User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Features to look for in customer retention software: Analytics and tracking.

Software Review 105

Software Review Churn Retention Software 105

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. With this unified knowledge, you can personalize interactions, proactively reduce churn, and enable upselling opportunities. Quote-to-Cash.

Sales Hiring 325

Sales Hiring Scale Technical Review Marketplace as a Service 325

Intercom, Inc.

AUGUST 17, 2020

Increased churn. Onboarding and nurturing customers are integral parts of the customer experience, so it stands to reason that if your onboarding and product language isn’t accessible, those customers will likely churn. The hidden costs of forgoing localization.

Investment 276

Investment Scale Software Review Systems Review 276

SaaStr

SEPTEMBER 9, 2022

Back in the day, premium comp for some software sales execs made simple and easy sense. Traditional software had 90% gross margins, and the classic enterprise sales reps, the best ones, could close a million or more dollars a year. Sales reps in low NRR and high churn environments got paid almost the same as enterprise reps.

Scale 345

Scale Venture Capital Sales Hiring Sales 345

SaaStr

FEBRUARY 17, 2021

While Wix’s actual churn is a bit unclear, this is a super interesting presentation of CLTV. This may be in part due to Wix’s original Israeli roots, but an impressive 43% of revenue is outside the U.S. An incredible journey from a fairly simple product at founding in 2006. 5 Interesting Learnings: 1. Over Next 8 Years.

Payment Methods 312

Payment Methods Payment Solutions Payments SMB 312

SaaStr

DECEMBER 4, 2023

About a quarter of customers do churn because of a lack of these options. ARR selling freelance management software offered multiple-tiered pricing to offset some impact of increasing prices by 56%. During that same price increase time period, they reduced churn by 60% because of this flexible pricing structure.

SaaS Payments 287

SaaS Payments Payment Services Payments Payment Features 287

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 259

Software Review Scale Technical Review SaaS 259

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g.,

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . Salesforce’s IPO is also seen as a test of a new business model that could shake up the software industry.

Venture Capital 299

Venture Capital Technical Review SaaS Scale 299

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Wave: Invoicing and Accounting Software for Small Businesses. InMusic Case Study: Learn how InMusic, an audio software company, reduced cart abandonment by 30%. Table of Contents.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. It increases the risk of data duplication and data corruption if not handled diligently. The subscription plans must be transferred to the new software as they are.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

JANUARY 18, 2023

No one needs another piece of business software. It can’t strategically improve sales software, financial software, quoting software, recruiting software, QA processes, call center software, etc. It’s the most common objection you’ll get in SaaS sales … Not Right Now. I Don’t Have Budget.

Sales Recruiting 316

Sales Recruiting Sales Hiring Technical Review Software Review 316

SaaStr

MAY 4, 2022

The internet economy is expected to double from 2019 to 2023—and that’s after the cost of software tools to run your business has collapsed, from $4M in 2011 to a paltry $4000 today. The explosion of low and no-code solutions. As an example, Stripe once added a feature that allowed invoices to be marked as “due today.”

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

Tom Tunguz

JUNE 18, 2019

Customer Success reviews the net dollar and logo retention, plus churns and expansions. Lines of code, count of P0 bugs, days of delay in releases. Months to repay is a powerful composite metric that describes the ultimate efficiency of the marketing lead acquisition portfolio.

Metrics 250

Metrics Sales Recruiting Startup Headcount 250

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Have you seen, or did you expect an increase churn, both with respect to a logo churn and ARR churn? Christoph co-founded Point Nine Capital in 2011.

Development Team Review 191

Development Team Review Software Review Management Sales Hiring 191

FastSpring

JANUARY 23, 2025

and now very big in the case of, say, a zero, which is cloud accounting software. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess. But the reality is they’ve got a high churn rate, their LTV is low, and their cat costs are high.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. With many payment processors, you’ll need additional software to manage complex recurring payments, taxes, chargebacks, dunning, and more. 3 Subscription Management Software.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

User Pilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. Userpilot review on G2. As a result, sharing is easier than ever before.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

JANUARY 5, 2022

Companies that spend $500k with us in their first contract may or may not churn down the road, but companies that slowly increase their spend year over year are much more likely to stay with you in the long run, ultimately bringing you more revenue. We put a lot of focus on driving larger deals and big accounts.

