Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

SaaStr

JUNE 13, 2019

Net dollar retention, also called negative net churn, also called account expansion. That’s net of churn, how many customers have I lost, and the revenue associated with it, and the customers within that cohort that have actually expanded, or grown their spend with me? How many times does this person use this particular feature?

Scale 252

Scale Sales Hiring SMB Payment Services 252

User Pilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. How many analytics tools do you need?

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

ProfitWell

JUNE 15, 2020

How are churn and new revenue trending over time? MRR loss is churn, or lost revenue from cancellations or downgrades. More customers are signing on and less are churning. This report is a quick but mighty read, jam-packed with data and trends to help you optimize your DTC marketing strategies. Churn rate.

Payment Methods 76

Payment Methods Merchant Services Customer Lifetime Value Payments 76

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? On your way to building a go-to-market strategy to launch a new product, you might wonder the former question a lot. GTM metrics are pieces of data or indicators that help product marketers like you keep track of the success of their strategy.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Chart Mogul

JUNE 24, 2021

Even the simplest pricing localization method requires new workflows and considerations, so it’s understandable if you’re apprehensive about jumping in feet first. When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. Where is churn most prominent? .

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

User Pilot

FEBRUARY 18, 2022

If you’re creating a user onboarding flow for your SaaS company, you’ll want to look at website tour examples from other businesses before you start. We can learn from their mistakes, as well as follow the best practices they’ve established for teaching customers how to use their product. What is a website tour?

Payment Methods 52

Payment Methods Payment Solutions Software Review SaaS Payments 52

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. What is customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Segmentation survey built in Userpilot.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Baremetrics

APRIL 30, 2020

Why are we focusing on retention over churn? Retention is who or how much revenue stays, and churn is who or how much revenue leaves with a given period. Dmytro Okunyev Founder @ Chanty Churn is the silent killer of all SaaS businesses. It doesn’t matter if you acquire 100 new customers in a month if 150 of them churn.

Retention 95

Retention Metrics Payment Methods SaaS Payments 95

Valuize Consulting

NOVEMBER 25, 2024

For example, the scenario featured in this guide looks at a situation where a SaaS company investing in a personalized onboarding program assumes $250,000 in additional revenue over five years. While metrics like higher NRR from reduced churn justify the revenue impact, tools like NPV and IRR validate the financial case for the investment.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Baremetrics

JULY 20, 2021

Following HubSpot’s lead is a good way to prepare your SaaS product marketing plan, but to do so effectively you’ll need a step-by-step process to get started. In this article, we will walk through 7 steps for creating a solid marketing strategy for your SaaS product. Try Baremetrics Free.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example. Tailor the customer journey with Userpilot.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. In SaaS, clients do not buy hardware.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. I’m more of an infrastructure person. Why don’t you put them on a card?

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

User Pilot

DECEMBER 3, 2020

A great knowledge base will not only crush your support ticket volume, but also help you keep more users (aka: reduce churn) at every stage of the user journey. Plus: 89% of millennials prefer self serve help and onboarding to dealing with people on the phone. Adding our JS snippet to your website. Interested?

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

User Pilot

JUNE 29, 2022

You can also use gathered data to create personalized in-app experiences for customer segments, therefore, increasing customer satisfaction. For instance, you can identify what customer segments churn right after signing up. Create personalized in-app experiences for customer segments. See your customer churn rate.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. As a SaaS product, marketing , or customer success manager, you have quite a few options for identifying user needs. Personalization satisfies users’ emotional needs: it makes them feel valued and understood. How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaSOptics

APRIL 14, 2022

Another way to find the right pricing model is to identify your company’s value metrics —AKA, the measurable value that your product provides for your customers. Standard SaaS value metrics such as Churn, Contraction MRR, and ARPU can be measured to determine whether your customers find value in your SaaS. .

Payments 98

Payments Pricing SaaS Payments Payment Services 98

Baremetrics

JULY 30, 2021

Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more. Chargebee reviews: Pros Chargebee reviews: Cons Chargebee vs. Baremetrics - the Dashboards What payment information can you see in Chargebee?

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

MAY 20, 2021

You don’t know why your customers churn. In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. Traits: Product-market fit. $6M

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

DECEMBER 17, 2021

SaaS pricing strategies differ from traditional products because most businesses use a subscription-based SaaS pricing model. Freemium models lead to higher churn rates and lower recurring revenue but can be an effective way to maximize rapid adoption — especially for expensive or complex products. Higher churn.

Pricing 98

Pricing SaaS Payments Scale Strategy 98

Casey Accidental

NOVEMBER 28, 2023

After product/market fit, most companies’ obsession is not thinking about how to create their next amazing product. Specifically, how do I get this product I know is valuable in the hands of everyone it can be valuable to. As I have discussed in previous essays , product/market fit can be hard to interpret at the time.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

ChurnZero

APRIL 27, 2021

An attractive Customer Acquisition Cost (CAC) is hugely positive; Lifetime Value (LTV) is largely assumptions-based at this stage and there are often few cohorts to analyze; low churn is important (though, again, there may be few renewal cycles to evaluate); a strong Net Promoter Score® (NPS) is always good. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

FEBRUARY 4, 2022

Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing. Nurturing new customers is the best way to reduce churn and increase expansion revenue. This will also help with customer retention since customer success representatives are essential to reducing churn.

SaaS Payments 98

SaaS Payments Scale Payment Services Payment Solutions 98

Baremetrics

MARCH 16, 2021

With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Reduce failed payments. Unfortunately, some people sign up with bogus or prepaid credit cards, which often results in failed payments. Gain valuable feedback.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

User Pilot

OCTOBER 5, 2023

Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers. Apart from prices, you can also experiment with payment frequency (monthly vs. annual subscription) or usage-based pricing. What retention strategies can you implement to reduce the churn rate?

SaaS Payments 105

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 105

User Pilot

AUGUST 29, 2021

Amplitude is a Digital Optimization System used by the most highly valued brands and disruptive teams to better understand and personalize their digital products in order to maximize the business value of their product innovation. Any action users take within your product is called an ‘event’. What is Amplitude Analytics?

Payment Solutions 98

Payment Solutions SaaS Payments Payments Payment Services 98