SaaStr

MAY 4, 2021

While we all saw Zoom and Shopify explode during Covid, Cloud call centers boomed just as much. Pre-Cloud systems, really. Five9 has increased its growth margins over time, but telephony and communications have real costs. Overnight, 1000s of call center agents needed to work from home.

Systems Review 345

Systems Review Technical Review Software Review Cloud 345

The Daily Egg

AUGUST 25, 2020

Even in the digital era, many consumers still consider phone support to be their preferred communication method. Call center software is the modern way for businesses to communicate with customers and leads over the phone. Whether you have a […].

Software Review 330

Software Review Software Cloud Communication 330

SaaStr

MARCH 18, 2025

” – Colin Jones, CRO Emeritus at Wiz You may have seen the news that Google is making its biggest acquisition — by far — of Cloud and SaaS security leader Wiz for a stunning $32 Billion (!). ” This distributed structure created intentional communication patterns that might not have developed in a single office.

Scale 191

Scale Sales Hiring Scaling Headcount 191

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. Eyal Manor – VP, Engineering @ Google Cloud. Want to see more content like this session?

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

The Daily Egg

JANUARY 16, 2024

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. The post Squaretalk Review appeared first on The Daily Egg.

Cloud 289

Cloud Communication Sales 289

SaaStr

FEBRUARY 23, 2022

The best in SaaS and Cloud really do scale just about forever. Crossing borders with a communications product isn’t hard, but it is harder than a pure B2B product. Say what you will about when SaaS and Cloud companies choose to go profitable, Twilio will be there at $4B in ARR. #8. Oh wow, Twilio. and just — wow.

Scale 285

Scale Cloud Scaling Acquisition 285

Clouded Judgement

JANUARY 26, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. For the first time in a decade, IT services will become bigger than communication services in 2024. Subscribe now Share Clouded Judgement Leave a comment Follow along to stay up to date!

Cloud 167

Cloud Marketplace as a Service AI Subscription 167

User Pilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. Respond.io – best customer communications software for B2C companies.

Communication 105

Communication Software Review Software Management 105

SaaStr

APRIL 1, 2021

IBM couldn’t catch up in the Cloud so it bought RedHat, the largest open-source player, RedHat, for $34B. Not a perfect answer, but it instantly made them relevant in one key segment of the Cloud. Salesforce won the customer record but didn’t dominate in communication across those records — a big gap. You catch up.

Underperforming Technical Team 274

Underperforming Technical Team Cloud Acquisition Communication 274

Clouded Judgement

OCTOBER 4, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Voice is the natural way we communicate in the real world - As AI interactions start to resemble human conversations, I anticipate a Cambrian explosion of voice applications (same goes for video). Follow along to stay up to date!

Cloud 144

Cloud Scale AI Payment Features 144

SaaStr

JUNE 26, 2019

The rise of mobile + cloud + APIs allowed a lot of these unicorns to remake categories. Communications, security, and infrastructure. But in any event, it does show you that most of us are remaking existing, large categories of software. Things change. Still, it does suggest most innovation comes where money is already flowing.

Software 279

Software SaaS Mobile Innovation 279

SaaStr

JUNE 7, 2023

It’s the Stripe for Communications. Getting More Efficient — Like Almost Everyone in SaaS and Cloud. While that percentage isn’t growing, it’s still impressive for a communications-based company. But leaders in communications like Twilio and RingCentral have seen much bigger challenges.

Headcount 237

Headcount Cloud Communication Acquisition 237

SaaStr

JANUARY 5, 2022

In 2015, SaaS cloud-based content management tool Box went public. We restructured all of our messaging around our Content Cloud to create a simplified go-to-market message that says what it does, and does what it says. At Box, we’ve found a lot of success in getting customers to adopt new features within Content Cloud.

Scale 306

Scale Scaling Sales Hiring Software Review 306

SaaStr

MARCH 26, 2021

It gets them into the communication flow for business. There are 500+ Cloud and SaaS unicorns today. You literally have almost no idea if any Big Tech company really will ever want to buy you. What do I mean? Most deals you see on TechCrunch do seem logical and even obvious. Salesforce buying Slack? An obvious fit. It all makes sense.

