SaaStr

JULY 1, 2021

You can be like, “OK, our culture is we’re going to work super hard, and churn out a lot of features, and sell a lot of product.” I want to come be your VP of sales and, you’re going to meet me for the first time. If they’re saying, “Hey, this thing in recruiting is really messed up.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

SaaStr

APRIL 30, 2022

One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. Churn defines your average lifetime of your customer. We talked about churn. Five percent monthly churn gives you a 20 month average lifetime. MRR, obviously. Average Revenue per Customer.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

The Angel VC

AUGUST 10, 2011

One could almost say that CAC and CLTV are for a SaaS company what wholesale price and sales price are for a retailer. Just like a merchant needs to buy products and sell them at a higher price, a SaaS business needs to acquire customers at costs that are lower than the customers' lifetime value. along the way.

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. This panel will speak tactically to various comp design options as a way for management to determine and promote ideal behavior in their front-line teams. Meghan Gill | VP of Sales Ops @ MongoDB. FULL TRANSCRIPT BELOW.

Sales Recruiting 155

Sales Recruiting Sales Hiring Scale Sales 155

Tom Tunguz

OCTOBER 1, 2015

In addition, vibrant word of mouth proxied by social media mentions/follows, Github stars/forks for open source projects, and newsletter subscriber counts mark products with substantial latent demand. As a seed stage company grows, hires a sales team and deploys the product to more customers, the signs of customer pull evolve.

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Sales Recruiting Sales Hiring Social Media compliance 100

OPEXEngine

APRIL 12, 2022

Emboldened by this seeming endorsement, I dashed off what turned into a lengthy email on interviewing and recruiting, a topic about which I am passionate not because I think I am good at it but because I think I am not. Thoughts on The Recruiting Process. Remember it’s a mutual sales process. Know what you’re looking for.

Sales Recruiting 40

Sales Recruiting Sales Hiring Interviewing Finance 40

SaaStr

JULY 15, 2022

Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. First of all, on go-to-market and sales and marketing, be very, very wary of folks that want to outsource your core.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Account Managers: They serve as the lead point of contact for all customer account management matters. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

JUNE 19, 2024

Interested in product marketing manager roles? In this guide, we’ll explore the ins and outs of product marketing manager roles through detailed job descriptions and handy templates. TL;DR A product marketing manager is a professional responsible for promoting and selling their company’s products.

Product Marketing 52

Product Marketing Management Marketing Sales Recruiting 52

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

JULY 19, 2021

Teams that benefit: Sales, marketing. And not only does this additional insight mean that you can provide more helpful, relevant support, but it also enables you to serve up targeted, relevant messages , for more impactful sales and marketing outreach. Teams that benefit: Sales, marketing, customer success.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

SaaStr

JULY 10, 2021

Craig : Putting the management team together was really around stages of the company. At the beginning, my vice presidents were engineering, and product, and a designer. Making sure we have product market fit was effectively number one. Build the product. Get it into the market. Start getting some feedback.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

ChurnZero

APRIL 27, 2021

Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage. Meaningful inbound leads, even at this early stage, are often a sign that the market is hungry for the product offering.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. The post-sales customer journey will also become more intelligent as organizations accelerate their use of cutting-edge data and technologies.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Outseta

JANUARY 20, 2020

And working in the property management industry? But Buildium had found product market fit , and although I didn’t know it yet, I was stumbling into a great situation. In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. You read that right—two!

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

JULY 12, 2018

If you really hate sitting through a dozen sales comp meetings, maybe you should find somebody who can really fulfill that role. Elad: Ultimately, I wanted people who had either built things that scale or been involved with a lot of companies that had to deal with scale as they broke out from a product-market-fit perspective.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So we decided to take you to know three specific topics which are hiring, culture and sales. And I have my sales team in France who’ve been through the great process.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Company Culture 120

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

AUGUST 28, 2024

TL;DR A customer success director in SaaS leads the customer success team, focusing on maximizing customer retention , reducing churn, and driving product adoption. A customer success director in SaaS leads the customer success team, focusing on maximizing customer retention , reducing churn, and driving product adoption.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Leadership 52

User Pilot

NOVEMBER 10, 2022

A process pain point contributes to frustration, low engagement, and high customer churn. To avoid process pain points, add a self-serve help center, and a knowledge base in your product to improve the flow of information and keep customers moving. Recruit the research participants. Support pain points. Diagram of a value gap.

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting User Experience Customer Support 98

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Chorus is a leading conversation intelligence platform for sales teams. Churn rate.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

User Pilot

AUGUST 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Collaborating with other teams : Working closely with sales, customer success, and product teams to ensure a seamless onboarding experience and drive product adoption. Book a demo to see it in action!

Onboarding 52

Onboarding Technical Review Sales Recruiting Sales Hiring 52

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Click To Tweet. You learn your customers’ language.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

ProfitWell

OCTOBER 25, 2019

In it, we focus on a product-led tweet storm on running sales in an era of product-led growth, plus an interview with our own Product Manager Neel Desai re: the State of Product Marketing report for 2019. "I That’s 5x faster than both the S&P and US Retail sales over the same period.

Sales Recruiting 40

Sales Recruiting Payment Features Subscription Company Culture 40

OpenView Labs

SEPTEMBER 22, 2021

However, when we started doing our market diligence, the first three customers we chatted with said they would be churning in the next 12 months,” says Sanjiv. It’s hard to gauge that early on because recruiting your first 5-10 hires inherently means leaning on your network, so the sample size is relatively small,” she continues.

Technical Review 73

Technical Review Scale Development Team Review Software Review 73

Hull

SEPTEMBER 1, 2020

But you can’t do it with top of the funnel marketing or sales anymore. In this era of product-led growth, your product does all the talking. Product-led growth (PLG) is the term used when your product is the primary driver of customer acquisition. Segmentation allows us to: Target our customers better.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

ProfitWell

SEPTEMBER 30, 2019

How he thinks about product-market fit. Uber, in comparison, has had monthly churn rates as high at 13%. Can a low churn rate and expensive hardware offering offset a lack of profitability in the eyes of investors, or will Peloton fall as another victim to the public market? His process for advising startups.

Startup 40

Startup Technical Cofounder Sales Recruiting Healthcare 40

OpenView Labs

NOVEMBER 25, 2019

As a bonus, you will not only gain critical insight to empower your product, sales and marketing teams, you will also strengthen your customer relationships. Before we get to the tactical side of how to start and sustain productive customer feedback conversations, there are a few big-picture concepts and strategies to consider.

Sales Recruiting 52

Sales Recruiting Leadership Sales Hiring Software Review 52

Chart Mogul

JULY 1, 2020

After missing the mark on product/market fit for their first startup, the founders decided to find a new business idea and validate it with potential customers. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Tweet this quote. You learn your customers’ language.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SmartKarrot

MAY 6, 2022

Represent the voice of the customer to provide input into the core product, marketing, and sales process. Meet pre-defined metrics around churn reduction and revenue growth through engagement and driving deep product adoption.

Customer Success 19

Customer Success Sales Recruiting Scale Software Review 19

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

JULY 4, 2022

Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Work closely with sales to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Own metrics across NRR, churn, adoption and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

JULY 20, 2022

Build CS process to support a high-growth, multi-product business, buying new tools, workflows and frameworks for successful outcomes. Work closely with Customer Experience leaders and collaborate with multiple cross-functional teams in rev ops, product, marketing, recruiting and more. Apply here: [link].

Customer Success 3

Customer Success Merchant Services Sales Recruiting Outsourced Development 3