FastSpring

DECEMBER 12, 2022

Reduce involuntary churn with proactive dunning. Reduce Involuntary Churn with Proactive Dunning Management. The most common way to deal with payment failures is to simply notify the customer, however, you’ll need to do more — like send out multiple reminders — if you want to significantly reduce involuntary churn.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

FastSpring

NOVEMBER 2, 2023

Whether it’s at the point of sale or point of cancellation, Offers API strategically surfaces upsell, cross-sell, add-ons, and alternative offers to prospective buyers. Check out our 1ClickPay product announcement. Want to implement Offers API? Take a look at our documentation.

Payment Features 167

Payment Features Subscription Payment Methods Payment Solutions 167

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That all sounds well and good in theory… but how do you prevent against churn in practice? Most online information about churn is vague, high-level fluff. How to calculate churn rate 1. How to calculate churn rate.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

Subscription Flow

JUNE 25, 2024

Dependability: Already resistant to change in their old age, older people will be the ideal customers who’d be least likely to churn away from your eCommerce subscription. In short, old people are the most dependable spenders on non-negotiable things. Ease of use: Buying medicines again and again, even online, can be a hassle.

Payment Methods 98

Payment Methods Merchant Services Payment Services Payment Solutions 98

FastSpring

JANUARY 9, 2023

Many SaaS companies using Stripe end up adding a reporting and customer analytics tool to give them insight into stats like MRR, churn rate, new customers by product type or geography, and more. Verifone functionalities include: Integrated POS. Square is a popular point-of-sale solution for companies of all sizes.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Baremetrics

NOVEMBER 3, 2021

Shopify POS embedded app : This is an app built in Ruby that demonstrates the methods and capabilities of the POS App SDK. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payment Solutions 98

Payment Solutions Payments Payment Methods Development 98

Stax

MARCH 15, 2025

Having a strategy to monetize payments gives SaaS companies an additional revenue stream while enhancing the customer experience and reducing customer churn. Reduce churn All the benefits mentioned above lead to lower rates of involuntary churn. This, in turn, reduces involuntary churn. Enter payment monetization.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Tom Tunguz

APRIL 22, 2013

First, churn measurement is complicated. If a customer uses a product every third month, a standard monthly churn calculation will show the account churning and reactivating constantly, skewing the measurement.

Pricing 100

Pricing Startup Compensation Churn 100

ChurnZero

OCTOBER 12, 2021

As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn. Finally, their average churn score decreased in just a few months. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards! Onboarding Hero – VAIRKKO.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

ChurnZero

AUGUST 10, 2021

As a member of the Customer Success team, Bree helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. . Q: What’s your favorite Churn Monster? Let’s take a look at what Bree had to share. Q: Why did you join ChurnZero?

Churn 98

Churn Customer Success Point of Sale Retention 98

How To Buy Saas

DECEMBER 20, 2024

The revenue earned over the subscription period does not relate to the amount earned at a given point of sale like in traditional businesses. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

ChurnZero

MARCH 9, 2021

As a member of the Customer Success team, Rachel helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. . Don’t Manage Customer Churn. Let’s take a look at what Rachel had to share. . A: Two things: 1.) I love the team.

Churn 85

Churn Customer Success Acquisition Retention 85

Stax

JANUARY 17, 2024

If you have just started a business, look for a PayFac that offers POS, exclusive ACH processing, and reporting features. When it comes to payment processing, they face several challenges that can seriously affect their business by causing significant customer churn.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Sales Hacker

MARCH 30, 2020

If you sell PoS (point of sale) systems to franchises, then it may be OK to have 1,000 different accounts for McDonalds. How do we pull a list of people who used to be customers but have since churned?”. This can be contacts related to the correct account or child accounts related to the proper parent company.

Scale 83

Scale Point of Sale Sales Hiring Systems Review 83

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. And so in the early years of the company, we really struggled from a net retention and logo churn perspective. That’s your CAC.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Subscription Flow

JUNE 7, 2024

With hyperactive fraud-detection systems spiking card decline rates, the responsibility of encrypting sensitive credit card details, maximizing your renewals and engaging your customers to avoid churn, you clearly have your work cut out for you. 75% of Payment link purchases are made within a day.

Payment Features 52

Payment Features Merchant Services Payment Methods Payment Services 52

Baremetrics

OCTOBER 14, 2021

Customers are unhappy and downgrading or churning. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. You should also relook at your metrics and current stats to identify the points of friction. Want to Reduce Your Churn? Try Baremetrics free.

Marketing 98

Marketing SaaS Payments Payment Services Payments 98

Baremetrics

APRIL 6, 2021

Reporting Stripe offers base-level insights about monthly revenue, churn, and retention rates. Additional features In addition to e-commerce payment processing, Stripe offers options for in-person point of sale terminals and invoicing, making it a versatile solution for a wide range of businesses. Want to try it for yourself?

Payment Methods 81

Payment Methods Payment Solutions Payment Services Payments 81

Totango

MARCH 21, 2019

It represents a shift away from thinking of customers as point-of-sale pursuits and toward regarding them as ongoing relationships that require continuous nurturing. . Lengthy delays and poor responses, especially those that prompt further escalations, are one of the most commonly reported reasons for customer churn.

Customer Success 89

Customer Success Enterprise Onboarding Education 89

Sales Hacker

APRIL 24, 2018

How to use NPS to improve revenue growth and reduce churn. The benefits of focusing on the post-sale moment. Subscribe to the Sales Hacker Podcast. Sam Jacobs : You’ve being doing enterprise sales and you’ve done channel sales. Sam Jacobs : And so, the sale happens. We’re on iTunes.