Acquisition 353

Acquisition Scaling Startup Cloud 353

SaaStr

FEBRUARY 28, 2024

So Braze is one of the quiet winners in today’s SaaS and Cloud world. Braze is a top leader in enterprise mobile marketing and communications. 500k+ Customers Fuel Growth, Up 28% — And NRR is 121% There A story of many SaaS and Cloud leaders today. When the average public SaaS company is still stuck at 6x.

Sales Hiring 264

Sales Hiring Scale Cloud Enterprise 264

SaaStr

MARCH 31, 2019

This is pretty darn impressive, and probably more importantly, shows the continued jaw-dropping growth of Cloud. The space Ring Central plays in is huge, but has been surprisingly slow to move to the Cloud. This is most likely due to the fact that communications platforms are quite different in different countries.

Systems Review 259

Systems Review SMB Cloud Enterprise 259

The Daily Egg

MAY 20, 2021

Jive is a cloud-based phone software that allows users to make or receive calls from anywhere, at any time, and on any device.

Systems Review 230

Systems Review Software Review Cloud Communication 230

SaaStr

NOVEMBER 24, 2020

Twilio is a world class cloud communications platform that serves as the building blocks to add messaging, voice, and video in your web and mobile applications. Unlocking the magic of communications that are improving human experience.

Scale 298

Scale Scaling Outsourced Development compliance 298

SaaStr

AUGUST 27, 2022

Salesforce saw demand from SMBs slow, and demandslow in retail, consumer and communications / media. But support and sales clouds remained strong, with little impact on demand. We expect these trends to continue in the near term, and we’ve reflected this in our guidance.” – per CNBC. And it saw Slack accelerating to $1.5

SMB 298

SMB Scale Cloud Trends 298

SaaStr

JULY 12, 2024

Communication is easier You can ramp people faster You can hire junior people The tradeoff is global talent. Cloud was a big unlock for monetization. Stage three was going all-in into the Cloud. Today, metrics is their biggest product, with the most revenue coming from Grafana Cloud, their SaaS offering.

Scale 297

Scale Scaling Sales Hiring Sales Recruiting 297

SaaStr

OCTOBER 26, 2022

AI-powered communication is helping people improve the quality and impact of their communication. For Grammarly, communication is a large market because it’s relevant to everyone. This fact made it clear to Grammarly that their technology will help enterprises save money lost to ineffective communication.

Enterprise 262

Enterprise Scale Sales Communication 262

SaaStr

MAY 14, 2021

Check your inbox for an email you’ve likely gotten, and more communication to follow. The final slots will be prioritzed for less represented speakers from leading Cloud companies. It is the #1 place to meet Cloud and SaaS VCs. Every team lead in sales, marketing, customer success, product and eng will benefit.

Cloud 305

Cloud B2B SaaS Pricing 305

SaaStr

DECEMBER 6, 2021

Before going public, PagerDuty landed on tailwinds like cloud adoption and migration, DevOps transformation, and digital acceleration (formerly digital transformation). She’s a SaaStr veteran and has 25 years of experience, spanning mass consumer products to disruptive cloud and software solutions.

DevOps as a Service 278

DevOps as a Service Scale Cloud Interviewing 278

SaaStr

APRIL 23, 2020

The main increases surround tools that facilitate collaboration, communication, process, and productivity. Just as the economic downturn of 2008 led to the cloud-based SaaS boom that became the new norm for digitally modern businesses, remote work will become ingrained in the core of the new “business as usual” following this pandemic.

Software Review 295

Software Review Technical Review SaaS Market Research 295

SaaStr

FEBRUARY 12, 2019

Take IBM’s recent purchase of RedHat to accelerate hybrid cloud adoption, or Salesforce’s acquisition of Mulesoft to coordinate, unlock, and integrate customer data better than any competitor. billion on Skype, which it hoped would increase sales on its platform by giving buyers and sellers an instant communications channel.