Scale 306

Scale Scaling Sales Hiring Software Review 306

SaaStr

AUGUST 30, 2023

Keep reading to learn how this $1B+ valuation SaaS company stuck it out through a long, slow slog in the beginning and has become the largest software marketplace today. The original vision for G2 was to be the Yelp of software. The world needed a buffet of software, and G2 was that buffet,” Abel shares. How do I trust them?

AI Search 245

AI Search AI ChatGPT Scale 245

Tom Tunguz

MARCH 18, 2019

To engineers, being on call means carrying a pager to respond to crises when software breaks or services go down. Let’s compare PagerDuty to other recent software IPOs for companies selling to engineers at their IPO. This is the value of a cohort a year later inclusive of churn and expansion.

Metrics 222

Metrics Benchmarks Software Review Engineering 222

User Pilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The customer churn rate is high. One major reason to use a gamified onboarding process is that it addresses low customer engagement , which correlates with low product adoption rates and high churn.

Onboarding 102

Onboarding Engagement Software Review Retention 102

User Pilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Software Review 105

Software Review Software Onboarding Engagement 105

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

OCTOBER 2, 2019

The details don’t matter, but it was a piece of software that simply did not work at all for us. For the first time ever, right or wrong, I felt so mistreated by a software vendor that I became … The “Crazy” Angry Ex-Customer. "Churn" "Churn" is a term we borrowed from our B2C friends.

Churn 246

Churn B2C Interviewing Software Review 246

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

JULY 24, 2023

Churn didn’t go up much at all, and the customer base absorbed the price increases. Now that may not sound like a lot, but Toast’s margins are lower than a pure-play software vendor, and the impact to the bottom line and net margins would have been huge. But it can’t last forever. Toast added a $0.99 What happened?

Pricing 246

Pricing Software Review Churn SaaS 246

Subscription Flow

MAY 7, 2024

Now, let us take a quick overview of other factors that have contributed to changes in what businesses now demand from their billing management software: 1. A way for businesses to stand out amongst such stiff competition is to offer extremely diverse services and billing options to their end consumers.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Clouded Judgement

AUGUST 25, 2023

This is the first S-1 we’ve seen in almost 2 years from a software company! We focused on marketing automation within eCommerce as our first application use case, and we believe our software is highly extensible across a broad range of functions and verticals.” Klaviyo filed their initial S1 statement today.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. And they’d code the conversation with a bunch of different tags, like this type of feature request. But yeah, churn is what people do. Inputs into our roadmap.

Software Review 194

Software Review Churn Startup Sales 194

Totango

SEPTEMBER 6, 2022

How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. The course of a QBR may cover: A review of previous goals and current performance. What Is a QBR? Laying a foundation for customer renewal and expansion.

Technical Review 113

Technical Review Software Review Business Scale 113

FastSpring

DECEMBER 7, 2022

While Chargebee lets you automate many mundane accounting tasks and integrate with account software, you still have to track and record every transaction, refund, etc. In this guide, we present eight alternatives to Chargebee that help relieve some of these burdens for users, starting with an in-depth review of our solution, FastSpring.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. For instance, qualitative data calls for content analysis or thematic coding, whereas quantitative data requires statistical methods. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

SaaStr

FEBRUARY 24, 2019

One vendor was a well-established software vendor, but misrepresented their experience at scale. Just a few learnings over the years, re-learned this year: Churn-and-burn deals aren’t worth it. When your software doesn’t do what it is supposed to do, apologize immediately. The champion’s favorite vendor.

Scale 275

Scale Software Review Scaling Customer Success 275