Customer Success 51

Customer Success Business Scale Point of Sale 51

Subscription Flow

JUNE 25, 2024

Dependability: Already resistant to change in their old age, older people will be the ideal customers who’d be least likely to churn away from your eCommerce subscription. In short, old people are the most dependable spenders on non-negotiable things. Ease of use: Buying medicines again and again, even online, can be a hassle.

Payment Methods 52

Payment Methods Merchant Services Payment Services Payment Solutions 52

ChurnZero

JUNE 30, 2021

A CSM needs to be responsible for cultivating exceptional experiences and sustained value for your customers by acting as their trusted advisor and advocate from the point of sale through the renewal and throughout the rest of the customers’ lifecycle.

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

ChurnZero

OCTOBER 12, 2021

As Definitive Healthcare entered 2021, they realized they needed to revamp their onboarding process to reduce churn. Finally, their average churn score decreased in just a few months. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

ChurnZero

AUGUST 10, 2021

As a member of the Customer Success team, Bree helps cultivate exceptional experiences and sustained value for our customers by acting as a trusted advisor and advocate from point of sale through renewal. Q: What’s your favorite Churn Monster? Let’s take a look at what Bree had to share. Q: Why did you join ChurnZero?

Churn 52

Churn Customer Success Point of Sale Retention 52

Totango

JUNE 25, 2019

The bulk of customer revenue is now gathered through repeated renewals and upsells rather than at the point of sale. You should monitor metrics such as average time of login, frequency of product access, and new feature access in order to identify signs of positive growth or churn risk.

Software 69

Software Customer Lifetime Value Outsourced Development Enterprise 69

ChurnZero

APRIL 27, 2022

Value definition should happen at the point of sale, so the salesperson can set the right expectations. Fight churn with value realization Customer churn doesnt always come down to customers experiencing failure or disappointment with your product or service. Sometimes, its due to poorly managed expectations.

Customer Lifetime Value 52

Customer Lifetime Value Systems Review Software Review Education 52

ChurnZero

APRIL 27, 2022

Value definition should happen at the point of sale, so the salesperson can set the right expectations. Fight churn with value realization. Customer churn doesn’t always come down to customers experiencing failure or disappointment with your product or service. Definition.

Customer Lifetime Value 52

Customer Lifetime Value Systems Review Software Review Education 52

Chart Mogul

NOVEMBER 15, 2019

Everybody cares about growth, so tracking metrics such as MRR, churn rates, retention rates, and then seeing how each part of the team can impact these different metrics will actually motivate the team to help you. For us, this was about deeply understanding churn. So it’s not just great (customer) service that will lower churn.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

Stax

DECEMBER 20, 2023

For example, if you’re a point of sale or eCommerce platform, then it may be beneficial to have the payments conversation early. Users get more out of your platform and can access more features, while your business sees higher revenues and lower churn.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Valuize Consulting

SEPTEMBER 23, 2024

At Valuize, we’ve long championed outcome-based selling and advocating value-based outcomes at the point of sale. For example, a SaaS platform designed to optimize sales processes might charge based on how much it boosts a client’s revenue or lead conversions.

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

At Valuize, we’ve long championed outcome-based selling and advocating value-based outcomes at the point of sale. For example, a SaaS platform designed to optimize sales processes might charge based on how much it boosts a client’s revenue or lead conversions.

Payments 52

Payments SaaS Payments B2B Pricing 52

Chart Mogul

NOVEMBER 15, 2019

Everybody cares about growth, so tracking metrics such as MRR, churn rates, retention rates, and then seeing how each part of the team can impact these different metrics will actually motivate the team to help you. For us, this was about deeply understanding churn. So it’s not just great (customer) service that will lower churn.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

ChurnZero

MARCH 12, 2021

Ideally, the sales rep who closes the deal introduces you (the CSM) to their buyer. You start having a conversation at or slightly before the point of sale. Q: How do prepare for a churn call with a customer if you don’t know why they want to cancel? . A: You want to prepare for all your common reasons for churn.

Sales Hiring 59

Sales Hiring Churn Onboarding Pricing 59

Subscription Flow

AUGUST 9, 2024

A huge plus point for this payment option is that because users rarely switch bank accounts, it lowers involuntary churn and allows for plan modifications. This gives you flexibility in terms of when and how much you can collect. Digital wallets are emerging as a better option for these SaaS businesses.

Payment Methods 52

Payment Methods SaaS Payments Payment Solutions Merchant Services 52

Totango

JUNE 25, 2019

The bulk of customer revenue is now gathered through repeated renewals and upsells rather than at the point of sale. You should monitor metrics such as average time of login, frequency of product access, and new feature access in order to identify signs of positive growth or churn risk.

Software 49

Software Customer Lifetime Value Outsourced Development Enterprise 49

Subscription Flow

FEBRUARY 16, 2024

Shopify offers point-of-sale support for in-person transactions in addition to online sales. SubscriptionFlow also provides AI-driven data and analysis that monitor consumer habits, rate of churn, rate of retention, and increase in revenue specifically in South Africa, along with to it integrating with payment gateways.

Payment Methods 52

Payment Methods Payment Services SaaS Payments Merchant Services 52

Andreessen Horowitz

NOVEMBER 28, 2023

Seema: Yeah, you don’t want to have churn, you want to build up a really good reputation in the market. And how we did that was, it’s a card that’s already linking to the point of sale device. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81