Acquisition 219

Acquisition Technical Review Artificial Intelligence Machine Learning 219

SaaStr

NOVEMBER 22, 2019

Today, the Internet is the lifeblood of business and the primary vehicle of commerce and communication for people around the world. What’s needed is a global cloud platform that delivers fast performance with integrated security and robust reliability across all kinds of architectures: on-premises, hybrid, or cloud-native applications.

SaaS 252

SaaS AI Search Mobile Cloud 252

SaaStr

AUGUST 15, 2024

Companies struggled with databases and mainframes, and Dropbox created an elegant, simple, cloud-based solution. You want to quickly create and communicate a compelling vision and mission that everyone buys into and underline that mission with a clear and concise strategy.

Scale 314

Scale Sales Hiring Scaling Innovation 314

SaaStock

FEBRUARY 13, 2019

The platform enables the two sides to better communicate via social media and messaging. It is a cloud-based platform that offers the services of Asia’s top AI assistant for hotel staff – Gaia. It provides smart hardware self-development and cloud service. Founders : Max Armbruster. Founded : 2014. Based in: Hong Kong.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

MAY 17, 2024

The journey started about a year ago when they realized they serviced customer data on-premise, in the Cloud, and across SaaS apps, yet a lot of their DNA was from the on-prem world. How do you communicate that vision to your team, peers, and customers? Asking those questions creates clarity. Asking those questions creates clarity.

Scale 304

Scale Technical Review Sales Hiring Artificial Intelligence 304

SaaStr

FEBRUARY 15, 2019

The foundational idea that RingCentral was built on was about empowering people to work the way they want with cloud communications technology. It’s about being in the right place at the right time.

Startup 259

Startup Business Scale Travel 259

SaaStr

JUNE 29, 2023

Completed Deal Counts for Software Types This list reveals the types of software with the highest deal counts across Q1 2023 CRM Cybersecurity Project Management Application Performance Monitoring Digital Analytics Sales Intelligence Business Intelligence Platform Cloud Data Integration e-Signature Sales Engagement Video Conferencing Version Control (..)

VP of Engineering 298

VP of Engineering Trends Cybersecurity Sales Hiring 298

The Daily Egg

APRIL 26, 2022

8×8 is a reliable cloud-based unified communication solution promising SMBs smarter, more efficient ways to connect with customers and employees. The post 8×8 Review appeared first on The Daily Egg.

Cloud 195

Cloud Communication 195

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. Tailored, in-context experiences have become table stakes, making the one-size-fits-all approach to customer communication a thing of the past.

Scale 230

Scale Scaling DevOps as a Service Communication 230

SaaStr

JANUARY 22, 2021

And we’ve learned that the top SaaS and Cloud companies all succeed with higher-than-average revenue retention, often in the 120%-140% a year range. You have to audit and listen to a certain amount of every rep’s customer communications. — Jason BeKind Lemkin (@jasonlk) January 22, 2021. Audit and read SDR and AE emails.

Sales 279

Sales Churn Cloud Pricing 279

SaaStr

SEPTEMBER 13, 2020

373: Bessemer’s 5th Annual State of the Cloud Report returns for a definitive look at the cloud industry today. We want to take you through the cloud journey over the last several years. Now, the cloud index fell along with it. If you go back to before 2014, what you see is the power of the cloud.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

SaaStr

JUNE 18, 2022

These are Strange Times Indeed in SaaS and Cloud. The best founders are constantly communicating their plans, thoughts and realistic strategy here. The best SaaS companies from Datadog to Snowflake to HubSpot to Salesforce are growing faster than ever, even past $1B or more in ARR. Blaming macro issues and externalities 100%.

Finance 312

Finance Startup Cloud Communication 312

SaaStr

JULY 18, 2024

They figure out and communicate: What the business outcomes will be What problem the solution will solve How it relates to cost, speed, and risk This enables bigger and broader conversations, builds trust, and leads to quicker adoption and faster renewal cycles. It’s Heads of Platforms and Heads of Cloud. There’s no one-size-fits-all.

CTO Coach 305

CTO Coach CTO Technical Review Customer Success 305