Blulogix

DECEMBER 5, 2024

By BluLogix Team Navigating Complex Pricing Models in the Subscription Economy Introduction In the subscription economy, Managed Service Providers (MSPs) must adapt to increasingly complex pricing models to meet the evolving needs of their customers. Gone are the days of simple, one-size-fits-all pricing.

Payment Features 59

Payment Features Subscription Pricing Technical Review 59

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. In the case of SaaS subscriptions, this could take several months—or even years.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Blulogix

FEBRUARY 12, 2025

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. High-performing subscription businesses use NRR as a growth engine , ensuring that renewals and expansions outpace any losses from churn.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! They also complement several other subscription focused capabilities we have released over 2023. Check out our announcements for the Proration Preview and Subscription Plan Change History APIs. Interested?

Payment Features 167

Payment Features Subscription Payment Methods Payment Solutions 167

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

APRIL 17, 2021

Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. But perhaps not that uncommon for higher-churn SMB categories. Most higher-churn SaaS companies seem to obscure, or at least, not highlight any NRR below 100%.

Payment Methods 337

Payment Methods Merchant Services Payments Payment Services 337

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Chart Mogul

NOVEMBER 13, 2024

Tracking churn is crucial in SaaS, but deciding when to recognize customers as churned can be tricky. Deciding when to classify a customer as “churned” isn’t always straightforward. Exactly when churn is recognized is often different between SaaS companies. Recognize churn at the end of the paid subscription period.

Churn 40

Churn Subscription Payment Features Metrics 40

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. If a customer churns, what about embedded assets?

Social Media 301

Social Media Scale Churn Subscription 301

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. What are they all about? What are they all about? Hiver’s Free Shared Inboxes for SMB.

Machine Learning 304

Machine Learning Artificial Intelligence SaaS Consulting 304

SaaStr

JANUARY 11, 2024

and so deeply embedded in the fabric of our customers’ businesses that they’d never churn. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Well, we do all track NRR, churn and hopefully GRR too. To be so valuable, so cost-effective. But in SaaS?

Retention 317

Retention B2C B2B Churn 317

FastSpring

APRIL 6, 2022

We followed it up with deep dive into churn. It’s the time between a user canceling their subscription and when their subscription officially expires. After their subscription runs out, it becomes much more difficult to win them back. You can hear much more about Fred’s churn reduction engine in our chat.

Interviewing 146

Interviewing Churn Software SaaS 146

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. Define what success looks like.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Prioritize Integration: Ensure your billing systems are seamlessly connected to your CRM, ERP, and subscription management tools.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Sage Intacct

JUNE 14, 2022

If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.

Churn 145

Churn Retention Revenue Finance 145

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. But it’s a lot harder to close them. Still, even now. That’s a lot of apps.

B2C 282

B2C Mobile B2B Subscription 282

Clouded Judgement

JUNE 19, 2024

It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn). To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Blulogix

MARCH 18, 2025

By BluLogix Team The Hidden Costs of Traditional Subscription Billing (And How Usage-Based Models Solve Them Introduction While subscription billing offers predictable revenue, it also introduces inefficiencies that can cost businesses millions. High Customer Churn Lock-in pricing frustrates users and leads to cancellations.

Payment Features 59

Payment Features Subscription AI Search Customer Lifetime Value 59

Subscription Flow

OCTOBER 10, 2024

Some of the pitfalls that come with unplanned billing migration are faulty revenue reporting, data duplication, and customer churn. If a business wants to shift to an entirely new model, such as it wants to move from a traditional model to a subscription based one, it needs to migrate to a new billing system.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

SaaStr

DECEMBER 27, 2020

New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. Do whatever you can to drive up NRR / net negative churn. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%.

Scale 341

Scale Outsourced Development SMB Cloud 341

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

Blulogix

MARCH 13, 2025

By BluLogix Team Subscription Billing vs. Usage-Based Billing: Which Model Wins in 2025? Introduction Introduction Subscription billing has been the backbone of SaaS, telecom, and cloud services for years, but consumption billing is quickly gaining traction. Businesses can forecast cash flow and plan budgets with ease.

