Valuize Consulting

DECEMBER 7, 2021

To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson. Level Up Your Customer Success Organization.

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VP of Engineering Customer Success Sales Hiring Interviewing 98

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Or, even better, eliminating them altogether.

VP of Engineering 138

VP of Engineering Pricing Technical Advisors Technical Review 138

Kellblog

MARCH 13, 2020

In days of yore, chief revenue officer (CRO) was just a gussied-up title for VP of Sales. Chief revenue officer meant chief sales officer meant VP of Sales. churn ) that occurs when customers unsubscribe. selling GE Lighting when GE Aircraft Engines is already a customer). All basically the same thing.

VP of Engineering 98

VP of Engineering Customer Success Sales Recruiting Acquisition 98

Chart Mogul

FEBRUARY 13, 2025

It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

ChurnZero

MARCH 31, 2023

The article cites Ben Childers , vice president of global client success at Engaging Networks who summed up the rationale nicely: “Organizations will be looking to their CS team to increase their net renewal rates as new business prospects are shaky at best. This isn’t merely a theory.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

ChurnZero

FEBRUARY 1, 2019

Chris Collins, Senior Vice President and Chief Customer Officer, Ellucian. As Senior Vice President and Chief Customer Officer, Chris Collins drives key initiatives that accelerate Customer Success across Ellucian’s portfolio and serves as a champion and advocate for customers at every step on their Ellucian journey.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

MAY 28, 2019

Director of Customer Engagement, Leslie Lee, Salesforce VP of Community Erica Kuhl and Slack Developer Marketing Manager Elizabeth Kinsey for a session on building communities. Director of Customer Engagement @ Atlassian, Erica Kuhl, VP of Community @ Salesforce. Join Derek Anderson, Co-Founder of Bevy alongside Atlassian Sr.

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VP of Engineering Scale Branding Engagement 231

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

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SaaS Payments Payment Solutions Merchant Services Software Review 148

ChurnZero

JANUARY 10, 2020

Prior to joining Dropbox, Yamini spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. She has a Bachelor’s degree in Electronics Engineering, a Master’s in Computer Engineering, and an MBA from Berkeley.

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

Valuize Consulting

NOVEMBER 9, 2021

In my experience, somewhere between 6-8% of budget resources should be dedicated to the future,” shares Jake Sorofman, former President at MetaCX and current Chief Marketing Officer at Visier Inc. Sound familiar? Q: How much time and budget should a revenue organization dedicate to innovation and transformation? That’s a tricky question.

VP of Engineering 52

VP of Engineering Technical Advisors Compensation Cloud 52

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. For startups based on search engine traffic, people reach your page with intent at that moment, and you frequently learn that this initial session is your only chance to convert them.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

InsightSquared

DECEMBER 20, 2019

This creates huge risk: everything from missed forecasts to lost rep productivity to customer churn. Matt Cameron , Founder of SaaSy Sales Management , Joe Caprio , VP of Sales at Chorus.ai Trust your data. Trust your forecast. Trust your forecast. Olono + InsightSquared. 90% of sales activities are simply not captured. is recorded.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

User Pilot

AUGUST 30, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. Without further ado, let’s get into it! What does a customer engagement manager do?

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. The year was 1999 – the end of the millennium was slowly approaching, and everyone was buzzing with excitement. ” They only worked on things they deemed important; “no fluff,” they said. Short on time?

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

ChurnZero

MAY 17, 2019

The most commonly quoted challenge facing Customer Success leaders worldwide over the past ten years or more has been confusion over the role and definition of Customer Success. The question “ What do Customer Success people do? ” has been expressed by senior management and members of other groups within SaaS organizations. Q&A Recap.

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Customer Success VP of Engineering Scale Technical Advisors 64

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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VP of Engineering Interviewing Customer Success Sales Recruiting 52

User Pilot

AUGUST 28, 2024

Vice President of Professional Services (15+ years) : At the highest level, you’ll be responsible for strategic planning, business development, and the overall success of the professional services organization. They oversee projects, ensure client satisfaction, and work to build strong, lasting relationships.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

ChurnZero

MAY 8, 2020

The benchmarks, gross growth rates, logo churn, revenue churn, etc. The benchmarks, gross growth rates, logo churn, revenue churn, etc. Our panel discussed the financial effects of eliminating Customer Success during the pandemic and how Customer Success can become a source of financial strength. Q&A Recap.

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Customer Success VP of Engineering Scale Benchmarks 59

User Pilot

AUGUST 28, 2024

Track key metrics like customer satisfaction , adoption rates , and churn to measure success and identify areas for improvement. In this guide, we’ll provide an overview of typical customer engagement manager salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

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Customer Success Sales Recruiting Sales Hiring Management 98

Chargify

APRIL 23, 2019

The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” It involves a lot of research, reading and discussion.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. And that they did. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Remote work will get an upgrade.

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Customer Success VP of Engineering Scale Trends 52

CustomerSuccessBox

DECEMBER 6, 2021

Alex Farmer is the Vice President of Customer Success at Cognite. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. With the grace of a number of Customer Success communities, we have come a long way to 2022. Lincoln Murphy.

Customer Success 52

Customer Success VP of Engineering Scale Consulting 52

ChurnZero

NOVEMBER 2, 2018

NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. You can think of it as a numerical value that indicates how loyal your customers are. Anatomy of a Promoter.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. Which executive role gives you the best likelihood of becoming CEO? Traditionally, it’s the chief officer of finance or operations. We hire a third-party firm.

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CTO Coach Customer Success VP of Engineering CTO Hire 52

ProfitWell

SEPTEMBER 23, 2019

Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Strong year-over-year growth in new customer acquisitions and client renewals. Simplified product, pricing, and onboarding processes. Stripe raises bills.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Payment Features 45

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. By new goods and expansion prospects, increase income in accounts. Increase customer references and consumer advocacy.

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VP of Engineering Customer Success Sales Recruiting Leadership 19

User Pilot

AUGUST 19, 2024

How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. Let’s get started! A customer engagement manager is a professional who acts as the main point of contact between a company and its clients.

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

JUNE 16, 2024

They work with other teams across departments (UX designers, engineers, and stakeholders) in the entire life cycle of a product , ensuring the achievement of its goals. Whether you’re a seasoned professional or new to the field, understanding the nuances of product marketing managers is essential for success.

Product Marketing 40

Product Marketing VP of Engineering Management Marketing 40

SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Conduct customer health checks to identify risk and mitigate churn risk. Develop relationships with customers at all levels, including engineers/users, as well as executives.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

DECEMBER 16, 2021

Role: Vice President of Customer Success Location: Alpharetta, GA, US (Hybrid) Organization: Bakkt As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

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VP of Engineering Customer Success Advertising Churn 19

SmartKarrot

MAY 17, 2022

Define and evolve engagement strategy with VP, Customer Care including roles and responsibilities, customer segmentation, coverage model, and engagement model. Continuously monitor and manage customer health to identify churn risk early and drive higher retention. Establish and track KPIs and support company goals and initiatives.

VP of Engineering 19

VP of Engineering Customer Success Scale Outsourced Development 19

SmartKarrot

MARCH 15, 2023

Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Cross-Functional Team Cooperation.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

JUNE 2, 2022

Apply here: [link] Role: Vice President of Customer Success Location: Remote, United States Organization: Hearth As a Vice President of Customer Success, you will lead, manage, and develop Hearth’s Onboarding, Account Management, Retention, and Support functions. Mentor and hire new team members.

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VP of Engineering Customer Success Sales Hiring Scale 19