Churn Payment Features VP of Engineering 
SaaStr
JULY 15, 2022
Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Hey everybody. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. It was packed.
Valuize Consulting
DECEMBER 7, 2021
In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization. Is it going to be Cost of Goods Sold Monetized, or Cost of Goods Sold Non-Monetized?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Chart Mogul
FEBRUARY 13, 2025
It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.
Kellblog
MARCH 13, 2020
In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Back in the pre-subscription era, basically all the revenue — save for a little bit of services and some maintenance that practically renewed itself — came from sales anyway. Then the subscription era came along.
FastSpring
SEPTEMBER 16, 2022
If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. That includes: A global focus. Professional moderation.
Intercom, Inc.
JANUARY 5, 2023
He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.
ChurnZero
MARCH 31, 2023
The article cites Ben Childers , vice president of global client success at Engaging Networks who summed up the rationale nicely: “Organizations will be looking to their CS team to increase their net renewal rates as new business prospects are shaky at best. This isn’t merely a theory.
Expert insights. Personalized for you.
293 
Let's personalize your content