Payment Features 59

Payment Features Subscription B2B Forecasting 59

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Customer acquisition costs are rising , churn is every company’s poison pill, and the competition is relentless. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. Over the last 7.5

Scale 211

Scale Payments Subscription Payment Features 211

SaaStr

JULY 14, 2020

Yes, nominal churn may seem lower by removing a monthly option. If they churn at the end of a yearly subscription, or 6 months into a monthly one, they’re still gone. If you take the monthly option away, you don’t accomplish much. You just make buying your app harder. But that’s an illusion.

Pricing 301

Pricing Scale Payment Solutions SaaS Payments 301

SaaStr

MAY 22, 2024

And … 92% of its revenue is from subscriptions. About 104% Effective NRR Gartner sees about -18% gross revenue churn, but price increases add +3% back, and additional research and purchases add +19%. But — it’s one that is very important to many of us that sell into the enterprise. Gartner’s research does. #4.

Revenue 292

Revenue Enterprise Cloud Pricing 292

FastSpring

AUGUST 12, 2024

Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. Create accurate proforma invoices for subscription renewals, upgrades, downgrades, and add-ons to streamline budgeting and pre-approve costs. The result?

Payment Features 147

Payment Features Payments Subscription Payment Services 147

SaaStr

AUGUST 28, 2024

Fast forward to today, and only 20% of its revenue is from software subscriptions. 5 quarters is fairly efficient for an enterprise model, but it’s not always enough for SMBs if the churn is high and NRR low. Float began to get material pre-IPO. Shopify has seen the same trend with its SMBs as well.

Payments 292

Payments Payment Solutions SMB Acquisition 292

Subscription Flow

MAY 30, 2024

Did you know the subscription economy is touted to reach $1.5 As a business that provides software as a service, you will not only need to jump on this bandwagon, but more importantly, you will need the right set of subscription management tools to stay on it to keep reaping the profits of this booming industry. trillion by 2025 ?

Merchant Services 97

Merchant Services Payment Solutions Payment Services SaaS Payments 97

SaaStr

MAY 17, 2022

Peloton has built an epic fan base and a strong subscription business. Even now, its subscriptions are still growing, albeit with some churn and other headwinds: But the hardware side is just hemorrhaging cash: The balance sheet challenge has been managing inventory. Sell : 50/50 chance. ….

Subscription 272

Subscription Payment Features Churn SaaS 272

SaaStr

MARCH 31, 2021

“We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.” The gross churn is only 3% a year, before upsells. Even if a lot of the revenue isn’t truly recurring SaaS revenue. ” #5.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Payment Features 59

Payment Features Subscription Outsourced Development Pricing 59

Blulogix

FEBRUARY 13, 2025

By Inga Broerman The Renewal Blind Spot: Where Subscription Businesses Lose the Most Revenue Renewals should be a source of predictable, recurring revenue yet for many subscription businesses, they are a pain point filled with inefficiencies, missed opportunities, and revenue leakage. The result?

Payment Features 59

Payment Features Payments Subscription Revenue 59

SaaStr

MAY 1, 2021

You get all the cash up-front, and your churn almost by definition goes down. Because the earliest chance the customer has to churn is 12 months hence. And as a result, even more chose monthly subscriptions. It’s just such a huge benefit. So get pre-paid annual deals whenever possible. A great example is Zoom.

Payment Features 293

Payment Features Scale SMB Churn 293

SaaStr

JANUARY 20, 2022

ChartMogul is an analytics platform to help you run your subscription business. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ClientSuccess is revolutionizing the way SaaS companies manage, retain, and grow their existing customer base.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

SaaStr

OCTOBER 18, 2023

Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5. 30% of the Sales Team Churned in 2022. So far, it seems to be working. Much Lower So Far in 2023.

Entrepreneurship 300

Entrepreneurship Enterprise Pricing Churn 300