only transform how products and services are sold — but also how they are made. pic.twitter.com/oCKDgp53uu — Ronak Trivedi (@therealRoShow) November 24, 2023 Negotiation and customer service LA creative studio Brain recently released a virtual garage sale, where users haggled with AI to get lower prices on real products.

Marketplace as a Service 139

Marketplace as a Service AI Search AI Outsourcing Services 139

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Rachel now leads marketing at Notion.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Subscription Flow

MAY 16, 2024

Though CardConnect never publicly came clean on why they had discontinued this service which seemed to be a win-win for all actors involved, there have been speculations as to why they may have done this. 3) Outsourcing the Job to Better Third-party Software This is where CardPointe’s seamless integration capabilities come in.

Payment Features 105

Payment Features Merchant Services Payment Solutions Payment Services 105

Baremetrics

SEPTEMBER 2, 2021

Churn Rate Conclusion. Recurring billing happens when a merchant automatically charges a customer for a service on a prearranged schedule. After that, the vendor makes recurring charges with no further permissions required. Therefore, companies typically outsource the entire process to a payment service provider, such as Stripe.

Payment Services 89

Payment Services Merchant Services Payment Features Payments 89

FastSpring

JANUARY 9, 2023

When selling physical goods and services (online or in person) , various Stripe alternatives built for physical goods payments (like Amazon pay, Square, etc.) Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. Table of Contents. MoRs for SaaS Companies.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

SaaStr

JANUARY 21, 2020

The last but not least sort of caveat is taking customer and the churn into consideration. It helped bump customers into annual contracts and it helped people set great expectations so that customers didn’t churn. Quarterly ENPS service. It’s the same reason that I don’t use outsourced SDRs.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Sales Hacker

SEPTEMBER 24, 2022

For your team, this step is about making your prospects realize they need your products or service. Action: The prospect takes action — either purchasing your product, postponing their decision, or opting out and going with another vendor. The last email should reinforce the value of your product or service.

Sales Funnel 133

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 133

Baremetrics

NOVEMBER 9, 2021

Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. The same product, service, and price point could lead to two completely different experiences based on how expectations are set. What does it mean to you? How do you define it?

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

SaaSOptics

MARCH 10, 2022

As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. Stripe has flexible pricing to fit any plan for any business of any size, and even uses machine learning to gather information to reduce churn in the future.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Baremetrics

SEPTEMBER 10, 2021

Instead of charging money for using your product or service, you sell your client’s views to another company. Channel sales (or indirect sales): Instead of trying to sell your service yourself, if your profit margin allows it, try outsourcing this to resellers that already have a large audience.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

yoursales

DECEMBER 12, 2018

Pipedrive has been part of YourSales and many of our outsourced sales assignments since the beginning. Mimiran – More Leads and More Deals for SMB Services Business. Mimiran – More Leads and More Deals for SMB Services Business. ZeroBounce – Award-Winning Email Validation Service. Grow with Maximizer CRM.

Scale 100

Scale Payment Methods Payment Solutions Outsourcing Services 100

Baremetrics

DECEMBER 27, 2021

They can be outsourced. Many shop owners will never see their own inventory and so are looking to automate the integration of their drop shipping partners with their Shopify storefront. Monitor your revenue and customer behavior like never before with churn rate, conversion rate, and more. They are time consuming.

Merchant Services 98

Merchant Services Outsourcing Services Outsourced Development AI Search 98

Sales Hacker

NOVEMBER 16, 2021

It combines B2B data, data outsourcing, and robotic process automation, to increase qualified leads exponentially. Automatic churn signal triggers. surveys) automation to provide a complete picture of who your customers are and what products or services they are likely to engage with. Use prospect search filters.

Scale 127

Scale Outsourcing Services Artificial Intelligence Machine Learning 127

Panintelligence

FEBRUARY 7, 2024

Fintech SaaS success is won or lost based on the quality of the experience you deliver to customers, partners, and employees. As Mike says; “There's starting to be a shift in financial services, with more organizations going for commercial, off-the-shelf products that they can then configure themselves. But there's a problem.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

User Pilot

FEBRUARY 22, 2024

Improve customer communication by training your customer service team. Effective customer communication will keep customers from churning or switching to competitors — thus increasing your retention rates. Instead of outsourcing the entire writing process to AI, you can simply use this technology to make your writing better.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105