Remove Churn Remove Sales Recruiting Remove VP of Engineering
article thumbnail

The Best of SaaS at YCombinator: A Deep Dive with the CEOs of Gusto, Amplitude and Plangrid (Video + Transcript)

SaaStr

Let’s find out from Sam Altman, President at YCombinator and CEOs, Tracy Young, Josh Reeves, and Spencer Skates. As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get tickets here. Get tickets here. TRANSCRIPT.

article thumbnail

Scaling from $1 to $10M, an AMA with SaaStr CEO and Founder Jason Lemkin (Pod 573)

SaaStr

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Hey everybody. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. It was packed.

Scale 293
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

As a founder/CEO, building your first management team is something that you often lose sleep over. How can you recognize that a VP is great, not just good? Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Get best price tickets here!!! And for good reason. TRANSCRIPT.

article thumbnail

Assembling A World-Class Customer Success Organization: An Interview With Stephen Fulkerson, TSIA’s VP Customer Success Research

Valuize Consulting

To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson. Is it going to come from the Sales and Marketing budget, or General Administrative budget?

article thumbnail

Should Customer Success Report into the CRO or the CEO?

Kellblog

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. If someone was particularly good, particularly senior, or particularly hard to recruit you might call them CRO. Chief revenue officer meant chief sales officer meant VP of Sales. All basically the same thing.

article thumbnail

Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. That information is captured in an Account Plan which is a different exercise and tool altogether. . Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. Section 1: Relationship Summary.

article thumbnail

Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.